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October 2023 by Norbert Omar
!Avoid this place! With appintment and I constanly repeat, " I need 4 Tires" they just got 3 and never said nothing to my, after 3 hrs I ask and the manager toll me, they try to reset a sensor, hour later one old guy tell me about the missing 1 tire and they don' t have the tire available. After 5.5 hrs they done but my truck still had the sensor ON.They Never apoloyaise for my time and all the lies during the process.
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October 2023 by Miranda Fletcher
Tried upcharging me on simple fixes i needed on my SUV. Listen to what the reviews say and stay away from this place!
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October 2023 by Samantha Vos
First, I want to start off by saying that I wasn’t going to post any google review, but the experience I had I don’t want anyone else to go through.When I got there, I had to wait 15 minutes in line to even speak to someone, and it seems there was no sense of urgency.When I gave them my key and had them look at my car for my AC, they called me back and said it was going to cost $1900 just to fix my compressor, condenser, and evaporator. I did some research to look and see what the parts costs, and looking at the itemized list they gave me versus what I researched… is absolutely insane. The parts can be expensive and I understand that, but the fact that on the high end a compressor can cost $520, and they were trying to charge $1300 ALONE for the compressor is something I can’t even wrap my head around. This company/store is most certainly scamming you on whatever you want to get fixed, and I feel partly this has to do with the fact that I am a woman and they rely on the fact that I absolutely don’t know anything. One thing I know how to do, is RESEARCH.Lastly, the customer service was awful as well. When I got there to pick up my car since I was going to take it some place else, I stood at the front counter for 5 minutes before someone came up and talked to me. People were looking at me through the shop and didn’t bother to help me. Once again, no sense of urgency. I will never be coming back here, and I advise that others do the same.
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October 2023 by Tiphanie-Nicole
By the far the worst location. The people upfront are rude and don’t care about helping ANYONE. The worst Firestone I have ever been to. Thinking that they’re a new store they should get new employees because the ones they have now are absolutely horrible. Including the manager who have her back to the customer and doesn’t care to provide help or leadership to her employees. Felt like it was a mom and pop shop and not Firestone we know. Go to any other location but avoid this one at all cost to save your time and head from constantly being in pain from the disrespect and horrible service.Service: Oil change
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September 2023 by Jessica Marcoux
Always friendly, professional, and quick service! Great set of people to help the community out!
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September 2023 by Will None
Made an appointment for 9 am. It's 11 and they haven't even started. Why did I rush here at 9 am for? I'm sitting here waiting.Update: Very grumpy old man at front. I called the day be4 to double check that my tires would be in stock. They told me yes they already had them ready waiting.. I just went to front desk asked them if they knew I was waiting 11:15 now havent touched my car. They told the problem was the tires weren't in stock and had to have them sent over. They should have told me that knowing im sitting here waiting. Maybe" Hey sorry I wanted to inform you your tires won't be here for an hour or 2. If you want to go grab some food or find something to do and come back you can." At least let the customer know. Wheres the respect, courtesy and communication.Very unprofessional here. Since I've been waiting I've seen the old man and blonde girl being rude with customers.Another update: got my car and they didn't rotate tires as noted. Another mess up. When i went back in and told her she huffed and puffed like i did something wrong. I requested the tire rotation before i gave the key.. Your fault not mine.
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September 2023 by Bobby Smiths
100% they scamed my wife out of a bunch of money they Convinced her she needed new rotors even though the bricks had only just gone.. And my mother-in-law dove a week with bad brakes and didn't have her rotors damaged, And then Somehow they contaminated the brake fluid or used some inferior product. Dot 3 break fuild SHOULD LAST 30,000 miles !!!! Not 5,000-7,000 miles ! They are very dishonest and apparently Contaminated the brake fluid.... I'm gonna take the time to fill out BB form with all the information and everything I can supply this was super wrong , dishonest... now I understand why they have a mixed reputation! Never going back they xxxxed me !!!Thanks alot for contaminating the new break fuild you guys put in !How of earth you managed to contaminate it I'll never guess.....
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September 2023 by Elisabeth Bohmann
What a difficult experience. We made an appointment a few weeks ago and there on time. At the desk we met one an olderly man who said we didn’t have an appointment but he can do it anyway. He said it will takes around 1 hour. So we came back one hour later and our car wasn’t even repaired. It wasn’t even in the repairing area. It was right we’re we parked it one hour before. So we had to wait another 45 hours for a 10 minutes work. I really can’t recommend it and I was just happy that a McDonald’s was close so I was able to get a cool drink in the waiting time. Stay away from here guys!Service: Electrical repair
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September 2023 by Justin Robbins
Had a blowout late Saturday night. Went in on Sunday and they had everything in stock and installed them in just a couple of hours. Joe at the front was friendly and helpful. Price was exactly as i was quoted and had me back on the road same day. I couldn’t believe i was able to get everything done and fixed on a Sunday with no appointment scheduled with any kind of advance notice. Great experience and will definitely be back!Service: Tires
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September 2023 by Geoff Garland
Stay away. My wife went in for 2 tires and brakes. Price was discussed and agreed upon with someone on the phone. On arrival, price was way higher than discussed on the phone. Ended up just getting tires and plan to do the brakes myself. Got the tires installed and turns out one tire had a slow leak. In the meantime, I installed brakes and rotors myself. When installing my brakes, I found that one of my tires that they serviced was barely screwed on. I COULD LITERALLY UNSCREW THE LUG NUTS WITH MY FINGERS..... it's an absolute miracle the tire did not fall off! Had to return to get the tire with the slow leak fixed and had a rough experience with the grumpy gentleman at the front desk. The other people who work there seem to be very nice and helpful but the guy at the front desk really makes it a terrible experience. I will not be returning and would suggest to find better service and better prices elsewhere.
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August 2023 by G M
I had a mixed experience with Firestone tires. The customer service was average at best. I dropped my vehicle off at 8 am, but by 5:30 pm, I still hadn't received my keys back. The person handling everything was constantly smoking and answering the phone, causing a backlog of calls. It would be helpful if they had a dedicated secretary to manage the workload.
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August 2023 by J M
STAY AWAY!!!! I purchased 4 new tires for my truck and every wheel was scratched/gouged by a faulty machine. Noone told me and had to discover on my own. This was 6 weeks ago and STILL fighting to have Firestone pay to get repaired.
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August 2023 by Thomas Jaxtheimer
Let me start by saying I’ve never once complained, or posted any bad reviews on anybody in my entire life. But this place is horrible. They’re very unorganized, their communication sucks, and they are very rude on top of it. I spoke with four different counter people about my truck. That’s been sitting down there for six days, and nobody has any idea what the last person did, or what the truck was brought in for to be fixed. They told me it would be ready three different times, and every time I call back, I get a completely different story. My truck is still not fixed, and the guy was extremely rude on the phone when I called and just asked him what the status is in my truck. He literally told me that he’s had 15 other vehicles fixed since then, and he doesn’t know anything about the other repairs it needs. I literally brought it down there because it needs the check engine light inspected, the back shocks replaced, and the alignment done. After speaking to thee other counter people that told me it was all on the list to be repaired he said it was not on the list and they have not checked any of those things. Again 6 days after my truck has been sitting down there. I have a business and I need my truck. They have zero sense of urgency, and then their rude on top of it. The sad thing is it’s right by my house, and now I have to drive out of my way to find somebody decent. I will never go back there again. Giving it one star is a compliment. If it had zero I would choose it. And they don’t care about these reviews because people still go there. People need to get smart and, pay attention to the reviews.
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August 2023 by Suné V.
Joe was awesome in getting my car in really quick. I had to get a tire replaced before I started work at 8am. I had an appointment and was out in 45 min. Would recommend for tires.
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July 2023 by BAYRON CARCAMO BERRIOS
Worst service I’ve ever received. I called in advance to see if there was a wait time. They said “there is not wait time.” When I got to the building I asked how long the service will take and the person at the front told me that they do not provide time estimates. He said “it should be done before tomorrow.” Finally, they said it should be ready in one hour. One hour and 30 minutes later I called and they said that it was ready. It took 5 minutes to get back to the building and when I arrived, my car wasn’t ready. This company has very poor customer service and none of the employees seem to care about their jobs.
