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April 2024 by Debby Norris
We had the Most Delicious Cookie Cake purchased for our 50th Wedding Anniversary from the Fort Myers- Edison Mall Great American Cookie Company! Highly recommend the Fort Myer Store! Clean Store and Friendly and Courteous Staff.
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April 2024 by Kathy Wirth
Received 1 as a birthday cookie.Worst ever.Very disappointed
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February 2024 by Ashley Polk
I am a repeat customer to this bakery, but this last time going, it has been taken under new ownership, and all I can say is WOW! Absolutely amazing staff! They have renovated the entire shop and treat this business with pride!I came to these lovely bakers with a vision, a massive, intricate vision, and man...did they deliver! I was so impressed, as was everyone that attended our sons' birthday party! We gave them a shotty drawing of what we wanted, and they turned it into a masterpiece! Months later, people still comment about how amazing our cookie cake was for our boys! I absolutely will use this bakery again!-Crazy Ashley!
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December 2023 by Tara Kiely
I drive 45 mins each way to get my favorite cookies. This place never disappoints! The best cookies!!Kid-friendliness: It's in the Edison mall so there's lots of little things kids can do while you eat your cookies!
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August 2023 by Kelly Young
Under new ownership. Staff was very friendly and responsive to my questions about food allergies. The cookies were fresh and soft. We ordered a double fudge, a peanut butter, and a strawberry crinkle cookie. We’ll be back!
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August 2022 by Jack Paradise
I order a cookie cake from them once a year for my wife's birthday and they screw it up each time. If it's ready for pickup at 1:00pm, you'll have to sit and wait until 2:00pm. Every. Year.
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July 2022 by Samantha K.
Spent over $60 on this cookie cake that looks like a 5 year old did it. The staff was friendly, but they need to hire someone who knows how to actually design the cookie cakes.
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June 2022 by Mr Carrot
When I go the the Mall, THIS is where I always go. The Double Doozey is amazing aswell as their drinks.
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March 2022 by Jackie Burke
If I could give a zero I would. ORDER AT YOUR OWN RISK. I ordered my son’s 11th birthday cookie on 3/1/22. It was set for pickup on 3/8/22 at 11:15am. When I showed up today 3/8/22 at 11:15am, nobody was there (see pic). I called the number listed, no answer and no voicemail. Then I looked for a sign (thinking maybe the clerk took a quick break), no sign. I then walked to Books a Million and asked if they knew what was going on, they’d didn’t and directed me to security. I asked the security guard and he proceeded to call the mall manager. The mall manager got in contact with Great American Cookies and said “they’ll be there by 1:15pm.” What?I received a call from a hard to understand man at 1:20pm saying the cookie cake was ready. No apology or explanation just it’s ready, very rude. DO NOT RECOMMEND.
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February 2022 by Julie Miller
I believe this is the only business in the entire mall that does not accept contactless payments (Google Pay.) Dillard's just began accepting it a few months ago. You guys really can't afford to get a new payment terminal so that your customers can pay more easily? I guarantee you're losing sales because of this inconvenience.
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January 2022 by Tami Boykin
Standing in line got ignored by the man working the counter , he then helped two people that walked up after my daughter and I and didn’t even apologize for ignoring us and continued to help the other people. Usually buy cookies when I am at the mall but I will not be buying them anymore. It’s too bad because the family has enjoyed them.
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January 2022 by Alex Artola
I called to try to place an order, and they didn't answer my question and hung up the call. I just wanted to place an order for a gift. customer service was terrible
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January 2022 by Abel Ortiz
Great soft cookies. Highly recommend
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November 2021 by Tristan Harvey
Worst place to work at they will not pay you on time
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August 2021 by Linda Liu
My daughter likes the cookies so much, also the cookie cake. The stuff works there are very kindly too!