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April 2024 by kevin
sad portion sizes for the price and the food seems just cooked with no crust. ordered churrasco and it tasted like someone just reheated it in the microwave, and they even put 4-5 strips of it on my plate. Also the drive thru was only allowing 1 car at a time despite more than 10 people working there. like many others, i was told a drink came with my meal and then was charged for the drink anyways.
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April 2024 by Matthew Carson
Wheelchair accessibility: Wheelchair accessible right at the main entrance. The ramp delivers you right from the parking lot to the front door.
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April 2024 by Amanda Nowland
Pollo Tropical is my absolute FAVORITE place to eat. I was in Ft Myers at the children's hospital for my son's stay and visited this location. I ordered via app 2 days in a row at this location and they messed up my food BOTH times. No silverware or sauce was in my bag either. I don't eat pork it was added to one of my bowls. My chicken tasted funky. Just...NO. seriously disappointed.
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April 2024 by Erick Hurtado
Today I was here and I saw one of the workers treat a customer badly just because she asked what the horrible staff here were charging her.
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April 2024 by Sulem Diaz
I had a horrible experience here with a worker named Luisa, she was very rude, has very bad manners, she yelled in my face stupid, the manager who was there told me that they didn't care if I gave a bad review, it didn't affect them . Nothing, this is direct to the owners. It is very sad to see businesses that sell a wide variety of food rated so poorly due to workers treating customers poorly.
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April 2024 by Mandy Mena
Very disappointed, but then again I should have expected it after giving this place 3 chances. I will not.be returning
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April 2024 by Vivian Irizarri
She was attended to by Damarys Padrón, having good treatment and excellent service.
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April 2024 by Nelson Diaz
Very good food and service!! Thanks for everything!!
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April 2024 by mario a ramos
Good service, very clean. Would recommend!!
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April 2024 by Humberto Padron
Good service, Jenny the new manager is very friendly.
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April 2024 by Manuel Caballero
Damarys treated me very well everyone is friendly, good place to eat
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April 2024 by Lamay Sanchez
Horrible service!!!!! I ordered the food and went to get it 30 minutes later, it was not ready when it said on the app that it was ready ?????when after 40 minutes they gave me the food, it was without salt and incomplete orders. These potatoes in the photo are supposedly large potatoes ? for almost $6 and they were harder than a stick as if they were from 2 days ago, a lack of respect and a theft. The place with customers waiting and the employees talking over the food, telling stories and people waiting. I do not recommend it and I would not return here again ???
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April 2024 by Janoy Sanchez
Terrible service and lack of staff to deliver online orders, they should put more staff
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April 2024 by Nancy
The yuca fry was over-done, so I couldn't eat it. The tropical was alright, not bad at all
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April 2024 by KATY MARTINISI
NOT EAT! Not lost your money TJIS PLACE IS PATHETIC I write the reason why, The pathetically horrible salad, the overcooked rice and the hard bread, I paid 26& to eat only a portion of black beans and a piece of chicken LOST MY MONEY and in the process I had to clean myself the table
