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February 2024 by Karen Dobson
I have had a great experience from the staff to Eye Doctor. It was.efficient and fast and.they were so courteous My husband is also making an appointment here.
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January 2024 by Deisy Del Pozo
Wonderful, professional and great service from José, Dr Pham, Karen and the whole staff. Definitely come backWe have been customer since like five years ago when Dr. Pham was there they had been some changes with the staff,but ,we continue looking for the service provided by the new sraff. The lady that took care of me yesterday the January 24,2024 my pair of glasses her name star with S but she was wonderful professional very polite, and very helpful .Great variety and good quality and reasonable pricesDefinitely we continue looking for the service to order our new glasses for whole family.
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January 2024 by melanie coil
I give it 2 stars only. Not because of the doctor. She’s amazing. I give it this because of the guy behind the desk. He has a major attitude. He refuses to answer the phone or return your call. He’s smug and a real self entitled prick. I’ve been trying to get contacts since mid November with zero response from them. I even drove there in December since I called 3x a day for 2 solid weeks without response from them. They sent me trial pairs with no instructions on which eye is what. I winged it and tried them as I thought they should be. They didn’t work for me. Again left several messages. I finally called the location in Naples and Brittany answered immediately. What a concept!! Answering phones!! She ordered my contacts for me right away. Again, what a concept!! I would not recommend this location at all. However, he was nice to my husband so he obviously has an issue with women. Avoid this location if you’re a woman. You’ll be treated poorly
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January 2024 by Jonathan Levy
This place is phenomenal. I had an appointment during my lunch break at work and they were very respectful of my time. In for an eye exam, picked out new frames and lenses, paid and out in 45 minutes. Staff was very friendly and fixed/cleaned up my old glasses so that they would be in good shape while I wait for the new ones.
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January 2024 by Chris Metcalf
I highly recommend going to visionworks everyone is very friendly and helpful. They answered all of my questions. They were very thorough on my eye exam
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January 2024 by Ronaldo Subawon
In conclusion, extremely satisfied.
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January 2024 by Grace Shirk
I’ve been without glasses for 10 days and they still are not ready. I won’t be returning to this place.
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January 2024 by Karen L. Hendricks
I was on vacation and needed an extra set of contacts because I had forgotten my extras. I stopped in to this location for a solution, Mike was super friendly and helpful, and got me back to enjoying my vacation within minutes. My experience at this location will retain me as a loyal customer to Visionworks and if I move to SWFL this will be my one stop shop for my vision needs.
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November 2023 by Matthew Soriano
Doctor was great ! Only reason they even deserve a star. The support staff is absolutely horrendous took 3 weeks to get my trial lenses and I had to call every few days to see if they came in they never called me. I then called to order my contacts. They told me the doctor needed to finalize my order he would call me back never did called back few days later was told I would get a call back from the doctors side never received one. Now I've been on hold for 17 min and counting to ORDER my contacts and it's been 7 weeks!! Since my exams this doctor needs to fire there support staff cause they have no clue what there doing and have no follow up organization or follow through. I'll never use this place again save yourself the aggravation. Also there very expensive. 120$ for eye exam and trial lenses ( I had to wait 3 weeks for ). Please get it together cause this is insane.
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September 2023 by Maroctune Andi
The doctor was thorough, friendly, professional, and made sure I had no questions when we were done. I even learned something. And I've been in the medical field for over 30 years. Between her friendly demeanor, and the lady who helped me try on the glasses they were an unbeatable pair. I felt very confident and positive when I left in my purchases and knew that I made an educated decision because of their help. Dr. PUERTO and Carol should get a raise. I will definitely be back here again next year and every year from this day forward. I greatly appreciate the wonderful service they gave me.
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September 2023 by michelle lesnau
Your messed up deal with a private doctor and you don't take responsibility for the doctor and point fingers at each other should be illegal. Tried mulitple times to schedule with no call back. Check your call logs. Cus i have my phone records.. I in there to get my eyes checked for a contact and a glasses exam the doctor had me back three different times couldn't get it right and now because it's a timeline she's going to charge me another $200 to come back and correct her hack work this place should be shut down. If they can't get it right why do I have to pay. Plus rhe last time I was there wasn't the time frame they claim. Dr. Phan has no skill set and needs to be fired
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September 2023 by Susan Archer
I broke my glasses recently and went into Visionworks in Fort Myers today. Michael helped me out. He was knowledgeable, speedy, and kind! I told him I would be back soon for an exam and I will spread the word about his great service!!!
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July 2023 by Tammy Hartman
My husband, myself and our daughter were able to make an appointment for eye exams within two days to this Visionwoks location. Dr. Puerto examined our eyes. She was super polite, very thorough, took time to answer all of our questions. We felt very confident in her exam and feedback. We were able to walk out from her office and Brad provided very efficient service and was able to get us fitted in some awesome frames and sunglasses for the Florida sun. It was a pleasure doing business here and very much worth the drive.
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July 2023 by jose puerto
Everyone was very professional and friendly from the moment I arrived. Dr. Puerto was exceptional, she was very thorough during the examination, and explained in detail everything regarding the findings of the eye exam. Bret was also extremely helpful and patient in frame selection.Thank you everyone !Highly recommended
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July 2023 by GISELA A.
Absolutely the best in customer service- I've been coming for 6 years and this is the only place my husband and I will come - no pressure everyone is knowledgeable and customer oriented - my glasses broke and I had no protection plan and Nick handled my case superbly - I won't go anywhere else