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August 2025 by Raymond Selvidio
Great car great price awesome team member from Chicago. South Ft Myers crew awesome
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August 2025 by Christopher
I placed a reservation for a compact car, which they did not have. Mr. Garza, the manager apologized and upgraded me for free. The car was ready, clean and exceeded my transportation need. I will be back as a repeat customer.
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August 2025 by D B
HORRIBLE experience
The MANAGER HERE IS Absolutely AWFUL THEY ARE STILL CHARGING A CARD FOR A VEHICLE I HAD FOR 7 HOURS
HAVING CREDIT CARD COMPANY HANDLE
No hurry who cares if u have something to SHE WAS SO loud and Soo slow Was there one hour when the dealership already had the reservation
It STUNK they had some cheap candle burning just nasty
Go anywhere else
MANY OTHER PLACES TO RENT OR JUST UBER!!
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August 2025 by E FORIS
This had to be the worst rental experience of my life... Getting the car was not an issue. The 2nd day of having the car i realized the a/c was having some issues. I called Hertz and requested a replacement vehicle. They said due to low inventory they would attempt but couldnt promise. Never heard back. Saturday 8/2/25 the vehicles electrical screen failed. This screen controls the dash a/c, radio functions , cameras, and a multitude of other options. That being said the temperature in the car for me, my wife and kids to travel was 120 at the time. I called Roadside service and they said no problem we will send a tow truck go to RSW and get a replacement car. I scheduled to get the car the next day. The tow truck arrived at my house to retrieve the vehicle at 2am... I said to the driver you must be kidding me. He shrugged his shoulders like not my problem. I gave him the keys and went back to bed. I got the Lyft ride to the airport in which Hertz set up. I get to the airport and get nothing but a run around. I called Hertz several times during all of this to confirm they would have a car for me and there would be no issues. While waiting for the RSW location manager I called Roadside again telling them the airport says they cannot help me due to the location I rented the original car at. The roadside consultant requested to speak to the manager so I handed him my phone. They speak briefly and I am given my phone back saying yep hes rite he cannot help you. They basically left me stranded at this point. They offered to rent me another car. I laughed. Why would I agree to accept another car on my dime at this point. They sent another Lyft to bring me home. Thank God my wife moved her schedule around so I can take her car to work. To add insult to injury my card has been charged 2 times since not even having the vehicle in my possession. I have requested management to call me, I have called customer service asking for assistance. I have not received any communication in response. I have exhausted at least 4 hours in this. The dealership that sent me to Hertz couldnt understand why I went through this but they were definitely made aware. This is why the review is being posted to warn that if you rent a vehicle from this location to not expect any help on the weekend. I am hoping I will get someone to contact me regarding this in an attempt to rite all the wrongs that happened here!!
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July 2025 by Scott Dayringer
Very rude, we had a faulty Hertz vehicle, and they didn't care, They kept telling me that they didn't want to be liable. It was a joke as my safety was the concern over their laziness. They tried to say that we simply couldn't swap vehicles with them, The checks engine light came on, and the van had no power. They simply couldn't be bothered to help until the corporate office forced them to.
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June 2025 by Ann Hildreth
Don’t rent from this location. They are out of cars and unapologetic. The manager Amy is cranky and stressed and not nice to customers. Go to any other hertz location or a different company.
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May 2025 by Olivia Diaz
customer service is not great, not very kind and have an idc attitude. First time Ive ever been to Hertz. Better experience at enterprise and Alamo everytime. Only went to them because BMW told me that they didnt have any loaners and that they use them for car rentals on occasion. Glad I didnt end up going with them and lucked out being able to get in a loaner elsewhere. I was having a bad day and there responses werent helping. They could use some customer service lessons. one of the employees was ok. The other two seemed to not really care, slouching etc. seemed to just want to rush out before 5.
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April 2025 by bpinterpreterandtranslation
Bad costumer service
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March 2025 by Bill Geddes
Didn't go there
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March 2025 by Dan
RENTERS BEWARE! I rented a car on Tuesday Feb. 25 at approx. 4pm and told Frank, the Hertz agent that we will return it on Saturday March 1st. Frank told us that the Hertz office is only open until 12 noon and we informed Frank that we needed the car until about 4pm Saturday. He then informed Amy, the Branch Manager, that we wanted to return the car after 12 noon on Saturday at which point she said no problem, just drop the keys in the after hours box. We were then handed a written quote in the amount of $254 and returned the car on Saturday afternoon as promised. My credit card was subsequently charged for $394!! Upon calling Frank to discuss the excess charge, he informed me that Amy must have decided to charge me an extra 2 days because the car was not returned by 12 noon on Saturday. We reminded Frank that HE told us at the time of pickup, that returning the car after 12 noon would be no problem. He then said that he would discuss the issue with Amy and call me back the next day. So far, SIX DAYS LATER, NO PHONE CALL. Terrible experience and now looking into my available options.
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February 2025 by Rod Scott
Last week, 1 ½ hours before my reservation (that I made 2 months ago), Hertz called and said that they didn’t have any vehicles and it was doubtful that they would get any in. This was followed by dead silence, no apologies, suggestions or possible recourse. I requested that they get one transferred in and call me when it arrived.
At my appointment time I still went to the S. Tamiami Trail facility to see if there were vehicles there.
To my surprise, I had to wait behind two other customers who WERE renting cars. The gentleman behind the desk asked for my ID and credit card. He checked the computer, then left to find the manager/owner, Amy. They asked if I had received a phone call earlier saying that they had no cars and they would call me IF one came in. I said that you are renting cars left and right. At that point Amy said that there was a rental car shortage in all of Southwest Florida that these rentals were for the dealerships for customers having their cars serviced. She said that they have a contract with the dealerships. I stated that I had a contract, to which she proclaimed that the dealerships were first priority. I left but returned about 40 minutes later. Again, I had to wait in line behind other customers securing vehicles. When it came my turn, Amy was on the computer ignoring me, then answered a phone call responding, “do you want the Suburban”.
They were still holding back available vehicles to from Hertz consumer reservations and offering them to dealerships. Hertz broke my contract as well as any trust in the future. If you must rent from Hertz, possibly the airport location may be different.
They did have an electric vehicle without a full charge. I was forced to sign an agreement to bring it back with a full charge or pay to recharge, otherwise Amy refused to rent the vehicle.
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December 2024 by Brianne Waszmer
UNPROFESSIONAL. This has been some of the worst customer service I have experienced in years.
12/30/24
Approximate time wasted: 9:25 am - 11:10 am.
1. I waited an hour and a half to be picked up. (Auto insurance claim that I have been dealing with for two (2) months, that wasn't my fault. This is the second time I needed a rental because my car wasn't fix right the first time.)
2. I asked a group of people if they were waiting and they stated that they have been waiting for a while. I responded that I also waited a while to be picked up. Polite conversation, only discussing fact's.
3. Another person walks in to pick up a car and the gentleman behind the desk responds that she will have to wait, as there are other people waiting and and comparing complaints.
4. I'm a little perplexed by his comment, but I continue to chat with the other group of people.
5. I continue to sit and wait. I continue to listen to the horrible customer service, the tone of his voice, the rudeness and his incompetence.
6. Finally after listening to this man's unprofessional demeanor towards everyone else, it's my turn.
7. I'm greeted with that same unwillingness to help tone, only to find out, that I do not have a reservation. (The insurance company was supposed to make the reservation.)
8. I say a swear word and he tells me, that I can't curse in there. There is no policy stating so and it's called freedom of speech. I was not cursing at him. I was upset that I had wasted all this time and that I had to listen and deal with such rudeness in the meantime.
9. He then continues to hold back my driver's license away from me, instead of handing it back to me, as if he wasn't going to give it back to me. (I felt a bit uncomfortable at that moment.) I had to reach my hand out and ask for him to give me my driver's license back so I could leave.
As a customer service representative, act professional and don't make snide comments about people in your lobby. You have no idea what someone has gone through before they walked through those doors. You made a already bad situation worse. I'm so glad I ended up getting a rental from Enterprise, with much better and friendlier service, so I don't have to return a car to that place and deal with them ever again.
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December 2024 by Kristy Kestner
Very nice and cheerful 😊 everyone was pleasant and had a smile on their faces! And I loved tge Christmas Decorations 🎄 ❤️
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December 2024 by Cheryl Yost
Twice we have booked online with this company only to pay for an Uber to get here and they don’t have our car!
Happened once at enterprise but they had another car brought in from a different location.
Bad business, if they can not keep up with online orders they should do away with the option
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November 2024 by Jim Burns
Needed a rental after a car breakdown. Friendly staff, however I experienced great inconvenience due to Hertz' policy regarding using a debit card for an on-the-spot rental.
