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November 2023 by Milan Stanis
Great service, gentleman at front desk was very helpful and patient
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November 2023 by Will Braney
Courteous and friendly. Helpful and patient
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November 2023 by Erica Racz
Victor was helpful and very kind to my grandfather!! Good service and friendly!
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October 2023 by Danielle M.
I sent over $1,000 of stuff to Kenya and from the moment I stepped in I was welcomed and immediately helped me understand the customs process and everything went smoothly. They delivered it right to my friends doorstop in Nairobi Africa .I trust this company so much I'm sending a iPhone 15 brand new with the original receipt which customs strictly needs. I highly recommend them. The guy in fort Myers location is incredible so hope he gets a raise!
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September 2023 by Hillary Chevalier
This company always seems to do the minimum they have to get package delivered. Wish I could run my business without them
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August 2023 by Sanon Medjine
There is an old lady she’s always rude to people.she’s always does immokalee delivery she yelled at people please do not send that lady to immokalee!!! She needs to know how to speak properly with people!!
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April 2023 by Bill W.
They delivered our package from Spain to the wrong address and would not give us the Address even though they had pictures of the house it was delivered to and it was not ours . Said at first they went back to retrieve it and could not get it . When with the next few calls was told the driver marked it as delivered to the right address . When was told to call the company in Spain and fill a claim to get our money back . Would not recommend dhl to anyone or ever use them to ship anything. Plus they advertise as the best shipping company in the world DHL is not the best just the rudest company I've ever seen!!!
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April 2023 by Elmas Amado
I'm Elmas Amado, I sent a gift phone to my brother in Istanbul, but as it turned out, Turkey forbids the import of phones. I would like to know how your delivery works? I am very angry with your company DHL for your service, you accept parcels from customers knowing in advance that the import of phones is prohibited in Turkey, but your customer service DHL accepted this order from me and I paid you for the delivery!!! You write to me that I have to pay you again in order to return the package. I demand that you return the parcel to me and return the money for the delivery, since you did not fulfill the contract, hand the parcel to the recipient. I do not know where my package is, they do not answer my calls and letters that I write to them. If you want to send something, do not send with this company, there is a high probability of losing money and your package.
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January 2023 by Christina M.
Every time DHL gets their hands on my packages it's a fight to actually get them. They don't deliver on weekends. Their call centers close early. Their stations don't answer their phones. If you need a signature on the package and it won't allow you to sign online then you're going to miss a day of work waiting for it. Their time frames are a joke. I thought FedEx could do better but they're killing it compared to DHL.
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December 2022 by Michael Heuerman
It just so happened I was trying to assemble something large and heavy when DHL was making a delivery. My daughter was helping me but it was taller and heavier than we were capable of. Out of desperation I asked the DHL guy if he could help. He didn't hesitate and 10 seconds later my problem was solved and he was on his way back to the truck.
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November 2022 by Mark Robbins
Slow, slow, slow. Package took 1 day to get from Kentucky to Orlando, FL. Been waiting 2.5 days for DHL to give the package to USPS for further transport/delivery (per USPS it still hasn't happened). That is just terrible for a delivery service. My medications will end up spending a week in the Florida heat because DHL can't just pass the package on to USPS in a timely fashion. Why can't they establish procedures to get packages to partners quickly? Very disappointed.
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November 2022 by Giselle Barreca
If like TRASH service this is the place for you. They don't care if you request a signature for your package. They just drop off your package off at random locations. They WON'T help you get it back regardless if it's important or not. Do you enjoy not having direct answers? You have come to the right company. They will keep giving you the same run around in hopes that you give up. So again, if you like your packages being dropped off to strangers, and have no help getting them back. This is the delivery service built for you. Trust me, they won't care about this google review either. Want to know why? They know their reputation is like their company... TRASH
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November 2022 by Gregory Cooner
They were unable to locate my shipment said tracking number wasn't valid. Package arrived FedX the same day. Not sure what happened but I think scammers are using DHL logo to send fake delivery messages trying to get information.
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October 2022 by Jessica Hendry
DHL driver only made 1 phone call to get into gate and gave up. Payed extra for DHL shipping, now have to wait until Monday for re-delivery as they are closed on the weekend.I have had DHL drivers call the gate more then once or even call/text my personal cell phone to let me know they have my package or that they can not access the gate.The DHL driver from today made very minimal effort to ensure that I actually got my package. Waited 2 weeks for a package and paid extra for shipping for nothing.If a driver is having trouble accessing the gate, more then 1 phone call should be made if you are really making an effort or having issues. Annoying.
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September 2022 by Joseph J.
They don't answer their phone. Appears to be a scam number. When you call, all you hear is music- no person!
