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January 2024 by Steve Smith
Very nice tellers to deal with. Occasionally when there's an overflow of customers they need to put all hands on deck to cut down wait time.
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December 2023 by Ray H
Worst location I've been to. Always a 20+ minute wait just to do a simple cash deposit. ATM always seems to be out of order. They always say the same excuse that someone's on break.
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July 2023 by Maria Lombardo
I am changing banks as Truist is closing too many convenient locations
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June 2023 by David Fleck
Worst bank location i have ever had dealings with. Will not deposit a 3rd party check. DEPOSIT not CASH. What is wrong with these people?????? They deserve a ZERO. Can not believe they are still open. Soooo many terrible reviews.
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June 2023 by Rommel Guerra
Not wondering why this branch is rated 2.6. Horrible customer service
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March 2023 by MrBramhall2500
Thus far I have to say I agree with the other reviews had higher hopes for this bank 3 bad experiences in a row
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December 2022 by Allie Adrian
Shelby Peltier should be removed from her position at this local branch immediately, as she is not equipped to manage any type of facility. To say I am disappointed in her ability to manage this branch is an understatement. I’m quite honestly shocked at the lack of competency, empathy, and decency that she, and the employees of this branch, have shown over the past few months.My father opened up a HELOC in 2015 in his name. Fast forward to May of 2022 - my father passed away and we couldn't find the original paperwork. My mother provided Truist with a copy of the Trust and Death Certificate, requesting a copy of the HELOC documentation, and to close out the HELOC. The branch refused, stating my mother was not on the paperwork and that my father would need to request it (friendly reminder, he's DEAD now). They also told my mother that she would not be able to close the HELOC, even though my parents had never used that line of credit - it was there for emergencies.Shelby told my mother that in order to get the HELOC removed, we would need to put the house up for probate - which would mean taking our house out of the Trust and into an estate. This process would not only take a considerable amount of time, but it would also leave the property in a vulnerable position outside of the protected Trust.Then, Hurricane Ian hit, flooding the house with 3.5 feet of water and leaving my mother with the need to pay contractors to get the house fixed up. FEMA cut her a check, but was required by federal law to name Truist on the check, in addition to my mother, due to the HELOC still being attached to the house. Shelby refused to have the local branch sign the check, claiming it was some asinine law she could never actually provide us verbiage for.This is when I stepped in - because it was clear to me that this branch had no clue what they were doing, and were not only putting my mother through severe stress, but also holding her house and money hostage. It wasn’t after calling Iwan Mohamed, their Regional President, and then being passed on to Stasia Rossetti, that Shelby seemed to want to step up and do her job correctly. Even then it took a lot of teeth pulling for something to finally happen. Our attorney has advised us to submit an internal complaint with Truist before filing a formal malpractice lawsuit with the FDIC. It’s clear this branch was not doing their jobs properly. I would advise everyone to bank elsewhere.
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December 2022 by Rupen Shah
Gina Marie a teller took 25 minutes to make a simple deposit. She should be retrained, and tech her to be professional with clients.
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November 2022 by Andrew
I agree with Jaymie and Amanda. A one star is a compliment for your branch
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August 2022 by Jennifer Hunter
Tammy and Elaine are lovely , courteous, and efficient. They work with limited staff and attitudes and still maintain a professional, courteousDemeanor. Thanks for all you do!
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July 2022 by Carlos Moreno
The refused to Cash a check for me drawn on their Banks. Just because I am a foreign national. Even after I provided two forms of valid identification. Horrid service and exactly why I won't bank with you in the future.
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May 2022 by Nikki Pombrio
I met with Shelby this afternoon in regards to opening a business account. I’m new to all the ‘terminology’ and she was very informative, professional & helpful, making it a such smooth process.I would 100% recommend meeting with Shelby if you are a new business owner & want to learn what truist has to offer.
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October 2021 by Van Phillips
Deposit around eight to $12,000 a month in my account at this bank. Applied for a $10,000 personal loan for auto repairs and was denied my credit score is seven. I do not recommend this bank to anybody. Just took a cashiers check and heading over to USAA. They approved the loan instantaneously After it took me six days to chase them down and get an answer. Cindi and this branch let me down, Wish you could’ve told me sooner so I could keep moving forward.
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March 2021 by Jaymie Arcularius
VERY UNPROFESSIONAL. Arrogant staff...act like they are better than people because of the way they dress. VERY RUDE...I was made to feel Lee's than human. Need to fire the tellers inside....VERY DISRESPECTFUL
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September 2020 by Shonda Wright
I went there to inquire about opening a business bank account and Chris helped me. He was friendly, helpful and provided me with enough info to make an informed decision. Go see Chris, he will help you out.
