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October 2023 by Leo W
I am writing to express my sincere appreciation to Juan, the store manager, and Daniella, the cashier, at the Aeropostale store in the Edison mall. I recently purchased a few pieces of clothing from your store, but a week later when I went to wear one of the pants I realized that two of the pants still had the security tags on them.I returned to the store two weeks later to have the security tags removed. I had misplaced my receipt, but Juan and Daniella were very helpful and understanding. They asked me a few questions to verify my purchase, but they didn't give me a hard time. They quickly and efficiently removed the security tags, and I was able to leave the store with my new clothes.I was very impressed with Juan and Daniella's customer service. They were both friendly, professional, and helpful. They went above and beyond to make sure that I had a positive experience at your store.I wanted to take this opportunity to thank Juan and Daniella for their outstanding customer service. They are a valuable asset to your team, and I would highly recommend your store to others.Sincerely
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October 2023 by Fletcher Moore
Very poor customer service. The store manager, Glenda, is very disrespectful and unwelcoming to customers. I have shopped with Aeropostale for over 15+ years and have never encountered such terrible customer service. There have been multiple complaints regarding her negative behavior from other customers and even her employees. I hope corporate is able to hold her accountable as she should hold her self to the best standard giving her management level. Aeropostale will lose years of loyalty from me because of Glenda.
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August 2023 by Just Moody
Just Wondering why it's posted the store closes at 7 PM at Edison mall yet the employee was standing at the door at 6:25 telling people trying to go in that the store was closed
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August 2022 by Urban Traveler
Needed to return an item purchased on line and I had thrown away all the packaging papers. Luckily the staff in store was kindly enough amd walked the extra mile to process my return.? high five for their customer support
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July 2022 by Xavi
My favorite store in the mall. Aeropostale always has really great deals. The buy 1 get 2 free is amazing. The shirts and sweaters are good quality too.
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June 2021 by Ishit Upadhyay
Uninterested unaware employees!Gave me the wrong pick up order and didn’t let me exchange/return it.
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April 2021 by Lisa J.
would leave a -1. the stores in this place are horrible. they used to have some good ones idk what happened. old people everywhere. not fun
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February 2021 by Anne K.
Apparently Edison Mall doesn't require masks. I won't be going back. Even the sales people at the booths inside the mall had no masks on. JC Penny doesn't enforce the policy either.
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November 2020 by Nina B.
Do not sign up for Backstage pass VIP program. I asked multiple times if there was a charge and then the cashier said it is completely free and you get 3 free magazines and only after I asked a 3 rd time, she informed me it is an $11.99 charge monthly until I cancel. Very shady and deceitful.
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July 2020 by Kaitlin Keeton
Best place for teens to shop
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July 2020 by Vincent Notaro
Great experience, staff was very helpful and beautiful. Thanks ladies
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June 2020 by Bella
Amazing store great deals
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March 2020 by Jen L.
All these workers are mean, discriminating and talk about you in Spanish. My friend went for an interview at love culture and all they did was be rude and were discriminating over weight. I go to papayas and they talk crap about me and my friends in Spanish (bc my friend speaks it) I'm not coming back here again.
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March 2020 by Shannon G.
Walked around the mall. I'm new to this town, so I'm learning my way around and what is nearby. This mall isn't too far from me, right on the main drag route 41, or Cleveland ave. Plenty of parking. Lots of stores inside, and a food court. I wasn't looking for anything particular, just walking around to see what they have. It's a clean store, and friendly people.
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February 2020 by Marlene Parker
Friendly associates, cute styles, some great deals.
