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November 2023 by Larry Grainer
Nothing but an amazing experience working with this company, Zach Harris responded to a call on one of my rentals, and with ease, over the phone got me all squared away and back up and running while I'm out of town to keep my renter happy, 5 star company and employee.
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June 2023 by No Limit
This business is racist, I say that because this company had posted a job position for an appointment setter on craigslist. I went there to fill out an app and the man had made a copy of my license and I was told the manager will contact me later on in the day to schedule an interview. Never received that phone call to come back for an interview. Pretty sure it is because I'm African. Should of just walked out and not did an app when I seen it was all white and only one Spanish lady working. Take heed contacting this business for anything.
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June 2023 by Robert Hibbard
Andrew was awesome. Knowledgeable and friendly with lots of great tips to keep things running smooth. He definitely earned me as a customer.
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May 2023 by Humanity Innovation Labs
Action Cooling and Heating providing an extended warranty on an ac of a new condo we recently purchased for my mom...and throughout the last few months we have used them to maintain the unit and provide service as needed. Over all they have been prompt, responsive and even righted some wrongs a long the way. Where they have shined is their loyalty to customer service, and their efforts to prove their customers actually matter. Colleen, Jamie, Mark and their owner - are truly good people with a reputable AC and Heating company.Services: A/C system repair
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March 2023 by Senor Pepes P.
STAY AWAY!!!!!! DO NOT CALL OR USE THIS COMPANY!!!! I needed service on my A/C unit which was 6 years old. I was convinced that it would be less expensive to replace the entire unit than repairing the old one. Listening to the service representative sales pitch on how I would have a five-year warranty and not need to worry. Which, I had recently purchased a 2-year service contract with this company prior to the installation of the new unit. I decided to move forward at a cost of $11,000.00. before the work was to begin, I was given a waiver together with the new agreement to sign because they said they noticed one of the trusses in the attic was compromised. I should have asked for pictures or proof before signing. Unfortunately for me, after they finished the work. The Lee County inspector showed up and told me that the trusses had been compromised in order to fit in the new unit. not only did they cut into it, but they also removed and replaced part of the truss with a 2X4 that is not part of the original structure, I was told by the inspector that due to the compromise I would not have my roof covered under my home insurance until I hire an engineer to design a blueprint for a roof company to replace or repair the trusses. He also mentioned that unfortunately, they (some A/C companies) do this in order to protect themselves from the damage they leave behind. I immediately called the manager and was given the runaround with them. They would hang up the phone, not answer. When I finally got through after numerous attempts. I did not speak with a manager; it was a supervisor that based on his answer to me, then hanging up the phone should be working in a stable picking up horse manure. This company is the worse!!!! Should you need a new A/C system go anywhere else. Stay away!!! Look at all the bad reviews they have!!!!! scroll down!!!!
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March 2023 by Menthia Carpenter
We are very pleased with the service of Action Cooling & Heating. Zach came out and performed service on our A/C unit and in the process showed video and pictures of our duct work needing to be replaced. (It was almost 40 years old.) He was very professional and knowledgeable and was able to schedule the work to be done quickly.Eddil, Luis and Luis (Eddil's father) was the crew that came out. They worked all day to install new duct work and two vents on our lanai (enclosed). I can now work on the lanai and have A/C while I work. The three men were so nice, funny and determined to provide the vents even when it appeared that it might be too difficult to do. I had actually given up hope to get the vents but Eddil would not give up. Luis actually held onto his son's legs to get the vents cut out. I was expecting to see Eddil fall through the roof. Fortunately, he did not. All three guys worked hard and cleaned up after they finished. We also had them install a WiFi thermostat so we can control the air from our phones.We ended up asking them to come back and blow in insulation into the area above the lanai and in areas that needed it. We insisted that the same three come and complete the job.I have noticed a tremendous improvement in our A/C air flow and used to have to set the temperature at 70 degrees to cool off the condo. I now set it at 75 degrees and am having to increase it to 77 or 78 because it is so cool.I would recommend Action Cooling & Heating for all your A/C and heat needs. They have a wonderful office staff that is pleasant to talk to and gets the right answers when you call. Their teams are very educated and knowledgeable in their skills and so pleasant to deal with. Ask for Eddil and the two Luis when you schedule your service. They won't disappoint.Services: HVAC duct & vent installation
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March 2023 by Mike R.
Needed to get my A/C units checked out since my old company never bothered to call even with me being on there service agreement. Zach the tech came out and said everything was fine. Great young man and very thorough. Signed new service contract with Action.
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February 2023 by John Bottensek
Technician opened my system without my knowledge or authorization after Hurricane Ian (he was working on a neighbor's system). He then proceeded to inform me that I needed to replace the entire system (which was barely a year old at the time) the cost was going to be 40% more than I had paid previously, I would have to waive my right to three day right of rescission, and the order would have a 25 % cancellation fee.So far, it seems to be functioning just fine.Are you kidding me? Bunch of clowns. Lost my trust completely.Services: Heating system installation
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January 2023 by Brawley Sioux
The receptionist were very unprofessional over the phone. Did not answer my question or direct me to the right person. I would never use this company. Went to Coolair Conditioning and they solved my problem and were friendly.
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November 2022 by Aimee Baumgartner
Eddie was our main technician and I honestly cannot say enough about his professionalism, attention to detail, kindness, and determination. His son also works there (sorry I forgot your name) and he came out to do the duct cleaning and was every bit the man his father is. They had a big job here, we had toxic mold in our AC system and duct work and had to remove the whole system, the closet it was housed in, and repair and install it all back in. There were so many timing delays, product availability issues, and we had to work with other contractors to do remediation and rebuilding at the same time Action was doing the AC. It was a lot to say the least. Eddie was able to find parts last second on multiple occasions and installed the system with a detailed hand. The best part is that Eddie heard we had to move into the house because our lease was up and we (and our two dogs) would be without AC, so he showed up the next day and stayed until the whole thing was done. He was there for 8+ hours and never once complained. He wouldn't even let me buy him drinks or food to try and repay some of his kindness. Long story short, not sure about the rest of Action Cooling and Heating but Eddie and his son are rockstars and we would follow them anywhere!Services: Repair HVAC
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September 2022 by Stephanie Cobb
I have to give credit where credit is due. In these days where it is increasingly rare for an individual, let alone a business, to take ownership of a mistake and make things right, it is refreshing when It does happen. I have been a customer of Action Heating and Cooling since we moved here in 2017. We went with them at the time because they had a Military Appreciation service contract offer. I have never regretted the choice, and appreciate them even more today.Our old unit expired in 2019 and we had a complete new system installed by Action along with some major duct work. Subsequently they installed new systems in my mother’s house and a residence that I watch for a SnowBird neighbor. And many more of my neighbors now have their service contracts with them based on our experience.My new system had continual problems with water not draining while the other two have worked flawlessly. Over time r heir technicians tried a variety of solutions and it never resolved. This past weekend the system flooded and shut down at the float switch. A technician came out and found that the insulation in the air handler had become saturated and blocked the drain line. The original estimate was $480 to adjust the drain and replace the compromised insulation. I wasn’t happy but scheduled the work.The technicians got started this morning and immediately recognized that the water draining problem was a result of an installation mistake. The Service Manager came out and had a look and he too acknowledged the problem and accepted responsibility. They are now making it right and essentially reconditioning the system at no cost. My hat is off to Action for their actions. I highly recommend them for your new system and maintenance needs.Service: A/C system maintenance
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August 2022 by Robeet Vosburgh
Discovered a/c out at 4pm Friday, called for service - no response fr on call tech. 3hrs & 3 calls later finally got a tech to call...he stated it must be a surge that took out compressor & he could not help til Mon. Inside temp was 85...called again Sat. No response after 4 hours. No one ever came to check unit or diagnose problem.....'No way to run anairline' they installed thus unit, have them on service contract...got no meaningful service.
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March 2022 by Nikki Allman
I used this company for the first time for my AC maintenance. Kathy called me to set up a convenient time and Zach was my technician! Wow! I couldn’t have been more pleased! Everyone was super kind, from start to finish!! Zach was so helpful and knowledgeable I couldn’t have been more pleased! He took his time explaining everything it was so helpful! I will be scheduling future services and repairs as well as referring many friends and family! Good service is hard to find and this team absolutely aced it!! Definitely exceeding my expectations! Thanks guys!Services: A/C system maintenance
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February 2022 by Quinn Hartman
This place was wonderful from beginning to end. The front desk lady was very polite and professional. When Zach arrived at my house (15 minutes early YES) he took his time to look things over and helped me easily and swiftly with my AC when other companies couldn’t! I can’t speak highly enough of Zach, this company, and this team.Service: A/C system maintenance
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January 2022 by Brittany Laccetti
Chase is a wonderful technician. He came out and gave me multiple options on how to get my air running again with prices ranging from $850- a new unit. After weighing my options, I decided to replace my unit. They were able to install it the same day. They were able to finance the unit for 18 months with no interest, which gives me some time to pay off the unit. I am looking forward to working with them in the future.Service: HVAC system maintenance
