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March 2024 by Kevin Michalowicz
Pulled into the drive thru to make a simple order. 2 plain bagels, toasted, 1 w/plain cream cheese, 1 w/veggie cream cheese. Service was relatively quick, person working the window was pleasant enough. Got home, I have 1 bagel, toasted w/veggie cream cheese, and 1 plain bagel, not even sliced, much less toasted, and had zero cream cheese. Of course, this one was my wife's and she was pretty disappointed. I just don't understand what was difficult about this, but I've never really received great service/food from this location, especially the drive thru.
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February 2024 by B C
Great cup of
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February 2024 by Alysse Blackmond
i used to work here up until a month ago and all the reviews are very accurate. the store is disgusting and the management is even worse. some workers are bad but most are overworked, underpaid and constantly stressed out. they dont give breaks at all not even a paid 15. when you see someone sitting down they’re genuinely tired. managers like jennifer just sit in the office all day or take 6 smoke breaks outside in one shift and give no help even at our busiest times. i personally am a full time college student and they were more than aware of that. i was getting paid $13 while working at 3:30am, 4am and whatever other shift they threw my way. when i went back to school after taking a semester off they got mad because i said my availability was changing even though they had asked to know if anyone’s availability was going to change the day before. they were just mad that i wasn’t available at their beck and call. please realize the good workers that work here and cut them some slack. they are doing their best to make a income while being paid below a livable wage that dunkin continuously refuses to raise.
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February 2024 by Steve Finkelstein
Always clean and friendly atmosphere...I don't go often but when I do it's always good.
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February 2024 by Angel Fleites
Wonderful service! The lady who helped me through the drive through with donut flavor choices and made my coffee awesome!
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January 2024 by Rob
Office is very close to this location so very convenient; used to go 6 days a week in the mornings and did about $75 a week in business with them...$300 month! No more. Stopped by about a week ago and ordered $21.00 worth of food & drink, got to the window only for them to tell me they would not take my $50 dollar bill. I asked the girl to please ask her manager as I was a regular and she said her manager just turned another customer away for the same thing. Surfside....wake up....you are losing money, losing customers. I was in the retail business for many years and this location is totally dysfunctional. I now go to Krispy Kreme.....they want my business....and will take my money.
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January 2024 by Drew
Funny how the only time you'll see a manager there is when they're over staffed, and they ain't doing anything but complaining about things that don't matter, but when they are short staffed, no management to be seen. Management should ALWAYS be there to fill in. Sad because this is the ONLY good crew in Fort myers, but I bet management will destroy this store. Just like the one on McGregor.
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January 2024 by Dominic Montanez
It is a college. However, girl was stuffing her face behind the counter and apparently no one, the staff, management, or her parents failed to explain manners and work place etiquette. They may have failed her, but I will NOT. Where it became an issue, was when food feel out her mouth as she took my order. OMFG! Then messed up half my order… maybe because she could hear over her chewing. Mouth open non the less. I forever, will no long use this location for any service.
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January 2024 by John W (Travelin.Johnny)
Nice place. They had ants, but that's Florida. The staff was friendly. Coffee was good.
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January 2024 by Kevin Burns
Without a doubt the worst Dunkin on the planet. They can’t keep a manager and opening occurs anywhere from 5:00am-6:30. Inconsistent. Still have the damaged sign from Hurricane Ian. Staffing is problematic in this post COVID world. I have never seen the owners there. They seem content to keep delivering bad service assuming we will just keep coming. We have been loyal first thing customers since they opened. No more. I will drive the extra miles.But the owners do consistently raise the prices! Winning formula, bad service and high prices.
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December 2023 by Gabriel Rego (Ironbull09)
Couldn't wait to give me my food and not in a nice way when I said I was still waiting on my drink was told "it's coming" another customer said never coming here anymore and staff response is "thank god" which would have been understandable but rude to a rude customer but not an old man waiting on a plain have
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December 2023 by Cearra Lezama
My food was great but my coffee was terrible ! taste burnt . Hate this for me because i look forward to my coffee every
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December 2023 by Deja Delgado
I asked for a white chocolate swirl and they gave me mocha and by the time I got to work, I didn’t even notice because I was in such a rush. Also, the coffee taste burnt and every time I try to call up there I got no answer and there was no way to speak to a manager. Also, there was a Caucasian lady with long nails and red curly hair, an older woman who had terrible customer service in the drive-thru. By far worst Dunkin’ to go to , to bad it’s the closet to my house. Hate it
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November 2023 by Lexus Wescoat
The girl with red corn row braids gave me the utmost attitude when I asked her to remake my cold brew because they incorrectly took my order. I repeated myself 3 times and she wanted to charge me extra for her mistake. Every time I come to this Dunkin all the workers have the most attitude. I was a former Dunkin employee and their customer service would not slide with the district manager. I hope to see a change in the future.
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November 2023 by Stephanie Watkins
I normally go to this Dunkin every morning for coffee because of its excellent service, me and my husband go there this morning and my parents are visiting so we went to order three dozen donuts because we have a large family and we were given every excuse as to why they could not complete are order, we can’t do that it’s too many donuts and the gentlemen that was behind the counter was very rude. This made me extremely unhappy and disappointed because I go here every morning to get coffee because the environment is usually so friendly.
