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March 2025 by Barb McGrew
Allan and Karen were so much help . Got my new phone all set up and were so helpful
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March 2025 by Yashira Rodriguez
I had the pleasure of working with Lance at Verizon, and I cannot recommend him enough! From the moment I walked into the store, Lance was incredibly welcoming and attentive. He took the time to listen to my needs, explained my options clearly, and provided expert advice without any pressure. His deep knowledge of the products and services made the entire process smooth and stress-free. Lance went above and beyond to ensure I got the best deal for my plan, ensuring I was comfortable with everything before I left. It's rare to find such dedicated customer service, and I’m so grateful for Lance’s professionalism and friendly demeanor. If you're looking for a positive and hassle-free experience at Verizon, be sure to ask for Lance!
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March 2025 by Rasaranjan Dharanipragada
Jay was extremly patient and informative. He helped up us with everything. Fort myers east is a great store 10/10 service
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March 2025 by venu gogineni
Jay at Verizon did awesome service and saved us bunch of money switching to Verizon
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March 2025 by fastepp
They always have an answer for every issue I have
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February 2025 by Nadine Romain
Karen was proficient and knowledgeable. Her patience and kindness surpassed my expectations. She is mostly valuable to the company. She is definitely a keeper. """"Great work.
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February 2025 by Vivien Kormos
Mike was absolutely great! He was very knowledgeable, helpful and nice. Went in for a phone upgrade and honestly wasn’t sure what to expect on how long it would take, but it was so fast and efficient! We had a few questions and he explained everything very clear.100% recommend asking for him if it’s an option! Thank you so much Mike!
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January 2025 by xDeUcEz ヤレヤレ
Spoke to an associate over the phone who was very rude, aggressive and unprofessional. I would never think to talk to a customer or coworker in such a manner. Its a very bad look for the company overall. Id recommend visiting the store on Paul J Doherty as ive always been treated well and with kindness at that location, whether its over the phone or in person.
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December 2024 by Lou Limbird
Mike was very helpful , friendly and efficient. We were in and out in 20 minutes.
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November 2024 by Wardell Scott
Allan was great, helped me get my phone activated after having so many problems with customer service!
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September 2024 by leal leal leal
This is one terrible location to walk into..
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September 2024 by Oswaldo Russian
SCOTT AND ALLAN WERE AWESOME. THEY WERE PROFESSIONAL AND SUPER CUSTOMER ORIENTED. SCOTT WALKED US THROUGH A GREAT DEAL AND HELPED US SET IT UP TO THE VERY END WITH PATIENCE AND KINDNESS.
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August 2024 by Troy Petty
They change my billing from 25 a month to 37. Without any notiyes and expected me to just go for it. Shame on the bank for letting it go through two without any notice
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August 2024 by Dolly Beans
I wanted to get clarification on two different plans I had been looking at while I was home. I walked into the store and the kid did not introduce himself to me. He mumbled so I wasn’t sure if we were talking apples to apples about plans. I pulled up my bill on my phone and when I looked up he was texting someone. A personal text. I asked if that was a personal text. He comment was - I was waiting for you.
If you are going to be in customer service then pay attention to the customer. He could have been talking to me or pulling up the plans on the screen in front of me so we could be comparing them, yet he chose to type personal texts.
He should not be in customer service. I would have told you his name but he didn’t tell me. For all I know, I could have been talking to another customer.
Horrible service. If I could have given a negative one I would have done that.
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July 2024 by Sandra SKIBINSKI-Arriola
Thank you Lance for excellent customer service. He made my adult son happy again.
