-
October 2024 by Bailey Richards
I paid $25 for express shipping, and they have been holding on to my package for 4 days. They say it's on hold and will be sent out today, every time I ask, and they make it almost impossible to find a way to contact them.
-
October 2024 by Joan Capo
I have been waiting for a package to be delivered. I received delivery date for starting tomorrow as I would be away. I made arrangements for someone to sleep at my house all week to get the delivery . Two days ago, I was notified it was delivering yesterday. WE were home all day- I (Only me) stepped out to ER and arrived home where 3 people were within view of front door.... and I noticed a DHL truck parked exactly across the street from my home. I was excited as he got in and drove away...Got inside and there was NO DELIVERY- Checked status (out for delivery today) that status stayed till I went to bed at 11:00PM- two minutes ago-(next morning) @ 0711 a.m.. I received a text that Delivery it was JUST ATTEMPTED today and no one was home. BEG TO DIFFER BUDDY. I went on line and it shows it was stopped in FT. MYERS for failure to sign for it yesterday time stamped 11:30 PM. Well, good luck now sending it back to CHINA. So pissed you have no idea.
-
October 2024 by Yoli Hernandez
Thank you Hector and Victor, very kind and very good customer service 5 stars
-
October 2024 by elmer moncada
Many thanks to Héctor, Víctor and the FMY team, they are great, their attention is great. They are the best.
-
October 2024 by luis lopez
Thank you Héctor, Víctor and the staff of fort myers
-
October 2024 by Alain Moree
Thank you Victor and Hector!
-
October 2024 by Henry Puga
Thank you hector and victor for your help
-
October 2024 by Z THE Alchemist
Thank you Hector!
-
October 2024 by Maria Elena Dominguez
Thanks Hector
-
October 2024 by Mirna Morales
Thank you Hector for your help
-
August 2024 by Doug k
Zero intelligence
-
August 2024 by Michael White
Great service and very helpful staff
-
July 2024 by Jacob Chapa
Excelent Job well done !!!
Helped me out a lot
-
April 2024 by Matt Furzland
DHL as a company is one of the WORST shipping companies out there. I do not understand how this company is still in business. Customer services is extremely frustrating and probably the most challenging to connect with, if you are ever able to connect with a customer service rep. Most don't speak English, and there is absolutely no accountability what so ever. I have been trying to return a package back to Korea and it has been 2 weeks of an ongoing nightmare in hell. No one can help, or provide any information. Funny, DHL sure didn't have a problem sending the package from Korea, but trying to get it back has been near impossible. I will certainly be contacting the BBB, which really doesn't do much either but it's something. Do yourself a favor and use any other shipping company out there. DO NOT USE DHL!!!!
-
April 2024 by Michael Frank
Disappointing customer service and communication. Tracking is unreliable and remote customer service does not have contact with the local office.
