-
February 2024 by Tai C
Wanted to leave a review for an employee but the receipt website is down. For the short time I was there Shana L handled questions about shipments, policy, what's in stock, membership while still greeting everyone who came in and offering help and answering phone while being the only person working. Super courteous, professional, and efficent. Definitely deserves a bonus and promotion
-
January 2024 by Christopher Duran
Very informative and a good guy who works there. Thanks for the games, guys!
-
November 2023 by Jesus Garcia
One time I bought like 200 worth of games for my PS4 my stepdad was in shock lol great store I had ah Gi subscription
-
November 2023 by Christopher Castro
This rating is for the douche bag Reggie. Who hired him? Probably one of the worst customer service experiences I’ve had, so he kicked me out of the store because his “computer systems were down”. Had to wait in my car for 20 minutes, only to be told afterwards that he couldn’t help me with my exchange, basically refusing it, when the receipt stated I can exchange new defective equipment for same item. Then he tried lying saying it was past 30 days, when it wasn’t. He gave me reasons not to help me. Completely unprofessional, didn’t have his name tag on, and super disrespectful. Do not go here!
-
October 2023 by Sarah
Usually like GameStop but this visit was not great. 2 employees at the check out but only one ringing up customers. Apparently stocking is more important. That usually wouldn't bother me but there was literally a wait of over 15mins because of one customer taking forever. You would think the second employee could stop for one minute from stocking and check out the 3 other people stuck in line
-
September 2023 by Greg Garner
SCUMBAGS! DO NOT GO HERE!NEVER TOLD ME SOMETHING WAS NOT RETURNABLE BEFORE PURCHASED AND NOW I'M OUT $300 FOR SOMETHING I DON'T WANT.DISTRICT MANAGER DOESN'T CALL YOU WHEN THEIR CUSTOMER SERVICE SAYS THEY WILL.GO TO AMAZON AND SAVE YOURSELF THE HEADACHE AND GET CUSTOMER SERVICE THAT HELPS. TERRIBLE TERRIBLE CUSTOMER EXPERIENCE.
-
August 2023 by Stacy H.
Worst customer service ever! The white girl with colored hair is very rude, I tried asking her a question while they were closing and she shut the gate in my face when all I had was a question.
-
July 2023 by Sherley Sherlz
After many years of this being my GS home store I Unfortunately taking my business else where. This new addition staff just really need to work on their knowledge and customer service skills. This suppose to be a kid friendly place. I've had a few bad experience where I was left feeling like I wasted my time even going there but This last experience was horrible. I had a controller that needed to be replace since I got the insurance it should've been an easy transaction but No it wasn't. Them actually having the same controller there just a difference in color. The guy made me go to coconut point where they exchange it for me and were surprised they sent me to them. That guy suck he's extremely rude to customers and don't know anything. Their standards has really lower. I had it with them this staff don't know anything about games or even attempt to try to find the info on things. This isn't a friendly informative place anymore. I'm taking my business elsewher sorry.
-
May 2023 by Sam De Oliveira
Been going here for over 10 years. Great store great staff great location.
-
May 2023 by cory lee
I called to ask a question about the controller and sensitivity to my controller and the lady that answered was very very healthful and answered all my questions
-
March 2023 by Humberto Rivera
I just came to this Game Stop store, it’s right now 07:00pm by the Edison Mall in Fort Myers FL and I found it close when google maps says it’s still open until 09:00pm. That’s completely disappointed because I just waste my time driving to that store and it’s close
-
December 2022 by Jason DeBari
Reggie and Ash were amazingMerry Christmas ?FromJason Anthony of Miami Florida
-
November 2022 by Hamster winter & snow
Bought a ps5 their and works just fine besides the hdmi cord being a little hot I don't know If like it's where it's at but it's ight
-
October 2022 by Jun Lugo
This used to be my GameStop to go… some of the new people working there just don’t know what they are doing and how to treat people..always complaining when people come to do trade ins.. it’s crazy. Definitely after 3 times in row having a bad experience at this location, I’m not coming back, it’s a shame.
-
August 2022 by Bobby Emerson
I absolutely love GameStop! I didn't think they would have any games for my out of date PS3 but they actually did have a small selection for me! Lol
