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March 2024 by Pardess Mitchell
The whole rental process was easy. I initially rented from Budget. When I got to the rental car area, the line for Budget was extremely long. I waited for about 5 minutes with no movement. While in line, I canceled my Budget reservation, made a Hertz reservation, walked out of line, straight to the Gold member section in the parking lot and picked up my car. I will now only rent from Hertz.
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March 2024 by Sherry Middleton
Great place to rent a car!
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February 2024 by Freddy Torres
Agent had good customer service.
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February 2024 by Thomas Spinelli
Staff was awesome! It looks like they have quite a bit of nonsense to deal with, unreasonable customers, out of date equipment, and all the day to day difficulties that come with working for a big cooperation. Dispite all of that, they were able to handle my requests professionally. The only thing that really slowed the process down was out of date payment equipment, to whoever it may concern, please get these guys a proper credit card processing machine in the store!
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November 2023 by Paola Perez
The car was clean inside, the customer service was faster and professional.
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November 2023 by Olaya Gómez
We went on the agreed day to return the car and the office was closed. It was Saturday morning. We parked the car and left the keys in the drop-in box. Today we have been charged a surcharge for late delivery.
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October 2023 by yulieth algarin
The car was clean inside, the customer service was faster and professional.
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September 2023 by Hill Food Stores
Worst staff of any hertz location, inreserved a full size suv pathfinder or similar these scammers tried to give me a old beat up Honda pilot that belonged at rent a wreck While they leave the Pathfinder in the parking lot, so they can try to upsell it to someone else.
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August 2023 by Jo Lord
Extremely good quality service. An ahole customer came in and they diffused the situation completely professionally. Great guys. Thanks!
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August 2023 by Manuel Giraldo
Worst Rental car place. DO NOT RENT HERE. They took $300 of my money for a rental car that we used one night, and returned. After we asked at pick up if we could return it earlier and the said: yes you will get the credit. We learned our lesson to don’t trust this company:-(
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May 2023 by Susan Cosby
Very easily accessible location and you can leave your car in the nice big parking lot. If you need a job they need help!
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May 2023 by Ryan Natale
Rob the manager is awesome! The other nearby hertz location failed us but Rob took care of us and made it right!!
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April 2023 by Jennifer S.
This is the second time having a poor experience with this rental place. I rarely ever complain (only my second ever yelp review) but the customer service here is awful. The cars are fine and the price is fair but due to the horrible customer service I will never rent here again.The manager Jamie Simpson was absolutely the rudest person I have ever met. Condescending and demeaning. I had a rental car reserved and already paid for my mother who feels comfortable only driving a smaller car. We got there about 2 hrs late (horrible traffic over Easter weekend and add 3 kids on a 12 hr drive) and Jamie Simpson proceeded to shame me about being late and that they already gave away all the small cars so I would have to upgrade and pay more. There was no - sorry this happened or any remote sign of human response. She proceeded to continue being rude during the whole interaction and since there was no other options I was forced to pay the upgrade. I had already paid for the car and no cancellation policy. Also once again they gave away the car that I had reserved and already paid for - isn't that the company's fault????I honestly did not care a whole lot about the upgrade other than my mom having to drive a bigger car when it's just her for the week. What was the worst is how awful and demeaning the customer service was. I feel very strongly that this management needs to change their customer service - I will not rent here again.J
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February 2023 by Alejandro Palomo Gonzalez
This particular location should not even get a star, service is the most horrible thing about it. They really need to train this ignorant people if they want to be successful in customer service interactions, really should get the "no people skills awward" seriously not even fit to work at the fair.......
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February 2023 by Yeyvelin Palomo
Car was dirty ..customer service was horrible ..We will not be returning to this location…if I could give a cero star I would…their service was the worst I have received in years..
