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March 2024 by Roberta Castro
Really rude people, never been treated like that in my life. Made me want to cry and leave the place. Really bad customer support and service.
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March 2024 by Jake Jefferson
very rude and nasty, put me on speaker and thought I couldn't hear what was said called me a stupid veteran , I didn't even wanna use hertz I was sent here because of a repair on my car. Stay Away!!!
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March 2024 by James K
Vesna is great and took excellent care of me. I highly recommend this location over the other rental options in the immediate area.
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February 2024 by Patty Perkinson
Everyone was so nice.
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December 2023 by Bob C
I rented online a month or two ago believing this location was "on site" at the Fort Myers airport. Upon learning otherwise, I took a cab from the airport and picked up my car as the error was mine vs. Hertz. The staff was courteous, helpful and friendly. They took pictures of some existing damage and shared them with me in case there was any push-back upon my return. They also helped me contact customer service to arrange my drop off directly at the airport site. Kudo's to them for helping a total stranger!!
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October 2023 by Sam Battin
I've rented from this Hertz location several times over the past few years. Every time I've visited, the employees have been helpful, and the cars I requested online have been available, as well as clean and ready to go. I've never been delayed here, the people here get you on the road very quickly. Thanks!
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August 2023 by Olivia McCullough
Car rental was smooth until we returned car. There was a sun pass sign on the front windshield, so we went through 2 rolls thinking it was paid for. We return the car and that’s when we were asked about the tolls and told we would be billed at a later date. This was never discussed previously. We explained that and the company said they do not cover tolls. They swore up and down there was a brochure explaining this in the car, of course there was no brochure. This place is a scam to add on additional fees. Do not rent from here. Very rude customer service saying we looked tired upon car return.
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August 2023 by Dwayne Stephens
Amy was amazing how she was able to reserve my rental. The manager Rob was exceptional at pick-up. I would definitely use this location again!
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June 2023 by Xavi
Chad was a great help in getting a rental I didn't enjoy switched out for a different car. 5 stars to him for helping me out.
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May 2023 by stamfordbridge1506
Reserved a car at 10 am it’s now 10:52 and they still don’t have my car. I prepaid 3 days early and arrived 20 minutes early to make sure I had my car on time. Asked for a manager and they wouldn’t send one out to explain why they couldn’t honor my reservation. This place is a joke. Do not do business with them.
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May 2023 by Ryan Natale
What kind of car rental company takes reservations, then tells their customers “sorry we dont have any cars”. This location is a joke, especially the “manager”. Psa, never rent a car from this location! We waited over an hour just to hear them not only tell us that they didnt have ANY cars, but also tell other customers the same. Then when I confronted the manager about getting us some type of car, he offered us one of the problematic electric cars, and tried to tell me that was an A class, similar to what we reserved. Its not though… we reserved A class, those electric cars are C class and theyre not what we wanted. He had an SUV available but told us it would be a lot more money and he wont honor it. It’s no wonder why hertz is a failing rental company. It all starts with careless managers. This location could offer me a free rental and I still wouldnt trust them. Thanks for ruining the first day of my vacation
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April 2023 by N Cz
They took care of me an process of checking in and out was simple. Tip: become a gold reward member so you can add a driver for free
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March 2023 by Marsha Lepola
We were treated very well but several people came in while we were there. A gentleman came in with a reservation and they didn't have the car he reserved. He left with no car and had to be across the state by the next day and we thought that was bad business.
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February 2023 by Gina Travis
This is the absolute worst place to rent a car and the worst experience ever!! We had a reservation and we walked in and 3 people were ahead of us and only 1 person working. I could not believe it. The guy behind the counter is extremely slow. The next customer walked up and thank God I heard the guy tell him "we only have 1 car available right now and it's an electric car!! What?!? Thank God I spoke up! My husband and I could have waited there at least an hour to find out they have no cars available. The most unprofessional experience ever! I walked out and called 3 other Hertz and no cars available. I will never ever rent a car from this company. My father recommended going to Fox rental and it was the easiest, best experience ever!!! The price was great, so professional and many people working. The process was seamless and fast! That's how a successful business is ran!
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February 2023 by Alex J Walker
Quite literally the worst customer experience that I’ve ever had. Booked a vehicle 10 days in advance only to be told when we turned up that they didn’t have that class and we were down graded 2 levels of vehicle, The manager said that RSW airport had the same class of vehicle but they wouldn’t allow us to drive there and swap them as their stock isn’t linked. I phoned corporate up and explained how I was unhappy and after 35 minutes on the phone and no resolution offered I asked to speak to a supervisor, I was put back on hold and then they put the phone down on me. Obviously more than annoyed at this point I chose to drive over to RSW Airport myself and managed to chat to someone with a sensible outlook and they got their manager and managed to exchange to a better vehicle and will exchange to the same level vehicle in a couple of days. I have missed a whole day of work and still haven’t got the vehicle I booked I already had another booking in a month for a longer time period this will now be cancelled.
