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February 2024 by Ryan Bush
Absolute worst U-haul experience I’ve ever had at 4457 Kernel Circle Fort Myers.. No one was there for my in person pick up and no trucks available. Waited over an hour to get sent to Bonita while movers were waiting.
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February 2024 by N Walker
Terrible experience with billing/managementThey lied to me three times about Extra fees charges when I asked , then tried to charge my card without notifying me At All not addressing my disputes via website no response!!!!Thieves and scammers want to Rob you at this company
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February 2024 by Jager Vartanian
It really is quite sad when you want to try and argue with me the specifics on what your vehicle actually had before leaving the site. And then to try and charge me an extra $25 on top of my bill. A quarter tick is a quarter tick. Proof is in the pudding by the other multiple bad reviews stating your having customers pay extra for nonsense I already had a feeling this was going to happen. Very unfortunate!
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January 2024 by Al Curry
Good equipment fair price I will be back again.
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January 2024 by Larry Christman
Cargo roof leaked.Screeching, grinding sounds during turning and when loaded.
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December 2023 by William Wiley
my initial trailer reservation was transferred from the (301 Gretchen Ave S, Lehigh Acres, FL 33973 ) location to the (4457 KERNEL CIR, FORT MYERS, FL 33916) location without an explanation. however, the supplies i pre-purchased at Lehigh Acres were not transfer and i was unable to pick them up or get a refund.the Fort Meyers location check out process was not very customer friendly. they did not explain how to lock the hitch ball and i had to return to purchase a U-Haul lock for the hitch ball. the counter staff didn't know what i was asking for, so the location manage had to help me.
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December 2023 by Tony D
Tried to check-in with app but ran into issues and ended up going inside where they were very helpful. Then used the app to check out the vehicle before leaving and not sure if it ever completed. The app needs improvement for check-in. The employees inside and then at return were very nice and helpful.
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December 2023 by Kidd Senatus THATPIMP
Needed a last second trailer coming from Lehigh Acres and arrived 15 minutes before closing time, at counter Samia was very straight through and took care of getting the trailer I was in need of. Only downside there was is as soon as I left the lot and arrived at my destination maybe 6 minutes away from Uhaul. I seen there was a combination lock on the trailer so it would be suggested to take a look and make sure everything is set and not have to be like me to resort to cutting off the lock. But other than that good service.
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November 2023 by Marco Amaral
I rented a van to work, when I left I didn't notice that the rear view mirror was loose. In order not to lose it in the middle of the road, I stopped the van and went to check it, I noticed that the mirror was loose and had already been glued on by someone else. when I touched the mirror it came off in my hand. When I went to return the van I told them what happened but they still charged me for the mirror! Your service is horrible!
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September 2023 by Corey Vertich
The truck was in good condition, so the experience gets two stars. The checkout process was very slow and disorganized. The reason for two stars is that I reserved a furniture dolly. They said that they are out. I asked why it allowed me to reserve one, but they are out. They said that the dollys are first come, first served. Fortunately, you can buy a dolly from them for $20, so all was not lost. I just would not trust renting here again.
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July 2023 by Sara Comly
a manger alex was there yelling wouldnt help the girl the girl could not get the price of a hitch took over an hour to get the trailer a bunch of young kids who thought it was a joke very unprofessional would never go back at all the kids were talking about smoking and drinking tell each other i cant stand working with you do not come in on a sunday just horrible should be ashamed of how this store is ran
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July 2023 by Andy Irwin
Worst U-Haul experience with this location. The staff is very unprofessional. I spent over 2k on a truck and trailer rental. Dropped off the equipment 2 days early and was told by the staff I had to park and disconnect my trailer. Told I was good to go and then received an additional fuel fee the following day. Completely unprofessional.
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July 2023 by Holly Wademan
My experience was flawless. Quick pick up, equipment was clean and the young lady that helped me was very friendly.
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June 2023 by Claudia Leyva
This location likes to add mileage to your travels and charge you extra unnecessarily. Make sure you take pictures of everything inside and out. Employees too. Their “GM” also doesn’t care to call you back on any troubles or complaints. I drove 26 miles and they charged me for 105 according to customer service on the phone and 130 according to the rep at the location. Either way, lesson learned. Trash customer service
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June 2023 by Tammi B
Let’s just start with Thank Goodness for the ladies that work here. We would have never been able to rent this truck. A huge thanks to Autumn! You Rock ??
