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November 2022 by Joseph Patterson
I would not take my worst enemy to this facility. They tricked me with the “American” name & appearance.. Not only did they do shotty repairs. They took advantage of me. As a small /out of town-business in a time of need!! As a tree care professional helping after hurricane Ian. The clutch went out in our bucket truck. We needed it repaired in a timely manner and had it towed to a nearby shop.(this one) where they charged 2,200.00 for a clutch kit.. (was told this was a bit high..-30-40% high…But no big deal it’s done and done right, was my initial thoughts) well we picked the truck up and headed home to Jacksonville Fl. This is where things get worse… the truck didn’t make it half way, before the brand new “professionally installed”clutch disengaged & quit working.(pedal went slack too the floor and the gears immediately whining) so at this point I elected to tow the truck the remainder of the distance, to my hometown shop for a proper & more efficient /trusted diagnosis. (That following Monday, A.T.C. Was made aware of the situation. & was told we would be receiving a call back soon)After a long month of waiting our turn. We got the call from our local shop… Diagnosis: Improper installation of the clutch & zero fluid replaced following clutch install. I immediately called to update “American” (foreign) truck center. & see what we could work out. During these calls; Ralph got his feelings hurt. Hung up on me a total of 3 times. This is when I informed Wreck it Ralph. If he hung up again, rather than trying to figure out a solution.. I would be reporting to the BBB +google & any other internet source they have. Obviously this disgruntled customer, ruffled Ralph’s feathers So here we are.A simply conversation of potential solutions options would have gone miles.. instead all we have is an offended shop manager that refused to take credit. Better yet refused the conversation in general.Edit: at this point we are following up with legal action. Will update as we go.
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June 2022 by Dr Shrimp Puerto Rico
Had my truck fixed here and they overcharged me for the work they did. Forget to install heat shields back and just tossed them next to the belt. They stuffed trash and bolts inside the fenders. Still finding trash. Definitely wasn’t top tier work. I’m hoping whichever mechanic worked on my truck was kicked out
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March 2022 by David Reed
Do not do business with this company. They over charged me and there work was terrible. They replaced some boards in my trailer and they never sealed the gaps, now there are cracks in the floor. The tail light that they replaced doesn't work anymore and the day I went to pick it up it wasn't ready. I have no idea how these people stay in business!!
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March 2022 by wesley jones
called this place, they put me on hold for 20 min then hung up on me. Went to their website and left my contact info on their contact info. They never replied ?????
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September 2021 by Hemi Richie
They was very professional knew exactly what the problem was with my transmission very fast service will recommendService: Transmission
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January 2021 by Mark Bouren
Leonardo Cepero, Owner of American Truck Center in fort myers had done us a fantastic job on replacing our 2006 E350 rear roll up door from scratch, along with taking off our lift gate that we never use that weighed 1000 pounds that weighed the truck down and they Re-fabricated for framing work along with making the structural bumper.Leonardo was very easy to work with and very Knowledgeable we could not be happier!.The secretary that answered the phone was very pleasant to talk with and very upbeat as well.5 stars *****Mark
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August 2019 by Kenson Charles
I always get quick service and nice smile from the service front desk.
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June 2019 by Rolando Perez
(Translated by Google) Good deal
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June 2019 by Idris Walters
Friendly and helpful
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September 2018 by Artemio Delgado
Great people lots of parts
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September 2018 by Yohanny Martin
No es bueno piensan que los clientes son estupidos
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September 2018 by Luis fernandez
Excellent shop. Excellent people. I recommend it
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September 2017 by Michael Roman
Good variety of truck parts, service and rig accessories........
