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August 2024 by Big Daddy
Paid my $500 deductible and they still charged me an additional $300 for work on the same bumper that insurance was paying to fix. Insurance was quoted 17 hours of labor and I was quoted 5. 22 hours of labor for a single bumper? What an absolute joke. This place will try and squeeze every cent they can out of you. The labor costs are disgustingly overinflated. Only reason I won’t give them 1 star is because they do good work and my car came out looking immaculate, with both the inside and out waxed and detailed. So yes, they do a great job, but they will take you for every cent you have.
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July 2024 by Dwight Butler
Excellent customer service and quality of work
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June 2024 by Laura Bryant
The Fort Myers Gerber Collision is by far the best experience I have had. I worked with Nicole on my claim. She was responsive, professional, honest, and an overall pleasure to work with. I would highly recommend this specific location because of professionalism from all team members!
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May 2024 by Sherry Joy
Had the best experience when my Nissan Kicks went in for front ends repairs. Matt and Scott continously kept me updated throughout the process. As hassle free as it gets, and the work they did is simply outstanding. You'd never know it was involved in an accident! Highly recommend!
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April 2024 by Petra Sullivan
Debbie was very knowledgeable and had a great way of explaining the process. Received timely updates and car was ready as promised. Fantastic job.
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April 2024 by J M
Outstanding service and communication
I had some minor work done and the staff was very professional and very communicative, the entire process was fast easy and the quality was outstanding !!
Very happy with gerber collision and won’t go anywhere else from here on out .
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April 2024 by Thaimy Zenon
From The receptionist to Debbie and the rest of the staff. Thank you so much I am very happy. When I saw it been driven to me I got excited. I was scared throughout this whole procedure, but the communication was as promised and delivered before expected. The treatment was warm felt. Let the pictures ?️?️. Bravo yoooo 2 thumbs waaay up
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March 2024 by Emily Santiago
The service here was amazing. Everyone I spoke to was very nice and the service exceeded my expectations. If I ever need help again I will go back to them!
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March 2024 by Judy Docanto
I recently had the pleasure of visiting Gerber Collision for repairs to my vehicle after an accident, and I must say, the experience exceeded all my expectations. From the moment I walked in, I was greeted with warmth and professionalism by the staff. They took the time to listen to my concerns and explain the repair process in detail.Throughout the repair process, I was kept informed of the progress, and any unexpected issues were promptly addressed. The Gerber team went above and beyond to ensure my vehicle was repaired to the highest standard and returned in a timely manner. Overall, I cannot recommend Gerber Collision highly enough.
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March 2024 by Ruth Zayas
Thoroughly impressed with the excellent customer service. I will highly recommend your services.
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March 2024 by Kelsey Snyder
I have nothing but great things to say about this collision shop. 5 stars from start to finish. They were able to get my car into the shop super fast, everyone was very friendly and the work performed was top notch. Great work all around.
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March 2024 by Amy Humphrey
Wonderful experience! The staff was friendly & communicated updates timely.
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March 2024 by Ryan Schlottman
This place is killing me slowly. I had a repair done back in November on the front end of my 2016 Jetta. That in itself was a nightmare for communication with my advisor Leann. I ended taking my car back without the emblem being installed as we were about 4 weeks into my estimated 4-5 days of repair. I was told at the time they would call me when the emblem came in and that I could stop by and they could quickly pop it in. I was also told when I paid for the deductible and took the car back that all repairs were guaranteed by Gerber just call back with anything that came up. A couple days later my new headlight (that was ordered 4 times I think?) started getting cloudy with condensation and then started just holding water in it. I called Leann to get it taken care of and get updated on the emblem. They said they would have to order the headlight again AND the emblem ( the one they said hadn't come in yet a week prior.) I agreed and had to continue to call again and again to even be told the parts came in. Again, ZERO communication from Leann. I went back in and got the headlight replaced and a couple weeks later the head light started filling with water again. Left a few messages for Leann, again never heard back from her until I called and got her on the phone only to be told Volkswagen wouldn't accept the headlight that they sent back so Gerber had to eat the cost and she didn't think they'd be able to do anything about it. She told me she was sending me over to Nate the general manager and that he would call me back that day. I understand she can't control Nate's calendar but that was 2 weeks ago. I've now called and left messages for Nate to call me back and there's always an excuse or a meeting or problem or blah blah blah as to why he's too busy to call me. I do not care if they have to eat the cost of 500 headlights to get me one that doesn't leak it needs to be fixed. The communication from them is worse than pulling our your own teeth. It's a complete joke and unprofessional. Why can't I just get somebody from this enormous company to honor the guarantee??
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February 2024 by P sanders
Could not be happier with the repairs they made on our 2023 Chevy truck. Very talented body man and painter. They keep in touch every step of the way. They go above and beyond. Highly recommend this shop
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February 2024 by Richard Lukowicz
Awesome job
