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March 2024 by Don Browne
Unbelievable delay in getting an appointment for hearing test, from 6 to 8 weeks. After we got an appointment they neglected to tell us which store in Fort Myers was for the appointment, and we showed up at the wrong one. The person at the hearing center desk says that happens a lot, customer not knowing which store! I wonder if management can fix that and tell people which store they should be going to when making an appointment?
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February 2024 by Richard Barnes
I am, and have been so very happy with my hearing aids purchased at the Costco in Fort Myers. I can not say enough about my hearing aid specialist Tanya Has.in regards to the very detailed testing, and services and appointments that she has been beyond words as to how good she has been to me. Thank you so much. Rick Barnes.Cape Coral , Florida.
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October 2023 by Grelia Chacón
Excellent attention , very professional service
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October 2023 by Curtis Collins
Excellent service and price
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July 2023 by Daniel N.
Can we please get this guy at the food court some additional help. 1 guy taking and making orders. Not blaming him, blaming Costco for not doing better and get some help for this gentleman.
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April 2023 by Maria M.
Natalie, claimed she's the assistant manager. She was rude and truthfully unprofessional and racist. I've been a costco member since California in the early 80's and never been disrespected as natalie the so call assistant manager claims. When I asked for a manager she bluntly told me she's the assistant. Unprofessional, racist bad attitude.
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March 2023 by Muhammad K.
Once in a while we go to food court where the employees always looks little upset and show attitude if we don't use self service order. I have an employee who came and ask me about method of payment. After i told them i have card but prefer to use cash, without acknowledging or saying anything turned around and got start doing their other work. At that time there was no line at self serve or at the cashier where i was standing. In couple of minutes, few people start ordering at self kiosk and she start handing them their order. After about 5-7 minutes, she asked me with an attitude what i want and i told her than i need to speak to a manager. She showed me more attitude without answering my question. I went to customer service and finally was able to get hold of manager who start low balling us with free hot dogs. Although manager was nice and listened carefully.
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August 2022 by Kevin D.
I wouldn't recommend buying tires here. A simple tire rotation an hour and 45 minutes!! Nothing is quick here. With Discount tire coming in town this will change the game for tire stores in our area.
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August 2022 by Dan B.
I love this Costco, and always received good food and goods..........until I made the mistake of buying new tires. I bought 4 new Michelin Premier A/S tires in January, 2019. They have a 60,000 mile warranty. I had my oil changed at the Toyota place in Fort Myers, and they told me I need new tires. I had only put on 30,000 miles since then, so I took the car to Costco. They told me, that, since I had the tires rotated at the Toyota dealership, their warranty on the tires was void, and I was out of luck. Toyota also told me that the tires were from 2017, so they had degraded somewhat while sitting in the warehouse. So, they sold me tires that were two years old, lasted for half of the warranty period, and they would not help me, even though I rotated the tires regularly, but at the Toyota dealership, and not at Costco Rotten service, with a rotten attitude. Not only will I never buy tires at Costco again, I am seriously considering switching my membership over to Sam's Club.
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June 2022 by Amit P.
Great Costco. Yes, parking and waiting in line for gas can be a pain, but that's how it is at any Costco. This Costco has everything I need and I end up saving way more than if I were to go to another store. The self-checkout has sped up the process to get out of the store. The people working here are super helpful.
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June 2022 by Rich R.
Why oh why? I gave my favorite place to shop a 4 star rating?? Can't tell you how many have complained. One of their largest selling prepared food items they changed?? I'm talking about their mesquite chicken wings are now heavy garlic and salt flavor?? I mean I love garlic but these have so much garlic and salt I had to throw out. The chief said -I know-I know but cooperate changed. He said I can't tell u how many people are complaining. Their food court items are second to none so why change a winner?? Just to change?? What's next? No pizza- no hot dogs? No ice cream???
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May 2022 by M B.
I love this Costco. I have been in Costcos all over Florida and Georgia. This one is great. It has friendly, helpful service, as well as being well stocked and clean The parking issue isn't good, but based on other Costcos, I've been to, this compares favorably. Probably the worst parking lot was in Pompano Beach where it felt like cars were aiming at me.
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March 2022 by Nikki S.
This review is for Monique. I have never had so much help when at the check out line. She was helping us scan items we couldn't reach. She was super friendly and we appreciated all her help today!
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March 2022 by Hannah C.
Rude service during pick up service of bottled waters. Next time I'll stick with target.
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February 2022 by Joan N.
I am an avid Costco shopper in Minnesota and get all my prescriptions filled at the pharmacy. I transfer them to Fort Meyers when I winter in Cape Coral for 4 months every year. I know that Cape Coral has been trying to unsuccessfully get a Costco for many years, so I travel 25 minutes to FM. It's a nightmare of too many cars and pedestrians in the parking lot. It's a miracle that no one has gotten run over. It's an accident waiting to happen. Inside it's no better. People everywhere. Long lines. Customer service isn't great. Prices are always good. But.... I'm asking myself, is it worth it??? I think not. We need a Costco in Cape Coral. PLEASE????!!!! Otherwise, I'll transfer my scripts to Walgreens and not frequent the madhouse of fort Meyers Costco.