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March 2024 by Brita R.
I went to this Petco location in hopes of finding a dog tag to engrave for my dog who's tag needs replaced. The lady at the front counter checking people out, told me that I needed to have the tag container open when I inserted it into the machine. I did this, which ended up completely breaking the dog tag machine. Another woman approached (who seemed to be the manager) and she proceeded to scold the employee who told me the incorrect process thus resulting in the machine breaking. The whole situation was a little off-putting. However, the "manager" woman immediately got me a refund on my dog tag without making me wait any further, which was a nice gesture. Overall, average experience.
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October 2023 by Thomas S.
After spending over $250 on pet food and supplies. I was asked to purchase a bag to carry my purchases in. Ok I get if they are trying to eliminate plastic but every single item I purchased has plastics in the packaging. The fish container the Beta was in has enough plastic to make a dozen bags the as well as the plastic wrap around the dog toys and the lust goes on. If you want to convert to all reusable containers and biodegradable packaging I can respect that but the look at me I've saved to world by stopping plastic bag use is just plain wrong. They don't donate or use the purchase of the bags for anything other than their profit margin.
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July 2023 by Jenny P.
Pet con is just as bad as pet shart. They both have way overpriced items and when there is ever a bogo, they take the lowest prices. Always out of stock and beg you to donate... probably to them. I wish there were more options. Going to start making my own dog food and the like. Also, you have to pay attention to pricing. The register and tag are different a lot.
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January 2023 by Bijana S.
Stopped in here twice, after horrible experiences at PetSmart in Coconut Point. They helped me find the fish tank I wamted, and a week later helped me pick out the perfect selection of fish! I wish I'd gotten their names, bit the staff that helped me were amazing! Next time I stop in I will be getting your names to give you a shoit out!
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January 2022 by Cody Z.
I like going to this Petco location because it's so close to my house, but I always seem to have a mediocre experience while in there. This location closes at 8:00pm, I showed up at 7:50pm and the doors were locked, even though there were still several customers inside (Fire Hazard?) Charlie saw me through the glass and ignored in hopes that I would walk away even though they were still open for another 10 minutes. I did not leave. I was there only to pick up dog food which my little girl desperately needed. Charlie after 20-30 seconds eventually came around and unlocked the front door. I said, I'm sorry I'm here quickly for dog food. Charlie said, "Yeah we're closing", hoping that I would not come in. I ran to the back, past several other customers, and grabbed the dog food bag and came to the front registers, beating Charlie to checkout. When I went to leave, the doors were of course locked again with me and several other customers inside and a reluctant Charlie had to come open the door for me. I try not to be the person who walks in with minutes to spare, but I also expect to feel welcome when I go to a store and spend $70.
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November 2021 by Julia N.
Eric at petco in gulf coast town center is the absolute best groomer we've taken our dog to! He does an amazing job with the best cut. We love taking our dog here every month it is very affordable and professional staff!
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October 2021 by Marci N.
I think the staff was nice and helpful. We needed a cat drinking fountain and we got assistance and recommendations which I appreciated. It is so expensive. A dollar per can of cat food. We spend a couple hundred dollars in there and get nothing for using our Petco rewards. We were told you get 5.00 back on $180.00 . Not much of a savings and nothing is on sale. You need to offer your customers some sort of incentive to shop with you. Might look into Chewy after this experience.
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June 2021 by Tom B.
The NEW store manager should be FIRED!!!!!!!!!!!!!!!!!!! I called as we have been overcharged, $57 per dog (3), for a number a months, for a haircut. We were at $44 less than 6 months ago........ I called him and he said he would look into the situation and he NEVER did.. We spend THOUSANDS of dollars at this store as we have 5 dogs and a bird and bought EVERYTHING from this store... PLUS, the groomer with colored hair was RUDE and should find a job that doesn't deal with people!!!!!!!!!!!!! NO MORE!!!!!!!!!!!!!!!!!!!!!
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April 2021 by Sarah A.
Used to take my pup here but one time they refused to keep grooming her because they said "she bites". Here's a thought, if you decide to become a groomer you have to keep in mind that there are all kinds of dogs out there. Also, we are talking about a 1 year old shih tzu. I wonder how much it hurts to get bitten by a ball of fur. I haven't been to this store since then because it was extremely unprofessional of them to do this. If they had advised me to train her not to do this I would have been more receptive, but the attitude and rudeness I received here was just too much.
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March 2021 by Lillian G.
Terrible service from the man in the grooming department. Called multiple times about an appointment, was never answered. The website did not offer the service I was looking for so I called first. When I went in and politely asked the grooming department about nail trimming the man gave me the silent treatment then said NO nastily, will not take my dog to get groomed here ever again.
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November 2020 by Roger G.
Extremely rude and unhelpful staff. Very unpleasant experience and will take my business somewhere else in the future.
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May 2020 by Mr C.
Took my dog today to get a haircut that he desperately needed. Walked into a a guy at the desk that wasn't nice, friendly, considerate, mutual, or doing his job. Floor had pee and p*** stains everywhere. This guy was the worst type of individual you would want ANYWHERE near your pet. You can tell he didn't give a sh*#t and didn't want to be there. Our dog hasn't had a haircut due to this whole pandemic but left because he was someone I wouldn't trust with my pet, kid, food, or a rock. Just didn't want to be working and was really rude
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April 2020 by Nancy S.
I used to go to Petco grooming with my two Cavalier King Charles Spaniels. Then several years ago they had a major turnover of groomers. One of them started her own mobile grooming business. I had used her for several years, but the quality and attitude of my dogs after the groom was concerning. Neighbors stated something similar. One hiding in the closest after his groom. So, I tried Denise at Petco for my one Cavy. She explained everything she recommended up-front. Discussed the extras; expected completion time. Delivered 100%. She even mentioned that Tippi (my 7-year-old) was sweet but nervous around shaving hair near her muzzle. She put Tippi on the ground on her lap and slowly scissored her muzzle. Very happy I will use her again.
