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March 2024 by Steven Mendez
I love this public storage. Stephanie is amazing. Very attentive and organized. The property is always very clean!
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February 2024 by Jeremy Knepel
Stephanie was very professional and so helpful with getting access to my unit. My lock got stuck and she helped me open it and explained how the lock works. She was very friendly and was so sweet to work with. I will recommend Public Storage on Kelly Rd and Stephanie’s helpful customer service to all of my family and friends!!!
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February 2024 by Andrew Dallum
Stephanie was very helpful with making our move very smooth and efficient into the storage unit!
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February 2024 by Lorena Brown
Very good service.they are amazing.
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February 2024 by Tom Tantillo
Stephanie was great and very helpful. Highly recommend!
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January 2024 by Jay R
I had a fair number of things that I needed to store. The thing that has resulted in a three-star rating is the fact that there is no body on site. I made an appointment on the phone to meet somebody in order to look at the units. That person was several minutes late. She was light enough that I made a call to the 800 number and they know even less than Sergeant Schultz. The woman when she arrived was very pleasant and very helpful. She is also responsible for managing another unit which seems like a reasonable explanation for her being several minutes late. The unit is very nice and at this point I have no evidence of the climate control not being functional. I suspect, given time, that I will get over my initial irritation and be happy to give this place a five-star rating.
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December 2023 by Ryan Maniaci
Stephanie most certainly is 110% the most professional manager in the entire self storage industry. EVER. After having an issue with the original size of my unit upon moving in she was more then helpful & accommodating me to get into a bigger unit—with no extra fee. I only have to pay the difference of the upgraded size of the new unit. Which is completely reasonable. Stephanie is kind, thoughtful and has a fantastic personality. She is an invaluable asset to the company and I could not recommend her enough. Guard her with your life! Thank you so much!
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December 2023 by Jeff Good
Arletta was great very seamless and quick experience, she should get a raise!
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October 2023 by Kellen Danley
We drove out to add some things to our storage unit yesterday afternoon (Sunday), only to find the lock had been changed. When asked for the reason, nobody could explain why this was done. Was then told I would have to wait until Tuesday for someone to be available who would be able to help.
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October 2023 by Kristina Seeley
Storage buildings feel like they have NO AIR CONDITIONING, even in the climate controlled units which are supposed to have air conditioning...
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September 2023 by bruce g
Used for over 2 years. Convenient to our home #1 - with great service.
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April 2023 by Pamela Crawford
We were very fortunate to find a storage faculty close to our house after Ian. It was always clean and climatized. I would recommend this storage business.
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March 2023 by Teresa C.
My experience with Public storage was pretty good with the exception of raising the rates every year. I called the Colonial office (no one manages the Kelly office) to set up a transfer to a bigger unit. Made an appointment and when I arrived (all the way from Cape Coral) I was informed they did not have any larger units available unless I wanted to change buildings and be on a ground floor. After Ian damage there was no way I would take a ground floor. The two young ladies were not helpful at all. Pretty much said too bad. Needless to say I am moving to another location with a larger unit for half of what they were going to charge me.
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February 2023 by Richard Fearing
Stephanie and John are awesome. They will have you feeling like family by the time you leave.
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February 2023 by Jonathan Garcia
Stephanie and Jessica were big help. Customer service friendly. Great job.
