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April 2024 by Maureen Stobaugh
Nicest most efficient bank around!Smart, fast AND kind employees.
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April 2024 by Howard B
All I used was the drive up ATM. They have two.
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April 2024 by Martha Hartsfield
This branch is amazing. My husband and I made an appointment to open up a joint checking account. But once we were there he asked if we could cancel a cashiers check (which is a long and complicated process) and the lady helping us was able to do it. As if she wasn’t doing enough for us I asked if she could change my last name in my personal accounts because I got married. She was able to do all three things for us! And she even stayed after they closed. Banks in general are a pain, but this one made sure we were taken care of.
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April 2024 by David Tanis
Not specific to this location, however I would not recommend any business with BOA as a company. Thet are not worth your time, money, energy.
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March 2024 by Rafid Mousa
This bank has gotten worse and worse over the years. Waste of time coming here.
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February 2024 by Holly Hockenberry
This place sucks both tellers are very slow was standing in line for over 30 min as they carry on pointless conversations knowing the line is backed up need a friend go somewhere else ppl have places to go now a kid crying and still waiting ill never come here again giving it a one star cuz they made me or I wouldn't give one at all only one helpful or took the time to walk over is Hayley the blonde lady she was great
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January 2024 by Julie Sanders
I was waiting in line and the man in front of me was older and had been scammed and provided his personal info, social, bank info, etc. the person (I so wish I read her name tag) taking care of him was so patient with him and his situation and promised to follow up with him later this week to resolve the situation. Anyone who cares for the elderly with such kindness and generosity and patience deserves a serious raise and a promotion. Bank of America should be proud to have such a wonderful employee.*she was a customer service rep on 1/16 late morning with blonde hair and was young so maybe she will get a benefit for her job*
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December 2023 by Jessica Ower
Went in to cash a check, stood there first in line, waiting for about 15 minutes(as the line is getting longer and longer) and the guy behind the counter “victor” was just standing there counting the money in his drawer. He did not acknowledge me once, Never even looked up. I don’t bank with Bank of America and most certainly never will after that experience. The worst customer service I’ve encountered.
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December 2023 by Chloe Clark
Worst bank ever! The manager of this branch Kailee Hazen is super rude and arrogant. Won’t recommend this location. This branch is always busy and as many BOFA always UNDERSTAFFED!
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November 2023 by Dick Iler
It's a bank . Just need more tellers when there people 15 / 20 deep waiting But still a nice bank helpful courteous friendly people sometimes ATM is working guess i catch it at wrong time .. Money or service
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August 2023 by Maureen Diaz
Not sure why the low reviews. This is by far the best BOA branch in the entire city. Everyone from Joanne to Kim are so very helpful and professional. Always greet you with a warm smile and friendly demeanor.
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May 2023 by Ronnie Bee
The Hispanic guy sees there is a long line in the lobby and only help one other Hispanic customer and walks away tell me to “wait for a while” for the teller who have been business since my arrival. The line continues to get longer and he walks away. It’s rude and unprofessional knowing the only other teller is busy with a lengthy transaction. He could have assist with getting the line down before walking away.
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May 2023 by Karen Moynihan
I was short $100 in a transaction. Tried all day to reach that location (BellTower) Fort Myers. No ONE answers the phone! LOLAll out! Sloppy voice mail would not take a message
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May 2023 by Marianne Brodmerkel
Came to close my account. Was told by a man at the desk that I should withdraw all the money in the acct and call customer service to close the account. WHAT IS THAT? Was on hold with Customer service for 20 min. This is not a Customer friendly bank at all. Thus is why I'm closing my accout.
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April 2023 by Pamatarr Ndure
Terrible place came to transfer money and a bank employee told me no staffs to take care of me send me out of the building. Horrible management they seems not to fix there staffs schedule well always short handed speech crazy like customer service doesn't matter
