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February 2025 by Xander Phanzynski
Terrible experience with absolutely no customer service. We were greeted by a technician upon arrival and asked to wait. After 20 minutes, we checked with another technician, only to find out we were never signed in. This meant restarting our wait time, which was extremely frustrating. We decided to leave instead. Very disappointing—would not recommend.
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February 2025 by fred moen
This store has the worst customer service. This is not a Verizon store. This is a retail store called Victra.
The service they work with is Verizon. This is not an authorized store.
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February 2025 by Josephine Caponegro
What a joy! Today Nicole took care of my phone needs. I was in and out in 20 minutes. She helped my navigate my phone and get me out of the dark.
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January 2025 by Patrick Christy
Absolutely TERRIBLE customer service. Called in last Friday to make an appointment for today (Monday) at 1pm, not I've been standing here for 40 minutes now and still haven't been helped.
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December 2024 by Vanessa Pereira
It takes a while to be served, but it's a good store
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October 2024 by Blake Richmond
Was nice for picking up my phone and internet. Customer service could have been better. Could have easily sold me a case but instead they didn't and I bought one online. Also, there wasn't a box for the charging cord.
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July 2024 by Toya Felston
ZERO for Customer Service. I have been a Verizon customer for over 20 years and NOT EVER.....EVER have I been told that I could NOT be helped because I didn't purchase the privacy screen from this store. And to top it off, CONSTANCE aka CONNIE ask me if I purchase my phones at a Franchise store. I am a customer of Verizon, how in the entire hell would I know of a store is a franchise or not.
CONNIE gets a absolute ZERO for HER CUSTOMER SERVICE!
And she was about to be slightly nasty about it but I didn't allow her to get that far. Stop treating people a certain way based on the color of their skin and provide the same service to everyone!!!
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June 2024 by Joyce Bird
Somewhat helpful
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May 2024 by Tarpon Tale Inn
Brutal customer service. After numerous visits to the Iona and Ft Myers (service center) location, over-billing issues remain. I have truly spent more than 4 hours dealing with this one over-billing issue where Verizon cust svc reps admit there was a billing error, but have been unable to correct it. In the meantime, I continue to receive threatening messages about an overdue bill. It is mind boggling how a company can treat its longtime customers in this fashion. Seriously considering changing providers!
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May 2024 by Rebecca Goldstein
worst customer service. didn't even offer to help.
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May 2024 by Rosanna
I was very happy with the service I received from this location. This was the only Verizon store that had a rep who would call the toll-free number with me to get help with my phone instead of sending me home with the toll-free number. The rep was very knowledgeable and courteous and because he punched in some numbers while we were waiting, the wait time to reach the insurance company for my phone wasn't long at all. We all talked to the insurance rep about replacing my phone and within a few days my phone was shipped to my house. Other stores should take notes from the rep who helped me as to how to do customer service well. The drive is over a half hour away and I happened to be near this store because of appointments I wouldn't mind doing this drive from home just to go to this store again if I have issues. Thank you for your help.
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April 2024 by Carson Smith
The one star is for Jessica who sat on the counter, ignored us and was super unhelpful. 5 stars to Alexis though!!
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April 2024 by Mark Hirsch
Our agent AJ was outstanding. He recommended a plan and a new phone that actually reduced our monthly payment. His dedication to customer service and securing the best options from corporate Verizon was impressive. If you need new service or new equipment please reach out to AJ!
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April 2024 by Hakan Hatip
They really dont know how change your zip code or password. Tomang you should learn how to use your backoffice system.
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March 2024 by Sheena51FL
Useless.
