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April 2024 by José Nicolás Galicia Pérez
I received kind and cordial treatment. Angelica explained all the details about my options and clarified all my doubts. He got me a good deal which I didn't hesitate to take advantage of.
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April 2024 by Richard Durand
Derrius is an excellent salesperson. Answers questions and does not upsell. Very impressive individual.
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April 2024 by Loris Guerrero
Best customer service ever!!!! and that’s hard to find nowadays Angie helped us find the right mattresses for me and my husband.
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April 2024 by George Torres
Excellent customer service
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April 2024 by Debbie Howell
Nice store to shop for a mattress. Good selection with a wide range of prices. Helpful, nice staff.
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April 2024 by hcox7125
We are now on our 2nd mattress from mattress firm. The first one after a year looked like an upside down taco. Filed a claim with mattress firm and we got a replacement in 2020 and now the mattress is doing the same thing. And now to make a claim they expect you to take pictures of the mattress and there should be no stains, and then expect you to move the mattress off the bed and take a picture of the box springs which if they looked under our acct we bought new box springs. The mattress is not easy to move and weighs a lot. I guess I’ll have to break my back and risk my shunt dislodging because I’m not supposed to lift anything over 10lbs due to my medical condition and risking my shunt dislodging.Having to replace another mattress in 4 years is a little ridiculous but we paid good money for the 1st mattress and having it replaced with another mattress and now having issues with that mattress so I guess I’ll be filing a claim. Honestly it’s ridiculous when you can see on the mattress there’s definitely a problem.
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March 2024 by Giovana Pessatto
My husband Franco Farina and I are very satisfied with the exemplary service provided by Manager Derrius.
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March 2024 by Carlos Marrero
Staff was very knowledgeable and professional. They are very friendly and extremely helpful.
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March 2024 by Elizabeth Zinszer
Darrius the gentleman who helped us today was very helpful about what I was looking for . Explained everything in detail and took the time to answer all my questions. Will definitely keep this Mattress Firm in mind for all our bedding needs.
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March 2024 by Ms Sharee29
The store was super clean, my husband and I were greeted with a friendly smile by Darrius Jackson. He was genuinely helpful knowledgeable and accommodating. He went out of his way to make sure that our mattress set along with other accessories would be delivered before we left for vacation. He even recognized us by name when we revisited the store a week later. Excellent customer service, my husband and I highly recommend this store (Fort Myers Fl Forum) along with this particular salesman.
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March 2024 by Ariel
After a frustrating experience with another mattress store that repeatedly pushed back the delivery date we walked into Mattress Firm feeling a bit defeated. But that's where Derrius came in and completely turned our experience around.Not only did he help us find the same Tempurpedic mattress at an outlet price, he also ensured it will be delivered by tomorrow.Derrius was incredibly knowledgeable and friendly throughout the entire process, making us feel confident and comfortable with our purchase.We can't recommend Mattress Firm and Derrius enough! If you're in the market for a new mattress, look no further. Five stars all the way! ?
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March 2024 by Jeff Luther
Googled “best mattress” store near me and Mattress Firm came up as the recommendation. The recommendation definitely was true. Jeannette was our Sleep Expert and helped us pick out a “Perfect Sleeper” mattress. Jeannette was knowledgeable and friendly. She save us money by finding a sale price for us. Great experience!
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March 2024 by glenda schultz
I have been looking at mattresses at a few locations. Today I went to Mattress Firm & was greeted and shown a variety in med.firm to firm. I wasn't sure until Derrius explained the difference between them. All while listening and patient during my search for the best for me, Darrius was entering on his tablet then showed me what was recommended for my back,hip issues. I feel very certain that with his help I've made the right decision & cannot wait for my delivery. Thank-you Derrius
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March 2024 by Saundra Saldana
We had a wonderful experience purchasing with Mattress Firm. Derrius was informative, helpful, and never pushy. I wouldn’t purchase anywhere else.
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March 2024 by Rabiah Gaskin
I love my new mattress
