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March 2024 by Scott McPherson
Thank you Penske Truck Rental I called and reserved the truck I needed with only 2 days advance notice "unheard of" for a Saturday LOL what a joke and it needed to have a hydro lift, I don't want much do I lol! Most truck Rental agents would've just hung up the phone on me, but not Penske they just said no problem sir and see you Saturday.
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January 2024 by Vernon Gross
Awesome
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October 2023 by Richard Abrams
Great guys and service
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September 2023 by sara hoopes
I have never experienced such horrible customer service. From someone that is very patient and never complains, I have nothing good to say about this specific location. First, we ordered a truck and car carrier to tow our vehicle. After receiving the truck, it had leaked transmission fluid all over my (just pressure washed) driveway. I get it things happen, and I wouldn’t have minded, but because we had to be back to our location we missed out on 2 days, following, they returned the truck and car carrier. The car carrier had torn tire straps that were unable to be used. After having to then spend more money to drive the vehicle home and pay for the gas of an extra vehicle, we were told they kindly extended the return date of the truck. Now, to later find out, after receiving a call from the return location, it wasn’t extended and was due the day of the call. I called Penske explaining we had confirmation from them to have extended. The guy was extremely rude, told me there was nothing he could do and it was due that day. Just do yourself the favor and rent from anywhere else.
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June 2023 by Jack Storm
Great service and they Respect Veterans , I highly recommend these Guys
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June 2023 by Ed Morin
I had reservation to rent a truck, they told me the truck was at the yard and I could come and pick it up. So I drive 30 minutes, that's when they tell me the truck is still in Tampa and has to be given to a company that has a lease agreement. They obviously do not know what the hell is going on in that office.I should get reimbursed for my time and fuel and my workers time who I had drop me there.
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June 2023 by Minouche Joseph
Needed to move and the only one that came through. Awesome group and company. ?
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May 2023 by Patrick Dester
Despite being the only one working on a busy Saturday morning, Nick was very professional, polite, and efficient. I was in and out pretty quickly. Penske came through for me when another vendor told me the night before my move they didn't have a truck for me. This was a last minute purchase, and it worked out perfectly.
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March 2023 by Keegan Power
I rented a 16 ft truck and car trailer, and everything went smoothly. Staff were friendly and let me leave the trailer to pick up after loading the truck. They also helped connect trailer when I came to get it. I would definitely use them again.
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October 2022 by Nana M Wolfson
Awesome service. Jen (I hope it’s right name) helped us and she is so great! So glad we choose this location. Great truck too.
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October 2022 by Giselli Declet
Went today for a truck I reserved. Jennifer didn't seem too happy to do her job..she responded in a snippy manner and was sighing and rolling her eyes. When I dropped off I was waiting for a receipt because I didn't want to be charged for extra miles and things I did not ask for. She sighed at me because I didn't leave when she told me that "I can just go". No I want to see what I'm paying for. Then was looking me up and down as I was talking to my boyfriend. If you don't like your job, get a new one Jennifer.
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August 2022 by David Dozd
Didn't have the cargo van requested, so I was upgraded to a 12' Box truck. The truck was ready and waiting, with low mileage. Ran very smoothly during the long haul duration - one way being performed. However, customer service is what gains the rating. She was clear. concise, and offered direction with the rental from the start. In addition, the process was expedient with no delays to our trip.
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September 2021 by Greg Sanchez
Great customer service but after only using the cargo van I rented for 1 day instead of 3, they ended up charging me as I used it for 3! ?????????
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August 2021 by Julian “Jot23” Szymanski
Best experience with truck rentals ever. Open to get your business, discounts, you select your location not they. Nice trucks. Very cooperative.
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August 2021 by Deb Hollaway
16 ft truck handled well from CT to FL move. Transaction was smooth, was able to do early drop off on the end of the trip. The AAA discount can't be beat. I had originally booked a truck at their competitor, very happy I switched.