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September 2024 by David Shockley
Sent us a text to come pick up glasses. It said open till 7pm. Arrived at 2pm and they said the licensed tech had to leave and they can’t get our glasses. They said they have no control over text messaging.
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April 2024 by Ненад Стојиљковић
The store has the largest selection of everything
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April 2023 by Ellena Juarez
It was barely 6:57 it says it closed at 8pm not 6:57!! and I went in to buy some glasses well I was literally rushed out of there by the elderly man there just because he wanted to close up . It was so rude of him . Then when I told him what I wanted he said he can’t accept my glasses prescription because it wasn’t printed out !!How rude !
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January 2021 by A Bayon
Dr. McDowell wass excellent, and this review is not a reflection of him but of his staff. Unfortunately I had the worst experience with his staff as I feel that they have really dropped the ball.I called on 11/13/2020 to place an order for contacts. My rx was expiring on 11/19/2020 (in 6 days), and I wanted to place a last minute contact order since I was almost out. I called and placed my order, and the girl on the phone told me they would call me in about 2 weeks when my contacts were ready for pick up. Okay, great!Then fast forward to today (12/14/2020, one month after placing my order). I had not heard from the Vision Center, so I decided to give them a call. I asked the receptionist when my contacts would be available for pick up, as I haven't received a call yet, and I was just making sure the order was okay. She responded saying she'll look into it and call me back. A couple hours later, I receive a phone call from the Vision Center saying that my contact order was "cancelled" because apparently the order wasn't processed until 11/20/2020 and my prescription at that time was 1-day expired, and now I would not be able to reorder contacts without coming in for an exam.This is extremely frustrating because 1) I placed my contact order almost a week prior to the rx expiring. How it wasn't processed until the 20th and was somehow "cancelled" in the system is disappointing because the expiration date says 11/19/20 and there was ample time to place an order. And 2) had I not called the Vision Center myself to follow up on this, I would not have found out what happened to my order and would still be waiting for contacts. I requested to speak with the manager and was informed that there currently isn't one at this time. The technician called me (she was pretty rude by the way), I explained the situation to her, and after asking for a solution to the problem she said that she could give me 1 trial pair if I book an appointment for an eye exam. I understand there are policies put in place about expired prescriptions, I am a medical provider myself (PA). I am super understanding, and I am never one to complain because I know what it is like to deal with patients. But I was extremely disappointed as the ball was dropped TWICE by the staff at the Vision Center. My order should have been processed when I ordered it, and if there was a problem with my order, someone should have called.
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January 2021 by Ari
The eye doctor here told me I HAD to have glasses in order to drive- under law regulation. Apparently he determined my vision was terrible (or worse than the law allows)- however I know this is not true as I never struggle to read or see, nor do I ever squint. I felt Uncomfortable and like the information I was given was incorrect. I took my business elsewhere to a different eye doctor who of course concluded I do NOT need any sort of prescription in order to drive- he also told me that what this Wal-Mart doctor told me was nonsense. The doctor at the Walmart vision center is in fact a liar.
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December 2020 by Amy M.
Dr. McDowell was excellent, and this review is not a reflection of him but of his staff. Unfortunately I had the worst experience with his staff as I feel that they have really dropped the ball. I called on 11/13/2020 to place an order for contacts. My rx was expiring on 11/19/2020 (in 6 days), and I wanted to place a last minute contact order since I was almost out. I called and placed my order, and the girl on the phone told me they would call me in about 2 weeks when my contacts were ready for pick up. Okay, great! Then fast forward to today (12/14/2020, one month after placing my order). I had not heard from the Vision Center, so I decided to give them a call. I asked the receptionist when my contacts would be available for pick up, as I haven't received a call yet, and I was just making sure the order was okay. She responded saying she'll look into it and call me back. A couple hours later, I receive a phone call from the Vision Center saying that my contact order was "cancelled" because apparently the order wasn't processed until 11/20/2020 and my prescription at that time was 1-day expired, and now I would not be able to reorder contacts without coming in for an exam. This is extremely frustrating because 1) I placed my contact order almost a week prior to the rx expiring. How it wasn't processed until the 20th and was somehow "cancelled" in the system is disappointing because the expiration date says 11/19/20 and there was ample time to place an order. And 2) had I not called the Vision Center myself to follow up on this, I would not have found out what happened to my order and would still be waiting for contacts. I requested to speak with the manager and was informed that there currently isn't one at this time. The technician called me (she was pretty rude by the way), I explained the situation to her, and after asking for a solution to the problem she said that she could give me 1 trial pair if I book an appointment for an eye exam. I understand there are policies put in place about expired prescriptions, I am a medical provider myself (PA). I am super understanding, and I am never one to complain because I know what it is like to deal with patients. But I was extremely disappointed as the ball was dropped TWICE by the staff at the Vision Center. My order should have been processed when I ordered it, and if there was a problem with my order, someone should have called.
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January 2020 by Dr. Opal Gagliardo, PharmD.
Although I've never seen their doctor, I always bring my prescriptions to this vision center. I find the staff to be helpful and knowledgeable, especially Jay. Jay is exceedingly professional, experienced & courteous, also abundantly patient with kids.
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January 2020 by Opal Opal
Although I've never seen their doctor, I always bring my prescriptions to this vision center. I find the staff to be helpful and knowledgeable, especially Jay. Jay is exceedingly professional, experienced & courteous, also abundantly patient with kids.
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January 2020 by richard s
Great experience here from start to finish. Dr. McDowell and the staff were professional and friendly. My family and I plan to continue coming here for my eye exams.
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January 2020 by Ham Pat
Can not speak on the doctor because I left early due to the staff.Waste of time. Staff seems either under-trained or just clueless. Poor experience. It is Walmart, I wasn't expecting much but still managed to leave disappointed.
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January 2020 by Flazo
Excellent service from both the receptionist and doctor. I walked in with no appointment and did not wait long. The doctor took his time and was thorough.
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January 2020 by Lina Munoz
The spanish women at the desk should be fired!! Has a nasty attitude.
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January 2019 by Axel Henschel
friendly staff, Dr. McDowell very pleasant, needed new prescription/replacement for my 6+ old RGP contact lenses.. After the second set of new lenses, I cannot observe any difference in my vision.I have not returned for a third sessionDr A Henschel
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January 2019 by Benjamin Colwell
Will never use this Dr. again. Use an in network doctor and still get billed $75 out of pocket, Insurance said it was $26. They over charge for exams and then they don't bill the insurance for the right exam price. Then they give every excuse in the book on the charges. The whole staff is deceitful!!!! Stay away from this place.
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January 2019 by JLD JLD01
Very friendly staff and dr. Mcdowell is wonderful.
