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May 2023 by Loredana Ponce
The place is good, honestly they did a grate job, just be aware that it’s only a dock, so if you are receiving a shipment through this company there’s no way to place your shipment on the floor, that was a problem for me, I only have a truck and was receiving a 780lb palet. ?
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March 2023 by PJ Howell
Driver was rude when we told him we didn't have a fork lift then, when I pointed out that our delivery hours were 8am-4pm (he was delivering at 7:20am) he became even more rude. Finally, as he left he told us he hoped we had a bad day. Unreal.
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February 2023 by Jacqueline Miller
Ordered our equipment over 45 days ago. The company we ordered from said the shipping company picked it up weeks ago, Estes said they tried to call. Finally bugged them enough to call us and deliver the product. They refused to put our equipment inside the house (okay, fine) AND inside the garage - despite the driver saying he could put it in the garage. Instead, his manager told him in Spanish, to leave it where it is. It's currently a 1,000 pound package left in the middle of our driveway for now the installers to figure out how to move (even though this shipping company had it on wheels). They scrapped my entire driveway as he was dragging the back end of the box with its metal edges.Extremely disappointed in how this company has treated a $6,000 purchase.
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November 2022 by Ana P
I am so upset and with this review hope to steer anyone away from a business that does not deliver what they quote ahead of time. However they will collect tye money and product and hold it until it works out for them to drop it off. NOT AT ALL EXPRESS -the name does not match how they treat their customers. I have my daughters birthday party and am awaiting 20 guests. I ordered 20 chairs and 2 large tables and was quoted 795 dollars. We were told a week prior that the order will arrive by Wednesday. Once they picked up my furniture they emailed me that I need to schedule an appointment for the delivery. I made that call and was told that nobody is available for a whole week past the original date I scheduled.I was in shock!! My baby's birthday is happening where now? Does your company even care about people or just collecting people's money? I've called 3 times today and finally now have to hire a separate truck of my own and drove down to Estes Fort Myeyers to pick up my order MYSELF in person because nobody seems to care about us or what they told us they will provide for a 800 dollar fee for only a 3 hour trip. Please save yourself the trouble and look anyone else that will provide this service. Believe me you will place your order and you will think that everything is going well until you get that email.I am sincerely disappointed and absolutely will NEVER EVER USE Their services again. Buyer please stay away!
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November 2022 by Brian Saylor
Lowe's uses for delivery. They have scheduled 3 times and never call,text,email or show up. Poorest Service EVER Experience.
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September 2022 by Jill Hatcher
I had a wonderful experience with Este, they where making s delivery to our sons condo and I missed the call, i returned it and the driver was kind enough to turn around and come back! He was very kind and helpful!! Thanks
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September 2022 by Karen Shawn
Your employee that answers the phone at the Fort Myers place is incredibly RUDE. She should NOT be in customer service nor dealing with the general public. She is very condescending on the phone. She is an older lady with a southern accent.
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July 2022 by Daimarys quesada
if I could rate less I would. The most horrible delivery experience ever. Even worse called to complain vecause the delivery person lefy the packake on the driveway under the rain instead of ubder the roof on front porch and the person who answered the phone said that the delivery didn't anything wrong. They are a nationwide company that doesn't care about customers satisfaction.This is my package.Horrible delivery and customer service experience, but I going to complain with the seller as well.
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March 2022 by Joanne S.
This company was to deliver a 479 lb. gazebo. When they called to schedule delivery, I said I had an email stating delivery would be 3/9. I was rudely told that they make the delivery schedule and if I had something else to do on 3/11, they would return our purchase to the company! Good people skills....NOT!!! Today the semi driver wanted to dump our delivery at the entrance to the resort but the owner said he could not & had to deliver to our site. He came to our site & was planning on dropping the delivery in the middle of the road. When I spoke to the person at Estes I was told take it or they'd send it back to the company. When I said the middle of the road was unacceptable she told me curbside pick up & I said that would be acceptable but the middle of the road was not. She again said curbside & when I asked what her version of curbside was, she hung up on me! This company was totally unprepared to deliver this product and had absolutely no people skills. Avoid them, do not ship with them! Thankfully Home Depot refunded all shipping charges. SHIPPER BEWARE!!
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March 2022 by Daymi Gonzalez
The worse company ever. I’m only giving it one star because I have to rate it to comment. The drive was rude stated that he could not leave me the delivery in front of my business so he left it in the middle of a main street I had to leave my 17-year-old daughter in the main of the street. I also had to ask two strangers to help me move the heavy boxes on top of that most of my my furniture came broken horrible company I will not recommend this to anyone again the driver was rude the company was horrible and didn’t even try to help out.
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February 2022 by Jeanne Keyser
Driver dropped a 2200 lb shipment of tile at the end of my driveway. How am I supposed to get it up to my garage??? Each box weighs 40lbs and there are 50 boxes. I'm 64 years old not 28. Disgraceful service, rude people on the phone. Shame on you!! You get zero stars. And from what others are stating about your service I am not surprised at the lack of professionalism and consideration for the customer.
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December 2021 by Jake Jones
Gal that answers the phone is SUPER rude. Offered to “throw my package off the truck”. Took 3 days to get from fort Myers warehouse to naples (20 miles). Box arrived really beat up from being in their possession luckily contents were ok.
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May 2021 by Kathy Lyublanovits
I had two boxes of flooring delivered and I am 69 yrs old. He treated me with respect and did seem to not get impatient with me because I had just 2 items. Thank you and I hope to use your services again.
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May 2021 by Penny Chesterfield
These shippers are well over a week behind the ship date I was given. I would avoid using them if any other options are available (i.e. ship to store) even if it means taking the time and expense to rent your own uhaul for the day. It will still end up being faster and cheaper.. When my item did arrive, the delivery driver was extremely rude. Oh well, he lost out on a nice tip.
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May 2021 by Bobby Dick
Took almost 2 weeks to get a order that was being delivered by them. I contacted more thatn once and was told that they couldnt tell me for sure when the item would be delivered. finally cancelled the order and 3 days later they tried to deliver
