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November 2023 by Nick M.
The service at this Home Depot is absolutely terrible. The employees are all lazy and rude. Save yourself the time and headache and shop at lowes
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October 2023 by Arun P.
There ought to be a box without a star to check. SWFL Home depot recommends a construction company for your home projects. This company does sub-standard work, is high priced and has poor customer service. They ruined my project. When I complained to Home depot, they said they would reimburse me for the cost of material provided I do not post anything negative about them and don't hold them responsible. I do not recommend Home depot for any of your remodeling projects.
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October 2023 by Brian H.
If I could give less stars I would. We ordered our impact windows from the store (the store was nice, this is a complaint for the windows division that's at a near by location) after a month we had a giant crack appear, also missing some of our screens. And noticed many of the screens did not fit. It took OVER a YEAR to finally get them. After many calls. Then was offered a discount of $230 off the $25,000 we spent lol. Then when we finally got the screen delivered 13 months later. We noticed another small crack in one of the windows. Been calling two weeks now. With no response other than one email asking someone else to take care of it. And still no response from them. Take my advise! Run from Home Depot! Their department for impact windows is a train wreck!!!
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July 2023 by Scott H.
This is the second time at this store so I figured I needed to write a review. The last time I went to the store I was treated so rudely I swore I would not come back. Unfortunately, it's the closest Home Depot to me and the only one that rents anything. This time everyone was nice in the store and the rental department guy was nice but I had to wait 35 minutes for them to tell me that the rental item I reserved online and I got confirmation, they didn't have in the store. The place where they store them was empty and the guy said I guess we just don't have them. Sorry. Needless to say, my only weekend to work on this project before the sod comes was this weekend. The Home Depot on 6 mile cypress and 41 is not much better. They don't seem like they have anyone that knows anything.
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June 2023 by ocleano rosa
Please, don't waste your time rent anything from home Depot ( zero maintenance, zero coustumer service,) not professional, ( rent from allstar, Sunbelt, ) at least they answer and care about they client's ' home Depot should get stopped from rent trash for Florida and respect more our community!!
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May 2023 by Paul C.
Veterans beware!!!! They claim to honor veterans status with a discount of 10%. At the beginning, it changed and did not apply on sales items. Then they excluded Lumbar and Appliances. Then they changed it so you had to load an app on to your phone or you couldn't get it at all, no more registering ONCE online or at the individual store, AND they now limit that discount to $400 annually!!!!!!!!!!!!!!!! NONE of this has been publicized or made known until you are actually in the stores trying to use it. I am now a devoted Lowes customer for all of my needs, sales be damned. I will NEVER shop at Home Depot again.
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May 2023 by Stephen M.
Beware of getting an electric heater installed from Home Depot. They have a relationship with a vendor that charges an outrageous price and I am really surprised at Home Depot for forming such a partnership. Delta Mechanical quoted me $800 to replacey hot water heater which is easily accessible in my garage. The job takes a maximum of 1.5 hours. So beware!
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March 2023 by Christine K.
Terrible customer service Fort Meyers store.Literally on hold 35 min; an associate, clearly unhappy with her employment, answered the phone. I gave her an order number to check status of online pick up order; she put me on hold another 20 min so I finally hung up after 55 min total on hold, cancelled order and purchased door from Lowes. At lease I could multitask and get things done during this time BUT...NEVER again!!Lowes has my business. At least someone answers the phone in a timely manner!
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March 2023 by Don C.
Ordering on line at Home Depot is a nightmare. You wait in the order and return line for an hour then wait 45 minutes for them to find your order. AMAZON WILL BE PUTTING ALL THESE SH!t shops out of business very soon.
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October 2022 by Diana Gonzales
Was overcharged twice for a tool rental. I'll never rent anything from here again.
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October 2022 by Eddie Roggero
Peter plumbing a Home Depot provider….. In the time of disaster after hurricane Ian , my neighbor was using Peters Plumbing and they came down to give a estimate, we accepted since a work full time at a local hospital but they required a half down deposit 75.00 ( red flag I guess) they never showed on the day they were supposed to. I had called several times 3 different numbers and finally The manager Maria said somebody would call me back, never heard back. Finally got a hold of the local service manager (Jose)and said somebody would be out the following day,two days later. They were working at the job at the neighbors house changing an outside spigot . While They did show up there ,Isaw them leave and I called right away and was told that they would contact them and come back and fix my well and get my water working,no one showed up and no phone calls. I called back and said forget I will fix it myself and I want my deposit back . He said I would have to call the office, when I did they refused saying it was there policy no refunds.I tried to explain that this is not a refund since nothing was done and you never showed up. Also as your policy states no refunds on checks or credit card this was a cash transaction. And they then hung up on me. A VERY SELFISH AND UNCOMPASSONATE COMPANY BY TAKING ADVANTAGE OF PEOPLE ESPECIALLY IN A TIME OF NEED, SO MUCH FOR TRYING TO HELP THE COMMUNITY., AND VERY RUDE ON THE PHONE. Thought you should know since you use them as a service provider and that service can be a perception on your company… Thank you for your time and hopefully your understanding
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September 2022 by Charlene T.
Customer service was amazing the staff was trying to get someone to get someone to the key station the problem was the person was on lunch break we waited at least 10 minutes for the person after they called over the intercom 3 times it was about 4 people waiting.3 associates tried to help but only 2 people can do keys and no one knew where the other person was that was supposed to be helping.
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August 2022 by Stephanie Fetter Moreland
Home Depot- Alex at the customer service desk helped me with a problem that nobody else could help me with the last time I was here. I even called the Home Depot help desk after my last visit and they were minimally helpful. Alex was a problem solver, kind, patient, and professional. You’re lucky to have him on your team.
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August 2022 by Madi P.
I placed an order for same day pickup for paint and some supplies to paint my office. I waited 9 hours the order was never ready. I called several times only to be disconnected. Finally I went in and they made me wait 45 minutes for my order. At this point it's 10pm and closing. I go home and cut my loses on a days work. Today (next morning) I pull out the paint to start painting and Home Depot gave me base with no color. It is white base. They never put the color dye in it. I call Home Depot and spoke to Jamie (the only helpful employee I spoke to in 2 days) who transferred me over to Jessica the manager. Jessica, was out to lunch so I had the absolute pleasure of speaking to Brent (the assistant store manager) who was condescending, rude, and overall unhelpful. They were so focused on getting their base back that they lost a loyal customer and my contractors business. I am absolutely appalled and now have to cut my loses on not only 2 days worth of work but also 300+ on paint. Jamie if your reading this, I strongly suggest you bring your customer service skills to a company that will appreciate it, not this hellhole homedepot.
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July 2022 by Doug R.
Don't ever rent tools here. Waiting in line over 45 minutes and one person working the counter at 9 in the morning. 2nd time this has happened to me at the Forum HD. Never again.
