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April 2024 by Wayne Levy
Take good care of us.
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January 2024 by Brandy Simmons
We rented a cargo van online. then they didn’t have one and tried to charge us for a bigger van and charge us for so many extra fees. while we were there a lady came in and had to pay for a tow truck cause her budget van broke down 1 mile down the road right after she had picked it up. Didn’t seem like they knew what they were doing. took SO LONG. went to Uhaul and we got what we asked for and the process took about 2 minutes
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November 2023 by Mary Northam
Made a reservation. PAID for thar reservation. They have 4 area locations and none have a vehicle that I requested. They need to shut down.
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November 2023 by John L.
WARNING: WORST RENTAL EXPERIENCE IN MY LIFETIME! AVOID AT ALL COSTS!!! ZERO stars in reality. Budget Truck Rental management team does give a shit about customers. The rental truck had over 200,000 miles and was in poor condition. It broke down half way from Ft Myers, FL to Chicago, IL. It took a full day for Budget to swap the truck out, which added over $500 to the trip! No response from Budget Customer Service Management. HORRIBLE Customer Service. Find another truck rental company.
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November 2023 by Vanessa
Do not rent from this company! They called me 30min before my pick up time for a moving truck and told me that they didn’t have one for me. I had to scramble to try and find a moving truck last minute.
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September 2023 by Mister J
Terrible, really Terrible. I reserved a truck and they called me the day of to tell me they didn't have the truck, offered me a smaller truck and 15 free miles but I was going to have to get the truck 20miles away at a different location. The people there are stupid and I'll never go back. By the way I'm not filling it with gas
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August 2023 by A K.
Reggie at counter had awesome customer service! This budget is way better than other one on Fowler.
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May 2023 by Patrick Dester
Think twice before renting. Budget does not guarantee that you will have a vehicle. I received a call at 7pm, after the store had closed, that they did not have a vehicle for me the next morning at 8am. Leaving very little time to find another provider. Not the best experience.
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December 2022 by Daniel Nastro
Rented a truck NYC to Ft Meyers for $2700. It had 200k miles, steering wheel shook at 55mph and above, and when it rained (twice in 2 days) everything got wet in the cab including me. This was the only truck they had on the lot, and I could check for the shaky driving at the lot, not the leaky cab because it wasn’t raining. What POS over priced company. Avoid at all costs.
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August 2022 by Shalonda M.
Horrible service Do not rent from them. Made a reservation, took Lyft to get there only to be told that they couldn't rent to me because of a debit card instead of a credit card. I gave them 2 other cards told them to hold a deposit for whatever amount The guy asked if I had a husband I could call to rent for me, what kind of assumption is that? I ended up walking home
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June 2022 by Richard Haberle
Dealing with the truck rental unit was a complete disaster. The one bright spot were the ladies working the counter. But don’t try to call because these girls do not ever answer the phone. When you call corporate, they tell you to call the local office, who doesn’t answer any calls. Moreover, despite having the cheapest price per mile ($0.50) in town, you more than make up for it in fees and charges. For example, much to my horror, when I went to fuel up prior to returning the vehicle and discovered the gas cap was replaced with random plastic pieces from a sink drain and duct tape. Not only do I believe this created an unsafe operating environment, but also left the truck physically unable to get a fuel pump into rendering refueling impossible. Of course when I returned the truck that night (yes, there’s an extra charge for returning it at night and putting the keys in a drop box) there is nobody working and low and behold the next morning they are running your card for hundreds of dollars in fees that aren’t necessary or warranted. Try to call them and dispute it. You’re more likely to see Sarah Palin’s face on a dollar bill than to ever reach anyone. And this is the only truck rental without online access to your account, not an app. You literally have no choice but to call and be ignored. Believe me, it’s well with the extra $0.20 per mile, log on or download either the uhaul or Penske app, save yourself from the drama.
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May 2022 by Xpress Kings Transport
Agent called with an attitude confirming my rentalWas trying to ask questions but she wasn’t trying to hear me out. She did me a favor lol. Glad I didn’t do business with them. Their customer service is the worst
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April 2022 by G S.
Working under the idea that renting from anywhere other than the airport is cheaper........super easy to get to; one person working the desk and she was very attentive. We had to wait for them to clean the car, so about an extra 25 minutes there. Not easy to extend, did get some BS from the 1-800 number that when we return to the airport, they close at 6:00pm. Sure looked incorrect to us, but that is corporate complaint not the Ft Meyers storefront.
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March 2022 by Mike S
Arrived 30 minutes after my pick up time (pick up time was 1:00 pm and I arrived at 1:30), the only thing they had available was a mini van...I had reserved a Toyota Camry. Best they could do was a Toyota Corolla that had just been turned in so I had to wait for them to clean it and get it ready. Staff was helpful but it was a long process, and I wasn't given suitable alternative options to choose from. Had to settle for a smaller car than I expected I'd have.
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October 2021 by Brianna DeLorenzo
DO NOT USE THEM. They called us at TONIGHT at 5 pm THE NIGHT BEFORE that they didn't have a truck for us. We were supposed to pick up our truck at 10 am TOMORROW. AFTER we got a reservation email yesterday. We have called the location over 10 times and get NO ANSWER. We are supposed to be moving out of state on Thursday! UNREAL.
