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September 2023 by Getsemani Abonce
I have had several displeasures with the Windsors stores but this time a line was crossed and I am not shopping there anymore, the past weekend I went to accompany my friend that was in search of an outfit I was waiting in front of the register where the jewelry and glasses displays are, while I was waiting for my friend I started trying on some glasses when suddenly I heard one of the employes exclaime I had to pay for that, which I responded that I was just trying them on, I turn around and another employee approached me aggressively saying I had to pay, I was confused and didn’t understand since when I couldn’t try glasses on, then I turned around and saw the first employee pointing at my heels, I am a frequent customer and owe severel items I didn’t imagine that walking in one of their heels was gonna get me accused of stealing my friend came to my defense and we ended up leaving. I still feel really annoyed and feel I deserve an apology for the slander against me.
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June 2023 by Crystal Anderson
I am an artist and I usually enjoy shopping in this store because it gives me many options for gowns. June 9th I went into this location to find a white dress for an event. I've worked in customer service for many years and know the importance of first impressions. The sales associates were disconnected from their obligations of greeting the customers because they were in their own conversations by the register.So, I proceed to look around the store. It is not the right season for white dresses as it is prom season, so I opted to try on a few white rompers. I ask the ladies if I could try on a few items, they tell me the dressing rooms are already open. Which doesnt give me a personalable experience and makes me wonder what their shrinkage rate is based on the fact that theres no care in how many pieces are going back into the fitting rooms.However, I proceed to try on my pieces. Every piece I tried on was very short (my cheeks were showing). It's as if the company only accomodates people with short torsos and don't think about people with long torsos and long legs.When I got out of the fitting room I voiced my opinion (about the rompers being too short) and the manager of the day (she was a pregnant woman) proceeded to say, "this store is typically for juniors anyway." I didn't say much back because I realized she was being condescending and wanted me to react negatively. I put everything back and started looking at shoes that were on sale. I directed my attention to another sales associate who seemed new, shy and willing to help because she saw the interaction between the manager and I. I asked the question to her, " do you guys have a size...?" The manager, "we only have a size 6 1/2 in that shoe." I only came there to shop. I am relatively a peaceful person and I believe coming directly to the source is important. To me, Windsor is a company that provides fashion for all ages that is elegant, chic, and classy.I've never had any other interactions with this manager. She didn't know how old I am nor did she engage with me in regards to what I was looking for. She was rude and of no assistance.What I experienced was ageism and I'm sure the company has a policy against such behavior. I shouldn't have been treated any different than someone that "looked 20".This should be rectified and disciplinary actions should be taken. The leader of that shift is a direct reflection of how the rest of the staff will behave.
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April 2023 by Robert S.
This women's store specializes in trendy apparel & accessories for young women, including special-occasion dresses, jeans & basics.As I walked inside I noticed the nice quality of their merchandise and the nice designs of their dresses, purses and jewelry. I browsed through several of their departments to see what I could potentially get for my cousin. Some of the purses looked really nice, many in the $20-50 range, but I thought...purses are very personal....different people like different styles and different features...so I decided to focus on some of their jewelry and I found a few nice items that were a really good deal...many of their earrings and necklaces were less than $10.... Yes, these are more trendy and fit for the young at heart, but I found something that was a bit more classic. The company started as a lingerie store in 1937 and it slowly evolved into a special occasion store....so many women have come here to get their prom dresses or special cocktail dresses for that special event.Windsor is a retail chain of over 200 brick and mortar stores and a very well put together online website.
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February 2023 by Michelle Steffens
Great place for beautiful dresses / dress suits
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October 2022 by Bianca Farag
I absolutely love this store, forget about the cute outfits you can easily find for any occasion but for the shopping experience that is delivered above and beyond! It’s a rarity to have that kind of experience in modern mall stores these days and Noel is my absolute favorite! He actually makes me want to come in lol. He’s very invested in helping me find what I am looking for, can put a smile on my face and gives honest feedback. I appreciate his service and personable attitude. I feel like when I’m shopping, I’m shopping with a friend which is nice. I definitely give this store an A+! Noel makes this store great and I will forever becoming back as long as he is still there :) I hope the higher ups see this because he’s a model employee! No lie ❤️
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July 2022 by Priscilla Martinez
Amazing customer service by Noel, Jamaria, Aiyanah were incredible help in assisting me pick out my engagement picture outfits! Thank you guys so much!
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July 2022 by madavy Palacio
The service here was absolutely amazing Noel helped me every step of the way to get the perfect bridesmaids dress. And Abby was awesome as well. Definitely lifted my stress and they made me have a great experience thank you both soooo much!
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May 2022 by Johana Garcia
I usually like to staff at Windsor, but I LOVE when I feel like someone is going the extra mile to help. Even though I couldn’t find the dress I wanted because I looked it up online first, Noel was so sweet, and so helpful, that we ended up laughing about it after. You’re great Noel! I appreciate the effort and amazing customer service skills, so you totally deserve a shout out for trying your best. Thank you!
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April 2022 by tatiana alvarado
Natalie was the most helpful person I’ve met! I came in only looking for styles for a wedding I have, but left with an amazing dress! If you ever need to find a dress definitely ask for Natalie!
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April 2022 by Shelley Aristegui
This store has so much more options. My review is on Natali. She was just awesome! Helpful, personable, and so pleasant. She had 3 girls in the dressing room trying on prom or party dresses, not only did she help each one of them, she provided additional choices to try on. Natali got my daughter to try on different style dresses that I couldn't get her to do. None of the customers she had in the dressing room were left unattended. After my daughter decided on a gown, Natali had great suggestions for shoes and undergarments. I can honestly say that I haven't dealt with a salesperson in a clothing store that was as great as she was.
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April 2022 by Jianna Bucci
Amazing customer service thanks to Abby and Shannon! They helped my daughter find the perfect prom dress super last minute and I found 2 dresses for myself. We also got her heels and they helped us find the accessories to match. Will definitely make the drive to Fort Lauderdale instead of boca from now on.
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April 2022 by Emily Achiel
Natalie was an amazing help at finding a dress for mine and my friends wedding and she found the best one everyone loved it she’s the best !!!
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March 2022 by Lauren Paley
Absolutely incredible customer service from Shannon. I came in yesterday and she took the time to be my personal shopper. Helped me find outfits for my events this month, accessories and a pair of heels. From the second I walked in till she rung me up she gave me her full attention. Very nice girl. Always ask for her if you need fashion advice!! Will definitely be back!! :)
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March 2022 by Allison Cagnetta
First time in this awesome store. With the help of Noel the store manager, I was able to find the perfect red boot in my (small ) size! Hard to find, but he made it happen.
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March 2022 by Sunny Daze
Noel was amazing! The store has so many options for all occasions. Noel helped me find the perfect outfit for shoes a brought in. Will definitely be back
