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March 2024 by Emily Santiago
The service here was amazing. Everyone I spoke to was very nice and the service exceeded my expectations. If I ever need help again I will go back to them!
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March 2024 by Judy Docanto
I recently had the pleasure of visiting Gerber Collision for repairs to my vehicle after an accident, and I must say, the experience exceeded all my expectations. From the moment I walked in, I was greeted with warmth and professionalism by the staff. They took the time to listen to my concerns and explain the repair process in detail.Throughout the repair process, I was kept informed of the progress, and any unexpected issues were promptly addressed. The Gerber team went above and beyond to ensure my vehicle was repaired to the highest standard and returned in a timely manner. Overall, I cannot recommend Gerber Collision highly enough.
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March 2024 by Ruth Zayas
Thoroughly impressed with the excellent customer service. I will highly recommend your services.
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March 2024 by Kelsey Snyder
I have nothing but great things to say about this collision shop. 5 stars from start to finish. They were able to get my car into the shop super fast, everyone was very friendly and the work performed was top notch. Great work all around.
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March 2024 by Amy Humphrey
Wonderful experience! The staff was friendly & communicated updates timely.
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March 2024 by Ryan Schlottman
This place is killing me slowly. I had a repair done back in November on the front end of my 2016 Jetta. That in itself was a nightmare for communication with my advisor Leann. I ended taking my car back without the emblem being installed as we were about 4 weeks into my estimated 4-5 days of repair. I was told at the time they would call me when the emblem came in and that I could stop by and they could quickly pop it in. I was also told when I paid for the deductible and took the car back that all repairs were guaranteed by Gerber just call back with anything that came up. A couple days later my new headlight (that was ordered 4 times I think?) started getting cloudy with condensation and then started just holding water in it. I called Leann to get it taken care of and get updated on the emblem. They said they would have to order the headlight again AND the emblem ( the one they said hadn't come in yet a week prior.) I agreed and had to continue to call again and again to even be told the parts came in. Again, ZERO communication from Leann. I went back in and got the headlight replaced and a couple weeks later the head light started filling with water again. Left a few messages for Leann, again never heard back from her until I called and got her on the phone only to be told Volkswagen wouldn't accept the headlight that they sent back so Gerber had to eat the cost and she didn't think they'd be able to do anything about it. She told me she was sending me over to Nate the general manager and that he would call me back that day. I understand she can't control Nate's calendar but that was 2 weeks ago. I've now called and left messages for Nate to call me back and there's always an excuse or a meeting or problem or blah blah blah as to why he's too busy to call me. I do not care if they have to eat the cost of 500 headlights to get me one that doesn't leak it needs to be fixed. The communication from them is worse than pulling our your own teeth. It's a complete joke and unprofessional. Why can't I just get somebody from this enormous company to honor the guarantee??
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February 2024 by P sanders
Could not be happier with the repairs they made on our 2023 Chevy truck. Very talented body man and painter. They keep in touch every step of the way. They go above and beyond. Highly recommend this shop
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February 2024 by Richard Lukowicz
Awesome job
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January 2024 by Sherry McLemore
Thank you for your sincerity, kindness and professionalism.Matthew was very informative and comforting. The young lady at the front desk was very sweet to take the time to listen to me.Highly recommend.
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January 2024 by Jackie Fenske
Very professional and kept me updated all the way through the process
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December 2023 by Wally Bell
I had my truck repaired at Gerber, the people were vary professional, they did a wonderful job on my vehicle, I would recommend, a great company
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October 2023 by Bella B
I recently had my car worked on a Gerber and they did an excellent job. Aside from that the customer service that I received was absolutely phenomenal. Debbie’s customer service was outstanding. She was in constant contact, giving me updates as to what was going on with my car and when it would be completed. Their service desk staff answering the phone is very helpful as well. I cannot say enough about this please if you are looking for an excellent Collision Please, I would definitely go here. Their turnaround time is the fastest around and the pricing as amazing as well.
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September 2023 by Janice Miller
Matt was the most compassionate person to meet when you have this kind of issue. He kept in touch to let me know what was going on and never was rushed explaining and listening to any questions I had. He is very much an asset to Gerber
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September 2023 by Alan Hill
Start to finish this place was a first class auto body shop! Constant updates and great service! Car came back better than it went in after being run off the road... 5 starts not enough!! Highly recommend!!
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June 2023 by Jonathan Hipolite
The customer service here was excellent!Johanna took me to my car and explained the damage, and what parts needed to be replaced, and answered any questions I had. She then kept me informed throughout the repair process as to the progress of the repairs. She then explained after the repair how to care for the paint till it cured.She was very nice and professional and answered any questions I had after the repair. Her customer service was exceptional!The front desk employees were cordial and took care of things quickly and efficiently. Kudos to them as well.The repairs to my car were completed in a very reasonable amount of time, and the quality of the repairs was excellent.Over all I was very pleased with my experience at Gerber Collision, and with Geico's handling of the claim of the damage caused by their insured. I will definitely use them in the future for my collision repair needs.
