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February 2024 by David J.
Professional, knowledgeable and thorough. Very happy with the service they provide. The installer was very knowledgeable and explained the process thoroughly.
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September 2023 by Scott Claus
We purchased a new home in Naples and used Ron and Sons to activate our security and home automation system. They installed the video doorbell, electrionic deadbolt and smoke/heat sensors I provided for the system and brought our garge door opener and thermostat into the system. Everything works perfect ! Tech was on time and very knowledgeable. He took all the time necessary to make sure we understood the system and had the proper apps and access to work the system. Ronny was very helpful upfront in getting us the info we needed to decide on the work to be completed and the costs. I will continue to use them in the future as we are very happy with our experience.
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December 2022 by DJ Scacco
We have been in Naples since 2006 and previously used another security and home audio company for our home. Unfortunately the experience was not so great. The owner was obnoxious and just talked about himself the whole time, there were constant issues with the camera system and it was like pulling teeth to get a response from their company for service. I am so pleased to report that dealing with Ron and Sons was the complete opposite in every single way!Ronny was so down to earth and such a nice person to work with. His pricing was very fair and he was eager to help us manage the costs of everything. We ended up installing a new alarm system, a new camera system, all new TVs and a whole house Sonos system. Every single aspect of the system is absolutely perfect and I cannot recommend the Sonos system enough! The app is fantastic, the system sounds incredible, it is super user-friendly and sounds incredible! The alarm system panel is so cool and so easy to use and the remote access features are fantastic. The security camera system is also very simple to use, has been totally reliable, and has some very cool features.Although the system has worked without issue, I think that the employees I dealt with at the company were probably the best part of the overall experience. We had a few questions along the way, stuff that came up after as far as how to operate the system, and a few adjustments that needed to be made. Ron, Brittany, Chris, Dan and the entire company were such a pleasure to work with in every single way! They didn’t put you off after the system was sold and installed but instead were eager to fit you in to make sure that everything was to your satisfaction, and always did it in such a professional and congenial way.Building a house and doing so with the post-pandemic supply chain crisis has been extremely challenging. Finding quality subcontractors and the escalating prices of materials are two of the most difficult factors we have had to contend with. Although that is the case with almost every other aspect of our project, it was not the case when I worked with this company. There were absolutely no issues at all of any significance, and the minor ones were addressed immediately.Ron and his company made it happen for us and we are very grateful for their hard work! I highly recommend them and look forward to working with them in the future, as they are the type of company we want to connect with going forward.
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December 2022 by Ariana Camp
! SCAMMERS AND DRAINERS DO NOT PURCHASE FROM THEM! moved into my new home told to buy a 12k sound system only for me to pay $200 every month for the danm harmony remote and denon audio to be synced and rebooted ! NOTHING EVER WORKED SMOOTHLY OR ACCORDINGLY. Called for my tv remote sound system to be serviced once again AND NOW THEY LONGER SERVICE MY AREA SO IM STUCK WITH THIS EXPENSIVE SOUND SYSTEM THAT DOESNT WORK! SAVE UR MONEY AND JUST BUY A SONOS BEAM . THESE PEOPLE ARE SCAMMERS AND RIP OFFS GOOD FOR NOTHING !
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October 2022 by Tammie Harrison
Had an appointment with them on the day Hurricane Ian hit, so obviously that didn't happen. Called a week later to reschedule and stated that I understood that the remounting of my TV (had taken it down to add stacked stone to our outdoor fireplace) was not urgent or a priority, but that I would like to get back on their schedule. The woman who answered the phone actually laughed at me and told me that she could care less about my TV. They seemed to care about our TV's and the mounting of them when we spent well over $15,000 with them 2 years prior, but I guess they only care about you when there's more money involved. Someone needs to get some kind of medication for the woman answering the phone there, as she's clearly unstable and unqualified for customer service work. If I could, I'd give them zero stars for how rude and condescending she was, and wish we'd spent our money with a company who actually values their customers. Give your business and money to someone else!
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September 2022 by Peter Magellan
Ron & Sons has been our security company for over ten years. Their service has always been impeccable.Most recently we decided to upgrade out security system. The price for the upgrade was very reasonable and Scott our installer was kind, friendly, knowledgeable, and a hard worker. He helped us download the App, walked us through the process of logging in, and gave us a tutorial on how the system worked.He was finishing up and we asked if R&S could replace our NewTone systems with a Ring system. Scott would have installed the system today if I had a cover plate for the old system. To our complete surprise, his goal is to install the Ring system in two days.A great company!
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September 2022 by Kevin Jones
Buyer beware. Their commitment to their customers and customer service is very poor. They will try to upsell you initially and once they install the equipment they will avoid servicing their own installed equipment. There are much better professionals out there that will honor their work.
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October 2021 by Wayne Pneuman
Had a complete security system ,with cameras, installed in a recently purchased home. The guys showed up on time, were professional and the work was first rate. After using the system for a month, I am ready to replace my ADT system in our other home. Throughout the process, Ron and Sons communication was great. I would recommend them to anyone.
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October 2021 by Joe
Ronnie and his people are the best.I had cameras and security installed very happy with system.Trust worthy crew.Thanks for the help Dan.
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August 2021 by Diane B. Cook
We recently moved into a new villa. Yesterday, it seems that lightening must of hit our security system and now each time we open any doors to go outside, the alarm screams out VERY LOUD. Nothing worked to stop it. I called Ron & Sons, Inc and a wondereful young lady answered the phone and walked me through disabling the system. A BIG shout out to Tiffany, a wonderful family member of this company! She really saved our sanity. Thank you so much! Work with Ron & Sons, Inc. They are THE BEST!
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July 2021 by Bill Geddes
Pleasure doing business with this family owned company. They installed my security system and take care of it
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May 2021 by Mike S.
We built a new home in Naples and our home builder used Ron and Sons as their Alarm and home theater company. We met with their rep ("Ronny") at the beginning of the process. He was nice and went over the options. When we spoke with Ronny we told him we were looking for Bluetooth speakers so we could play music from our phones in our home. We both work from home and I also game online so we wanted the fastest internet so we wanted plug in jacks in each room which they said would not be a problem. They also offered a security doorbell camera and stated our HOA pays for the monitoring service. So after speaking with Ronny we decided to add Cat6 wiring to the house, speakers for our pool area, speakers for our great room, and a video doorbell solution. Fast forward 10 months and out home is done and we get to move in. First there is no video doorbell installed. I talk to Ron and Sons and they state I need to sign up for the service first and again state that my HOA covers the service. After a lot of back and forth I find out they will pay for basic service which is if you have a land line (which we don't). So we have to sign up for a wifi adapter which is $10 a month. So we felt a little duped. I asked Ron and Sons to install the doorbell that we paid for without monitoring service so we could just use the app and they stated that wasn't possible. Second, after our internet is hooked up the outlets in each room don't work. The internet provider tells me Ron and Sons will have to come out to configure. Ron and Sons has still not been out to the property to correct this. We have lived here 6 months now. Third, the speakers are not Bluetooth at all which I am 100% sure we spoke about. To even get these speakers to work we needed to add an amp, a volume control for the inside speakers. Why would Ronny have let us leave the initial meeting knowing we would show up in our home with speakers that don't even work? On top of that, they wouldn't even let me transfer the money I paid for the doorbell to finish the audio setup. I would not do business with this company as I feel they lack integrity and have not even tried to make anything better.
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July 2020 by Bryn Drohan
Ron & Sons has been an excellent partner of Harbourside Custom Homes for over 15 years. Todd always exceeds our's and the homeowner's expectations. They are a very professional, reliable, and trustworthy company. We highly recommend Ron & Sons!
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June 2019 by Patience Rodriguez
We've been a customer of Ron and Son's for 3 years. Unfortunately we found out too late that our system didn't work. No communication coming from our system, thus no one notified should we find ourselves in an emergency. After having two scare's with no calls to ensure our safety from anyone. I called Ron and Sons who tested our system over the phone. They found that it was not working. I asked if they test their systems at least once a year to ensure their product is working correctly, the answer is no. The customer is responsible to initiate checking their system for accuracy.
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May 2019 by Patience R.
We've been a customer of Ron and Son's for 3 years. Unfortunately we found out too late that our system didn't work. No communication coming from our system, thus no one notified should we find ourselves in an emergency. After having two scare's with no calls to ensure our safety from anyone. I called Ron and Sons who tested our system over the phone. They found that it was not working. I asked if they test their systems at least once a year to ensure their product is working correctly, the answer is no. The customer is responsible to initiate checking their system for accuracy. When one of the owners called to discuss he became defensive and made excuses. He felt this was my fault for not testing the system myself. He didn't like my suggestion to test their system at least once a year to ensure the product is working correctly. Ron expressed he's been in the security business a long time and knows what he's doing. Thankfully our scare at 1 AM was a false alarm. This could have been much worse. The owner didn't seem to care about that fact, he was more focused on being right and proving his point. He said he could send a tech out, however would charge for that. Considering their only job is to ensure homes are secured, one would think they would willingly want to test their product frequently or at the very least, when it fails, send someone out as a courtesy. I don't understand a business mentality when expecting the customer to initiate the job they are getting paid to do. Unprofessional service with no initiative to problem solve. We will be using ADT moving forward.
