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December 2023 by Todd B
I go here to get my water tested and buy pool chemicals. The staff is always helpful and they help me do a good job of keeping my pool nice.
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December 2023 by Bob Shimko
Friendly staff, very helpful.Thank you.
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March 2023 by Customer Relation
They sold me $1700.00 pump & Filter and charged $486. to install and then when tech broke the ball valve and noted it on receipt that it needed replaced the rude employee who wouldn't provide his name hung up on me twice when I asked after he told me it's past 30 days and no covered. When I went to the store he refused to provide his name when asked and said to leave or calling the police. This is customer service for spending over $2100. at their business and they refuse to replace a 1 1/2 inch ID ball valve that the tech noted as broken during his install.
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February 2023 by Salt Pepper
BY FAR the best customer service I’ve ever experienced at a pool store. The young man there. Alex, had at least 5 pool pumps he was working on, he was filling up some chlorine jugs, and I overheard him help an elderly couple get exactly what they need when they clearly knew very little about their pool issue. 10/10 service at this location!!
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September 2022 by Danielle Hayes
I showed up a few minutes past closing time and Joseph was very kind and opened the doors to help me. He had great customer service and stayed past closing to do a water test. Very helpful company and I would highly recommend to anyone in the area!
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August 2022 by Matthew abernathy
10/10 rating. Alex is a honest humble and helpful young man, he can answer most questions you have and give you the answer that your hopefully looking for.
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July 2022 by Bella
Alex and Joe provided excellent service! Quick, caring, and honest. What a team! Give them a raise or two.
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August 2021 by Joel Calabrese
Bill and the staff are awesome. I bought a pump at the Cape Coral Pkwy store on Saturday. Tore out my fried pump to replace it, but could not break the impeller off. The CC store mgr told me Bill could fix and he did. Little trip down to the San Carlos store was well worth it. Hats off to a top flight crew. Thanks so much.
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July 2020 by Linda Simmons
Nice place
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June 2020 by Kim F.
Just moved to Fort Myers area. Had pool issues from the get go. There's a dozed pool companies within 5 miles and no idea who to call. I stopped in Leslie's simply because it's closest to my house. Nice lady on the floor took my info and got me scheduled for a tech to come by. The pool tech was obviously real familiar with my equipment, took care of 3 leaks in short order, corrected the filter issue and educated me on what was going on, age of gear and what to expect to replace. Never once tried to sell me anything. Passed on his experience on what to repair and what to replace. Could not have asked for a better experience. I hate being ripped off, love getting great service and that's what I got. My gear is old, I know replacement is in my future. He gave me a detailed estimate for each component so I could replace items as I can afford them. Five stars to this company.
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November 2019 by gee gonzlz
Erica Kraus & Nicki Rennie went above & beyond to assist me in finding the right pool pump for me. First Erica called every place in florida to find me the pump, even though it was almost time to close. She then left a message for Nicki to follow through next day, and she did. I'm very happy with the customer service, they did everything they could to save me money and they succeeded. Although there is a pinch-a-penny near my home, I rather drive to next town over to Leslie's for my pool needs. Thanks for your help! Much appreciated!
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November 2019 by Randy Reihmann
Avoid this place for repairs. After 3 weeks of waiting for a replacement pump part I was given a part that didn’t fit my pump and told “they discontinued” the part you need.
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June 2019 by Eliot P.
I am a big fan of this store. I have a salt water pool that I manage myself. I use Leslie's water analysis as a double check to my at home analysis. I also how they enter a history of all my testing that I can access at home, including any tests I enter from home using my app. Every team member has, at some point or another, given me good advice on how to treat and manage my pool. Nikki is especially knowledgeable. The Leslie Rewards program is a good deal, make sure every purchase is registered to your account. I have to buy salt, chemicals, etc. anyway, so the purchases add up pretty quickly to the $5 coupon. Also, I purchase salt on Double Punch Wednesdays to get free salt faster.
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April 2019 by Robert Hinds
Very helpful sales people.
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August 2018 by Licorice
I don't care for this place anymore.. I will take all my business to Pinch A Penny.. once you've voice a concern.. it seems they turn on you... There's also a big turnover of workers here..