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April 2024 by Mary1025
One car in front of me when I pulled up, yet it took 30 minutes to do a cash deposit. ATM was broken. It is a similar scenario every time I visit. The employees don’t even bother to apologize or act like it isn’t normal. This branch should honestly just be closed by Truist. It’s dirty and not kept up. Not good for the brand at all.
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February 2024 by Maria Manon
Worst place to do banking with one employee to run the whole branch. Ridiculous. The manager sitting in his office. Hey how you doing how’s your day going knowing that we’ve been there a whole hour the other two staff members sitting in the office in the back hiding they see the teller has 56 people on the line. Nobody moves for anything Came today two times to the store. Both of the times is one hour wait in the store is your closest branch. Nobody wants to work.
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February 2024 by Pete Desjardins
Horrible customer service, starting right at the top with Joel Gordon. Long waiting time anytime I’ve gone in there.I’ve lost count on the number of voice messages and emails Joel Gordon has not returned!
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November 2023 by Melissa D
Always the longest wait at the drive thru even when no one else is there
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August 2023 by AMIR ROSSI
Went to truist to open two accounts. The banker Joel Gordon set up both accounts. He was quick, yet failed to mention the promotions at the time for the account. I had to go back and second and third time to straighten things out. He assured me that he had handled the situation. I called Truist customer service and they said they have no records. I call Mr. Gordon back and he claims he did his job, and in his exact words.. I don’t know what to tell you. You’re a bank manager how do you not know what to tell me?! How do you not have a solution, or even attempt to find a solution? This is who’s managing your bank lol. Amazing!
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April 2023 by Caitlin Williams
Anytime we call straight to “give us a moment” then 60+min hold timeEdit: they put us on hold until close…
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January 2023 by Karen Spingola
Went to this bank during my lunch hour to cash 2 checks, waited in line for quite some time while one teller waited on people. While I was waiting, there was another gentleman seated waiting to open a business account. He waited long enough, got up and left, I waited long enough and left also. I then called corporate to issue a complaint as this is not the first bad experience. They apologized profusely and asked me to stay on the line, then the line went dead. So much for customer service anywhere with this bank!
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January 2023 by Yuraine Tremearne
First time at this branch, and I received the best customer service ever. Joel Gordon, Branch Leader, helped me to add a beneficiary to my account and a letter I need for immigration services. I have been with Truist (SunTrust before) for 11 years and have never had an issue with them. Joel was very professional and helpful; thank you so much.
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January 2023 by Kathy Van Horn
Only 2 tellers at a time. You WILL SPEND 1 hour waiting. If your time is valuable don't bank here
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December 2022 by Adro Pro
Line out the door on a Friday afternoon.One teller dealing with customers 11 people in line ill be here an hr today waiting I'm sure.Unacceptable if I had means to go to another bank I would make an example of this branch to another.
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November 2022 by Elizabeth
If I could give 0 ? stars I would!!! Terrible disorganized, slow, incompetent bank. Their "helpful" charactization depicted on their TV commercials is not so here. We will be moving our accounts outta of this bank... JUST HORRIBLE!
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September 2022 by John Kurija
Daniel , Raysa and the team were absolutely amazing .They we're very knowledgeable , kind , patient, , and outstanding in helping me out . I highly recommend this bank !
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June 2022 by Ronny M
I was going to say something, but is all Here already.The other branches 5 stars...this the only 1 star ...I'm surprised Noone notice!
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June 2022 by Bryan Powell
Extremely slow service
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May 2022 by Sabrina Brancati
The banker helping me needed help to change my name in the system and told me I'd be able to use my debit card till my new one arrived which wasn't ture and so I went shopping and my card got declined. I am extremely disappointed. Went to another location and Cindy was super sweet and helpful! I will never use the page field location again.
