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April 2024 by Olivia B.
The behavior of three employees at this Costco store on 4/19/2024 is completely unacceptable. The employees names are Luisa, Jenna, and Lyris. During my recent visit to the store, I encountered rude and disrespectful behavior from these employees. Jenna was dismissive when I asked for assistance, Luisa was condescending in her tone when addressing my questions, and Lyris rudely grabbed my things and started throwing them on without any care. Their behavior not only made me feel unwelcome as a customer but also significantly hindered my shopping experience. As a loyal Costco member, I expect a higher standard of customer service.
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February 2024 by Ann M.
Everyone said this was a good place to buy tires from. I wouldn't agree. I took photos of the side walls of the tires and the vehicle 'book'. That is how they decided which tires to order. Waited 2 weeks for the tires to be delivered. I went there today to have them installed. They told me the tires ordered were not the right tires. That I needed run flats. I lost faith in them and called the dealership. They said the car does not require run flats & they could have them in 1 day. BMW's charge was the same as Costco. I have an appointment in 2 days. Costco doesn't seen to be a good option for tires. Toilet paper, yes.
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February 2024 by Loretta Volzer Jackson
I always get my vaccinations and immunization shots here. The staff are reliable, timely and efficient.
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February 2024 by Jan K.
A number of regular items are no longer available. 3 trips in 3 months and the following were not available in my store: 1liter bottles of Kirkland Olive Oil Cases of V-8 in cans Imitation crab meat Wheat thins Hardly worth my time and effort to fight the hoarding masses. Went straight to Sam's Club!
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February 2024 by Colleen C.
This Costco is great. There are 6 lines for gas. It is ~4 miles/less than 10 minutes from Ft. Myers Airport (RSW) if you want to get gas before or after airport. Airport does have a Mobil gas station & 7-eleven @ the cell phone lot. The employees here are very helpful and polite just like all of the other Costcos. There is a EV charging spot in the parking lot right next to Costco.
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September 2023 by Ted M.
Helpful employees. They even have hearing aid store and pharmacy inside. Join to get a membership and you get regular or premium gas at a price better than any gas station around. You can only get the gas as a member. You can't share membership card. They just added an outside location to make spare car keys. Yes they sell in bulk but price competitive especially vs Publix. The only downside are there are no signs to indicate what is down the isles. This is a Costco strategy to get you to spend more time shopping. There is a modest food court that is usually busy. It helps to provide a spot to sit, rest and curb your hunger from all the walking you do there. We got a whole home generator at a better price plus a Costco card to use , based upon the refund you get , based upon the price of the generator. My neighbors used them to book a flight and hotel to Hawaii that they said was great. They also have car bays to change car and pick up tires. I think that is the only car service they provide. They sell a lot of TV's.
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August 2023 by M K.
I give them an F for delivery service. I ordered online but saw the product in the Naples, FL store. Scheduled delivery was between 3:45 and 5:45 today, Friday, August 25. Truck is at our gate, they call me to get gate code. I return call. Recording on delivery person's phone has blocked all incoming calls. Couldn't believe it! I repeatedly try to call them only to get same message. I get in my car and go to the gate and surprise, they are gone! Customers don't deserve to be treated this way. I have waited all day, made preparations for them, moved furniture to make it easier for them and they block all incoming calls to them and then leave and go back to the warehouse. When I finally got a human voice in customer service and not a digital voice that did not answer my problem, I was told that unfortunately they are at the whim of the contracted delivery service. All I can say is that these drivers were not qualified to deliver. I know they don't care. What kind of delivery person blocks return calls? They don't know how to work their phones? Also when following up with a human person in customer service the driver apparently lied to them and said no one was home. Wrong, I was sitting right there waiting for them. Incensed, yes. Bad business for Costco.
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August 2023 by Tony R.
I normally go to Costco for their amazing gas, but today my parents were pumping gas, and around the 3 dollar marker they found out gas wasn't actually pumping. They tried to wave someone down but couldn't get anyone's attention so they left and called me. I ended up calling a manager and tried to resolve the issue. He told me to just have them go back to the gas station and they would fix it. So I drove up with them. When we did and I mentioned to the employee about it they looked at me like I was crazy. I further tried to explain only for them to tell me how to call for help from the pump. That doesn't help the fact my parent paid for something they didn't get. it was only 3 dollars but it's more about the fact they did nothing to make it right, atleast give them a refund...
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June 2023 by Avery H.
This place is great! I walk around getting samples until I'm full then don't need to buy anything because I get free food here.
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June 2023 by Nolan H.
A little cluttered but good selection and good prices. I wore my sunglasses inside. I didnt even put them on my head, i just wore them- inside -I felt like a bad ass. The meat felt like good quality and the mangos were nicely ripe. I dropped a three pack of pizza sauce but they didnt shatter. God shines his providence over me despite my trespasses. Thank you God. I would like to see the pallet jacks and other equipment put away rather than blocking isles and awkwardly obstructing the store.
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June 2023 by flight p.
Walked in and boy is this place busy. Luckily the isles are very wide. Still a crowded feeling though. Lots of options for food in bulk which is very nice. All nice prices and tastes good. Overall, a great place to shop.
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June 2023 by Lana H.
I had the exact same experience as Aileen. Wish I had read the review before. Had a screw in one tire. Not in the sidewall, in the tread. Initially told it likely could be plugged. Then I get a call from the tire guy stating that Costco policy requires a new tire and if I wanted a plug I could take it to a Mom and Pop tire place. Long story short. Ended up getting 2 new tires at a cost of over 500.00. Feel like I was snookered.
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April 2023 by Donna B.
Go there for large quantities like paper products, fruits and vegetables and my coffee and of course gas
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March 2023 by Janice S.
I have been buying the fully-cooked Angus burgers for many years (10+) and they were always fantastic. Till now. They obviously have a new supplier and the burgers are not very good. Had to use A-1. They are mushy and not even close to what I was used to. Will not be buying them again.
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January 2023 by Roxanne H.
they always have what I want, the people are usually available and helpful when I need them and I honestly don't have any complaints about this Costco. It's always clean and the one time the bathroom wasn't I let them know when they went and took care of it right away. It's not a lot of fun to shop when it season, so you have to be sharp. I always park far away anyway because it seems like people don't know how to park or drive during that time of year and it gets clustered. I make it easy by parking a distance away.