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March 2024 by Paul Leidner
Customer service is non- existent, it seems almost impossible that any bank in the Fort Myers area could have two employees as rude as the two we dealt with last week!!!
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March 2024 by John Chappelle
customer service is a joke. Manager is simply incompetent.The poorest run branch I've everbeen with. Obviously reading their reviews, Corporate couldn't care less.Failing bank.
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December 2023 by Stephanie Coller
Joe has no business being in his position.
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March 2023 by dan lippert
No one here knows what they are doing. Worst customer service I have ever seen in a bank branch. I would not recommend banking here or this branch. Go next door to one of the other banks. If you go inside expect a long wait and rude workers.They also lost my money and took weeks to find it. I had to fight to get my money back for weeks. Seen others treated this way also.
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December 2022 by Clive Dickens
awful customer service
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November 2022 by Valerie Nation
This is a convenient branch for me but disappointed that they aren’t open on Saturdays. I really miss personal customer service. Anyway, I needed to make a deposit and the machine in the drive through wouldn’t accept all my cash. I tried several times and then gave up. Not a fan.
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November 2021 by Ken Cieslak
Awful service and hours. Bye
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August 2021 by Jimmy Lester
Pleasant ?
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July 2021 by Nina Horne
Unfortunately, it wasn’t a good experience when I deposited a cashier’s check in their branch ft Myers gladiolus. I deposited more than 10,000 today, I mentioned that I just opened an account . The teller didn’t even say thank you, she just went and say “ you’re all set”. ?
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December 2020 by Jake Jake
Best bank I’ve used hands down anywhere
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November 2018 by Ginny M.
With so many banks in Florida to choose from do NOT use Sun Trust. Despite a fraud alert on my account they allowed multiple fraudulent large withdrawals and then made it my problem to fix. Refused to close or freeze the account in the short term to stop the fraud. Switched banks and have had absolutely no further issues with hacking. Sun trust had no interest in keeping my business....steer clear of Sun Trust Bank.
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September 2016 by Lonnie Winn
The best bank I ever been in. they treat you like one of their own family members and they always have a great smile. Thank you for all you do to help me! There are not enough stars on the page to give them!😉😊😊😊
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September 2016 by Patty T.
suntrust posted my march mortgage payment to someone else's account!!! then when i started getting nasty letters i called and they admitted to the wrong doing however they reported to the three credit bureaus a delinquency on my credit!!! this has been going on since march, i have been promised by suntrust three times that they would make sure to correct it with the credit bureaus and guess what they havent. so dont use them they cant get numbers straight, they post your mortgage payment to someone elses account then they report fraudulently to the credit bureaus and then you find our your score has dropped.....thanks suntrust for nothing!!!!!
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February 2015 by Mel Monroe
worst experience ever at a SunTrust! They were having personal discussions making me wait until they finished before helping me. One of the girls gave me an attitude as if I was inconveniencing HER by being there! She also talked down to me as if I was stupid and started talking about other banks' policies which she knew nothing about! Will never go there again! I wish I had looked at her name tag so that I could have reported her to her boss. Her attire was also very sloppy with just a plain black T-Shirt with her boobs hanging out. Sorry hun but this is a BANK not Hooters!
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December 2014 by Rachel Jackson
always very friendly & helpful...never a long wait