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October 2023 by kyle koenig
Buyer Beware! We bought an antique Rolex for my wife, it was misrepresented as a fully original & automatic watch. It was neither. They broke contact and don’t reply to messages. We have been trying to return the watch with no success. We do not trust or recommend using their services.
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October 2023 by Kyle K.
Buyer beware! After falsely representing the Rolex as an automatic, all original, we have had no luck contacting them to solve the return of the watch. As we live in Europe, they are conveniently ignoring us. Not only did we pay top dollar for the watch but now will have to flip the bill for repairs of the non-original crown. Not all Rolex certified dealers are worthy:-(
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October 2023 by Frank Jensen
This review is a long time coming and I’m sorry for the long delay because Shanna and Adam have been sooo incredible to work with!!Over the years I’ve used DTJ&WC for multiple purposes stemming from: Consigning my large authentic cuckoo clock; Selling my OME & TAG watches; Purchasing a Gold Cuban chain and most recently and the best experience of my life… I sat down with Shanna and Adam to discuss my upcoming engagement and my vision and design of the ring I was looking for ?. They helped me hand pick every diamond, then set me up with a jeweler who put my design from my head, to pencil, and then a 3-dimensional CAD drawing of exactly what I wanted. From there my dream of presenting my future wife with a One of One engagement ring designed by myself became a reality.I can’t begin to tell you how amazing the entire experience was. Through it all Shanna and Adam treated me like family and my fiancé and I are so thankful for their kindness.SHE SAID YES !!
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August 2023 by Amanda Zych
I absolutely love the staff here! I know that they will care for my jewelry and make sure it is done right! 100% recommend them for any jewelry repair! I have taken several family heirlooms to them to be fixed after sitting in boxes for years and I am so glad I did so that now I can actually wear them!!!
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July 2023 by Patricia Vengetachalliam
I went to the store today to see if they could help me with repairing my necklace, the owner was very helpful with providing me knowledge of what kind of necklace I should get for the future, and gave me the honest truth that there is a 50 50 chance that it could happen again.
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May 2023 by sally coleman
We paid quite a bit of money over 2 years ago to fix a clock. They still have our clock and it is not fixed. I leave messages occasionally and stop in to inquire. They always say they will are in the process of fixing it but they haven’t. For quite awhile they couldn’t locate it. It’s an inherited piece with sentimental value. Don’t believe anything they tell you.
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March 2023 by Mariajose Nava
They’re a scam don’t trust good reviews!!! Worst type of people trying to lie and make you feel like they’re taking care of you when instead trying to steal parts and charge for more!!!! BE AWARE YOU WONT LIKELY GET SAME WATCH BACK!
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March 2023 by Christan Jimenez
This place is a scam. Very unprofessional and can never seem to live up to their word. Absolute waste of time. Now I understand why there ratings are so low ??♂️
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January 2023 by Dan R.
I had 3 watches that needed service...a citizens and 2 Shinolas. The work was done timely at the quoted price. I will use them again!
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January 2023 by Howard Richman
Shanna and Adam are great. Fixed my clock and stands behind it. I had a small issue, Adam came right over to my home and fixed it on the spot. They've fixed jewelry for me. Resonable prices and honest. I highly recommend Towntown Jewelry and Watch repair.
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November 2022 by Jivko
These people are real time gangster!!! Thick as thieves they are….. Do not shop there!!!
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August 2022 by Lucy Hebert
Amazing place & pleasant owners! I bought a ring there & had a minor issue. Shanna not only fixed the ring but gave me matching earrings for my trouble.My husband also got his Versace watch (that he bought online) repaired there. Great place, great help!Shanna & Adam are good people!
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August 2022 by Brandon L.
I couldn't give zero stars so one will have to do... I brought my Rolex submariner in to have a quick look at a sound that it was making, they're supposedly Rolex certified technicians and a dealer. My fault for not doing my research before but after I dropped my watch off I did a google search and found all of these below par reviews, a little unsettling as this watch means a lot to me. Once I read the reviews I called within hours of dropping the watch off that I did not want my watch opened up or touched and that I would like to come pick it up. Adam and Shanna both got on the phone the following day and told me all the other reviews of "stolen" or "lost" watches were all from liars. One review would be one thing but there are multiple reviews about shady business happening here. Once they told me they had sent my watch elsewhere I told them I wanted to know where my watch was and I would go pick it up myself as they told me I couldn't get my watch. They tried to tell me it was "at a satellite store 1 mile down the road" I said that was fine and to provide me with the address and I will go get the watch myself. Shanna got very upset with me and I said I didn't want to cause problems I just wanted my property back and if I couldn't get it then I would have to get the police involved, Shanna laughed and said " Go ahead and call them! They're all friends and clients of ours" and promptly hung up on me. So I did what I said I would and called the FMPD. When speaking with the officer he proceeded to tell me this is not the first call they've gotten and that they receive calls about this business often. After I caused a scene and multiple phone calls Shanna decided to go get my watch from wherever it was. I did receive my watch and will take it to a certified Rolex dealer to do a proper service and assure that but was not opened up or tampered with. Just a very unprofessional run business and nobody should have to explain themselves if they want their property back. Do your research or just avoid this business. First review I've ever written and I hate to do it but this was very uncomfortable and would not recommend.
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June 2022 by Kevin Kent
Called on 5/25/22 at 3:19pm and made an appointment for an appraisal with Shanna herself as the gentleman said that she buys the jewelry. Showed up to the store today at 12:50 and no one was here. Waited until 1:09 and left. No answer to any phones, Facebook messenger, anything. I'm very disappointed. I never understood the reviews, but I get it now. Definitely done with trying to do business with her. My husband has known her for years, but apparently even that won't get you decent customer service.* my husband received a call about 20 minutes after my scheduled appointment asking to reschedule as Shanna "left town unexpectedly last night".... considering we are friends on Facebook and I saw she went to a Celtics game in Miami and had great seats... I'm fully doubting this was unexpected. Don't try to lie to customers, especially when they are well-aquainted.
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May 2022 by jack greenberg
I went in to get some resizing done to a swiss watch I purchased on the net, of course. The owner (?) Adam, was helpful, professional and businesslike. Fixed the problem and was surprisingly cheap. The store itself is full of old memorabilia, and interesting knick-knacks. I have more watch repair work in the future, and will be definitely taking it here. On the corner of Fords and Starbucks in downtown FM.
