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January 2024 by Holly A
So my husband called Firestone Roadside Assistance and towing service to tow our car to the nearest Firestone on 1/10/24. When the tow truck arrived he offered to try to jump us. The battery was dead so the jump start worked so my husband called Firestone Roadside Assistance and towing service back and was told that they would charge him $59 and would send him instructions on how to get the $99 tow charge refunded. We have emailed the company 4 times since then (today is 1/30/24) and we still don’t have a refund for the tow so they are liars!!!! And they have ripped us off!!! They sure were fast to charge us the $99 tow and $59 jump charge but no one will respond to the “Questions about this charge? Your bill? Email or the client relations email . At this point I don’t want to pay for either. Very frustrating and disappointed!!! We’ve had good service at Firestones in the past. That’s why we wanted to go there but at this point I’ll never use any company associated with Firestone to include their ripoff wrecker service!!!! I’m going to call the roadside number today and request to speak with a manager. Wish me luck!
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January 2024 by Kathy Arsenault
I was treated very fairly when they told me that I needed a new tire. They looked to give me the best price for a replacement tire that I needed
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January 2024 by Bill Hoernschemeyer
My 2003 Mustang GT has a fuel issue and will not start, dies while running, and doesn’t accelerate smoothly. I have had the car in their shop for most of December as they tried to fix the problem. Also, I have taken the car back four times to replace the rear window motor. Since they could not diagnose the fuel issue, I have now taken the car to the local Ford dealer. I am starting to think that Firestone does not have the expertise to diagnose and fix complex issues on a 20 yr old Mustang. UGH!
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November 2023 by J
Again absolutely horrible customer service from Firestone. Came for an alignment had a 4:30 appointment spoke to the manager he said he was going to get done. At 5:30 the clerk asked me if I was waiting for him I said well I'm waiting on my vehicle. Once he went and checked on it he found out that the manager had already left because the sensor on the alignment machine was bad and he went to get one in Pompano Beach 3 hours away nobody said anything to me I waited over an hour for nothing. This is the second experience I've had with Firestone in a week two different stores that was absolutely horrible never come to Firestone because they will leave you waiting for nothing. Without even the courtesy to tell you it's not going to get done. I'd rather burn my car to the ground then bring it to Firestone again
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November 2023 by Zach Martin
Avoid at all costs, all 4 of my OEM nissan wheels were damaged by the alignment machine laser attachments. Tried numerous times to get in contact with anyone from multiple levels from store to corporate to get repairs started. Its been 2 months now and only a handful of messages have been sent back essentially to the tune of “we will let you know” or “our system is down”. Or no response at all. I’m extremely let down with the feet dragging and unprofessional treatment from this franchise.
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November 2023 by James White
Quite disappointing I went there parked my Jeep and everyone watched me walk in all of the mechanics that were in the back talking just watch me come in nobody's up front I waited for 10 minutes peeked in the back where the office door was nobody's in the office so clearly the manager or whoever's running it is in the back talking so I decided to leave if I'm not worth your time for someone to stop and come up and say hey someone will be with you in a second or how can I help you it's not worth me spending my money
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October 2023 by Matt Melheim
Awesome and knowledgeable staff. Finished me very quickly and with great results. I had an aftermarket suspension aligned and it was flawless. Great explanation of the final numbers as wellI got the lifetime alignment as I will never go anywhere else.PS I drive 55 minutes to get there from Naples and it’s worth every moment in traffic when I know I’m getting high quality work.
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September 2023 by Jade A
I came in to have one of my tires patched, unfortunately it was not in a condition where a patch would be a safe option. They were so helpful and gave me a great deal on a new tire. They were also very busy, I left my vehicle at noon and picked it up by 2:30, it was such a wonderful experience. Thank you!Service: Tires
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September 2023 by Jonathan Ortiz
Had an appointment for an alignment showed up 10 minutes before appointment. Ive been here for 2 hours as of right now and they still aren’t done. Please look elsewhere if you expect timely service, hopefully they at least did the alignment correctly.
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September 2023 by Joshua Newkirk
I brought my car in because it was overheating and I was told that it was a cracked radiator that would cost 1300$ to fix. I got a 2nd opinion at m&r performance and they were able to correctly diagnose that it was a bad thermostat that only cost $200.
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August 2023 by John W (Travelin.Johnny)
In and out within an hour with no appointment. I got an oil change and diagnostic review. The review caught something that I knew existed, but I hadn't told them.This time there was a bunch of work that's needed. But the tech showed me what was needed and provided a great explanation of all of it. My van has 130+k, so, it's due.
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July 2023 by Loucrative
Dont come here unless you want to spend all day on something that should take 30 minutes. Even with the first appointment of the day you will wait hours on end for a simple oil change/tire rotation. Horrible serviceServices: Tires
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June 2023 by Guillermo Rodriguez
Highly recommend this shop. Justin and Steve take care of my car and bring me a 5 stars customer service.They are very professional and polite.
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June 2023 by David Charron
HIGHLY RECOMMEND the FT MYERS Firestone Auto care location ..Scott and Justin were urgent with my needs to get my MOBILE DENTAL VAN back on the road for my business...They are VERY Professional and Knowledgeable about Diagnosis and with great communication...They offer coupons and Discounts that no other repair shops offer ... Highly recommend !!Service: Electrical repair
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June 2023 by Joe Sanchez
On Late February I took my BMW to have my wheels balance. Last week I took the Car to the BMW shop, and was told that one of my tire was different than the other three. It seem that your employee placed a wrong tire to my car. Now I was told that you have not record of the job. I am reporting unethical practices to the BBB.
