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November 2023 by Bernice Tirado
Chris and Nancy were the absolute best !! Extremely courteous and gave me a nice tour of the facility the customer service is satisfactory !! I would recommend this storage facility to my family and friends. The storage facility is very clean and up to date and I love the music they play in the facility while I store my belongings away. Great experience all together !!
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November 2023 by Debbi Thompson
I move some of my things into The Lock Up today. Chris was very helpful and made it simple.I've been here before and had an awesome experience. ?
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November 2023 by Angus Murphy
The staff was extremely helpful while I was moving in. The ability to use the box truck that’s onsite was a game changer.
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August 2023 by Evan Dowling
Best experience I’ve had at a self storage place. The manager, Chris, was super nice and friendly and was extremely helpful. He helped me decide on a unit that would be right for me and he actually saved me money as well. I highly recommended this location!
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July 2023 by Evan D.
Best experience ever with a self storage place. The manager, Chris, was very friendly and extremely helpful. He helped me decide which unit would be the best for me and saved me money as well. The building is very clean and secure. Highly recommended!
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February 2023 by Frank Frederick
Self storage facilities are all much the same. With any business, it's the people that make it or break it. Chris at the Lockup in Fort Myers was very helpful, friendly, and made the experience of finding a place to store what we had left after Ian destroyed almost everything we owned a very good one. Thanks.
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February 2023 by Donald Fletcher
Chris Demaree, the manager, went the extra mile to help me with my move in. He was fantastic!
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February 2023 by Tap Truck Ft. Myers
Self storage facilities are all much the same. With any business, it's the people that make it or break it. Chris at the Lockup in Fort Myers was very helpful, friendly, and made the experience of finding a place to store what we had left after Ian destroyed almost everything we owned a very good one. Thanks.
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December 2022 by Cindy Pulliam
Adria was extremely helpful and kind. This was my first experience with looking for and renting a storage unit.She explained everything and made it very easy. I appreciated her excellent customer service.
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October 2022 by Jay W
As the saying goes, its not what happens to you, its what you do with what happens to you......We rented a unit at the Fort Myers (University Drive) location before Hurricane Ian, since our home is close to the water. We chose The Lockup due to its proximity and because of the climate controlled units. We paid (over?) top-dollar for the rental and put our important papers and mementos in the 4th floor unit.During the storm, our daughter's Fort Myers apartment was flooded and she was forced to vacate. We helped her salvage what she could, which was not much and took it to The Lockup to put hers in and take ours out.When we got there, we found that the A/C had been ripped out by the storm, even though the building was very new. The damage included water getting into the building from the roof and into the floors of the 4th floor, including our unit. Nobody had reached out to inform us that our keepsakes and papers were sitting on a wet carpet. We took our documents out and had to change out four boxes that were damaged from the water leak. Had we left it longer, it probably would have molded and destroyed much of what we paid to store in a safe environment.We only put a few of our daughter's things in the unit for temporary keeping, until she could find another storage facility. The person at the office suggested that we contact The Lockup's other local places (Estero, Bonita) and if we could find a unit available at one of the other local facilities, they could transfer our rent and "take care of us".My daughter found an available unit in Estero and called the number on the website. She was informed that no, you could not transfer the rental, "the databases were different", and that we would have to pay full price and there was nothing you could do.She found a climate controlled unit at Uhaul and we moved her belongings there and vacated The Lockup.I have to say that I am extremely disappointed in the lack of service and total lack of empathy that your company demonstrated. I just can't describe how disappointed I am.
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October 2022 by Thomas Wiley
A great experience for sure. The person who took care of me was awesome and very professional. I'm sorry I can't remember his name!! Used their truck for FREE!! Anyone in need of storage in this area should start with The Lock Up. I'm work in the service industry and they take care of customers. Hard to find these days.
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August 2022 by Geraldine K.
Very nice employee helped me with everything showed me my unit, super friendly, I haven't had such excellent customer service like this ever. Thank you. The building is super clean.I highly recommend the lock up self storage business.
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July 2022 by Marjorie Nelson
So far everything has been great and the people there have been very accommodating and explained everything about their storage facility and assisted in any way that they could to get things started. The storage facility is exceptional in cleanliness lighting and accessibility. The price is competitive with others in the area although I believe this facility to be much higher in standards because it is new as I understand 2 years here.
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July 2022 by Lynn Flores
The staff was friendly and helpful. They made sure that we were happy with the unit we reserved and the price, before having us sign the paperwork. The free moving truck and included lock was great. We were so happy that they had a garage to pull into, because it started raining before we had completed unloading. They really made the whole experience easy.
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May 2022 by Theresa Barton
Chris in the Fort Myers location is absolutely wonderful. Such a pleasant experience I would recommend the storage facility 100%
