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January 2024 by Wolfgang Scheel
Google Maps gave perfect directions. Dylan provided amazing service guiding us through a lost keys procedure.
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December 2023 by Andrew S
Dylan: this guy is the best. He was diligent on his responsibilities and very informative. I received everything that I asked for with speed and efficiency.Andrew his Co worker was also helpful by making an effort to tell me about promotions.
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December 2023 by Julian Oblivion
I got set up by the manager Ebony and closed my account out with Jason, and I could not be happier with my experience. They were both helpful, nice, and got me exactly what I was looking for. 10/10 and five gold stars
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November 2023 by Karissa Peralta
Ebony and Jason were so helpful while we fixed our unit reservation because I'm a doof and picked one that was too small. They were so helpful in resolving our issues and communicative about each aspect of our rental. Definitely recommend them!
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November 2023 by KLAVDIIA ZVONNIKOVA
Ebony (I hope I wrote the name correctly, I apologize if I made a mistake ?) What I would like to say... she is just wonderful!!! I brought my big numbers and they scattered in the wind.... She was very nice, she helped me put everything together!!! She is just my angel that day!!! Thank you !!
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November 2023 by Omg Lol
The black female at front desk I forgot her name needs training. Idk if she's a manager but she's very rude and has a very bad attitude which is very ridiculous. Grown "woman" behaving that way. Not to mention this place keeps it way too hot in the building. It's suppose to have ac but can't tell. Prices that are being raised/charged this place can keep it way cooler in there. I'll be pushing forward to the higher up hr etc. All those reviews seem shady speaking on the female that woks there all black account like mine could be anyone smh
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September 2023 by Anthony Morales
Ebony has a Great personality had us laughing the whole time . Gave us all the information needed and much more . Thanks ebony
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September 2023 by Celestial K.
the process to get the storage unit was great online very satisfied but when I went to the office to ask questions because I've never rented a unit here or anywhere before your front desk lady was extremely rude first off your office hours say 9:30 but when I get there at 10:30 it's locked I knock no one answer I go to the other side to see if she's in the office because I see a purse . Knock again no answers. Took 15min for her to come open the door and when she does already attitudeOn her face I ask her if I had to get the key from her because I notice no lock at the unit . Like I said I've never rented one . She makes a face and say you have to break it it's inside. Like I'm stupid for not knowing. I say thank you I wanted to make sure because I've never rented a unit. I thought online it said I had to come in with ID to front desk so I did. I didn't appreciate how I was treated in that interaction plus she made me late for work for how long it took just to get an answer for a simple question I also called by the way and she didn't answer the phone. Im a restaurant manager so I know customer service and that wasn't it. Not happy . it was on a Tuesday September 19th 11995 fort Myers location
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September 2023 by NIcholas Crutchley
Ebony was very nice and professional and has a nice smile . Helpful as well keep her !!
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September 2023 by Pedro Quinones
Ebony was a big help getting a unit and help us with move out process as well as being professional and the place is clean . Ebony was very helpful
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August 2023 by Marc H.
Convenient to where I live. Value's not bad comparatively. Access to gates and doors can be electronic (via their app) or by key pad. Although, the interior door seems to only work via key pad. Leaving the rear access of the facility could be easier though. A sign says the gate is automatic, just pull up close to the gate. I pulled up really close and the gate didn't open. Opened the app and opened the gate that way.
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August 2023 by Eli
Safe. Secure & Clean. Ebony and Tori helped me move seamlessly in.
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August 2023 by Working bee
Ebony was and still continues to be a GREAT help and a sweet personality to deal with. She is a very helpful person . The overall place looks great. Have had other storage and till her no one has tried to insure the transportation and move went smoothlyThank You Ebony
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July 2023 by Dieudonne Pierre
Ebony was very nice she helped me purchase my unit and also helped me with the issue I had with my auction unit . She is the best !!!!
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July 2023 by Lisa B
It has been an ok experience. The price is higher then other places, I never did receive my rent for a 1.00 offer, public storage app has crashed multiple times and when I called for help and spoke to 4 different people, I was treated poorly. The positive side is the units are nice and the controlled temp units are great for storing things in FL. For the price and value, there are better options.
