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January 2025 by Trevor Nielson
Irritable, unfriendly, and not helpful. Conveniently cannot seem to receive messages through fax (for any customer, not just us) within a few hours of closing… if you’re looking for a quick and easy appointment, DO NOT come here.
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April 2024 by Mike Keiper
Their automated phone system is horrible, there are no options to talk to anybody. And there are just some things that their little pre-recording automated system does not share with you. You would think with unemployment at what it is, and the fact that automation itself is taking so many jobs, that they would be able to hire somebody that can answer a few phone calls.
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February 2024 by Erin F.
Ended up getting to the lab a half hour before my appointment because I thought traffic was going to be terrible getting there. As soon as I finished checking in, they asked if I had an appointment and took me immediately.
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January 2024 by Craig H.
probably the worst customer service I have ever been apart of. First, you walk into the building and check into a computer (no actual person is in the waiting room). they have a TV with a list of names; however, it is very confusing to tell what order you are in with the list consistently changing. I sat by a guy who had an appointment at 8:30 am and was not called back until 9:45 and had to bring up to the attention of staff that his name was removed or the screen 30 min prior to him being called back. you can only speak with staff when they pop their head out from the door to the back rooms and yell a name. when you do see a staff member for 10 seconds if any questions are asked, you are an extreme I convince them. I would not recognize using this location and they need some serious work on customer/ patient care and organization. I have used Quest many times in my life and this location differently provided a different outlook on how this company is being run/ the direction they are going in.
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January 2024 by Angel Miguel Martinez Castillo
Excellent service to patients, FERNANDO served me as an EXCELLENT PHLEBOTOMIST WITH GREAT CHARISMA, without a doubt THE BEST offering excellent service to patients. excellent patient service, Fernando treated me, an excellent phlebotomist, without a doubt the best
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October 2023 by Sean M.
Can't talk to a live person, I'm so tired of this self check in and out, AI responding to phone calls, it's absolutely the worst customer service I've ever experienced, even in the quest labs there are no people, only computers that tell you to stay or leave ! All about $$$$$$$$$$
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September 2023 by Darla T.
This lab is wonderful. The staff is always professional and on time. It is a very clean environment. Anyone who says any different was having a bad day.
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June 2023 by Lauren Chirnside
Renee and Nakita are angels and are very skilled!❤️ Highly recommend them.
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June 2023 by Tom J.
Long waits. rude people. lousy payment procedures. poor policies. Go elsewhere.
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April 2023 by Sonia Sciuto
I had a horrible experience there. A short woman was very rude, destroyed my arm and put I was fasting and I told her I wasn't. I won't go back.
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December 2022 by Just 4.
Was not greeted, nor acknowledged during entire visit except for "yes" "no" responses despite my initial attempt to be cordial. I would have even settled for a smile or eye contact (honestly, has general standards of human interaction come to this??). The two employees in room (room number 3) did not acknowledge me and/or explain anything, and communicated entirely in Spanish, which I do not understand. This honestly would not have been a problem at all if they had bothered to at least address a sentence or two to me. As a personal who happens to be bilingual myself, I know it is very rude to communicate entirely in a language if someone else in an intimate setting does not understand it. This maxim is obviously disregarded, just like the patients who have the misfortune of visiting this location. Very impersonal, rude and unprofessional. Phlebotomist took blood from vein in outer part of arm which was painful. Now slight discoloration at weird spot where the obviously inexperienced technician incapable of making eye contact with me decided to draw blood. Horrible experience and serious inter-personal communication skills training needed at the 6900 Daniels Parkway, Fort Myers location! Seriously, get some new people in this location, the ones working there that I encountered left a very bad impression on me. I never go out of my way to leave unflattering reviews unless I encounter egregious lack of professional conduct and services, which is exactly what is on offer at this location. Are the Quest higher-ups even engaged in training staff appropriate standards of conduct and practices? I assure you you'll get more personality, solicitude and communication from a Siri or Alexa device than you will from the two women that processed me.
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December 2022 by Nancy E.
The wait time after arriving for a scheduled appointment was too long. I had a fasting bloodwork order. There are never any morning appointments available.
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November 2022 by Sierra T.
-Mean staff: The worst quest I've been to. Literally go to any other quest it is probably worth the drive. The older nurses are mean. The worst most rude oddly aggressive one was Lilly. -Bad technical skill: They could not even get the butterfly needle in the vain so if you're squeamish this staff might not be the ones you want to have poking your arm. They told me to expect bruising in both arms. Yikes! -good luck getting an appointment! Impossible to schedule yourself in within a month.If you're a walk in, get ready to wait 1+ hour and if it's even possible, schedule an appointment online before going in. I ended up waiting 4 hours.
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March 2021 by Alison Churney
Don't go here... Walk-ins are only available 6-7 am, which is the time designated to help those who are high risk. If you don't get there by 5:30 you won't get in. They tell you to make an appointment online but there are none for weeks. Such a mess.
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March 2021 by Matt Geiger
Not an option to talk to a real person on the phone.
