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December 2023 by Stacy D
I kept seeing ads for White House Black Market on Instagram. I decided to stop in because I was in the area. This a lovely shop with friendly, helpful associates. The store has a boutique feel despite being a chain. The staff helped me find the right fit for a pair of jeans that may be the softest denim I have owned. I typically think of Chico's brands as being geared towards older ladies (aged 50+), but I was pleasantly surprised that many styles appealed to me, a woman in my 30s. The store also stocks nice accessories.
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August 2023 by Amy Teblum
Immediately I was greeted and assisted with fittings. I had an entourage of women ensuring I had exactly what I wanted and requested. Fantastic shopping experience! I wish I could have bought more stuff LOL
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August 2023 by Nancy Stringham
Staff very helpful and a wide variety of merchandise.
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March 2022 by Kj G.
Went there yesterday with husband. Needed some outfits for a trip. Haven't been in for a few years since retirement. Ladies looked down on me. Barely helped me, resorted to calling out my husband to get me different sizes in dressing room. Ended up purchasing 3 items totaling almost 400 dollars. Went to shop next door afterwards and ladies there brought me so many different options and helped with sizes! While finishing shopping, had my husband take the clothes back from this store and returned right away!! This use to be a great store but ultimately felt judged from the employees. And believe me, I had monies to spend.
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February 2021 by Betty Steele
Staff was super helpful!
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May 2020 by Melissa Eide
Someone who works there let a customer use a stolen credit card to purchase over 270 dollars worth of clothes without a blink of an eye!!! Terrible customer service. Happened within the store. No one should be allowed to purchase anything without the physical card!!!!! Glad it was caught it but unfortunately not only did I get scammed but the store did too! Workers at fault and so is the customer who used it!!!
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January 2020 by Alexa Keating
I have been a strong supporter of WHBM for many years, even maintaining a Platinum Membership level for a few years. I visited the store on 12/31/19 and purchased 3 items; "New arrivals are not on sale" I was told. Before I got home I received an email, 40% off New Arrivals. I left the items in the bag, never touched them. I returned them to the store on 01/02/2020. I was told that the sale ended on January 1. Apparently it lasted the day they were closed. I returned the items and was told the funds would be credited to my bank card. It never was, nor will it be. The clerk selected 'mail check' even though it was paid for with a debit card. Several calls and varying reasons were given. I was finally told the check would be mailed to me 21 days after the return. It still has not arrived. Good to know that when I arrived the staff was carrying lunch in and groaned when they saw a shopper. They said the crowd had just left and they were hoping no one came in for a while. Their merchandise has taken a deep slide in quality and so has the staffing. This manager needs to be retrained. WOULDN'T EVER AGAIN WASTE MY TIME WITH THIS STORE.
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December 2019 by Paige S.
First visit (in like 10 years) was wonderful! I used to come in here all the time before I moved away. Always loved finding some nice outfits for events for myself when I was a teen. Came in here during Black Friday and it was 40% off everything! Great deal. I found a couple pairs of pants to try on, and they're wonderful and grab the items you want to try on and get a room ready for you with your picks. i fell in love with the first pair of pants I tried! The staff was amazing, they had a jacket and shoes for me to try on with the pants! They also had ideas for different ways to style items. I ended up grabbing the jacket they suggested, it was beautiful and fit perfect with the pants I had picked out and I loved the styles they showed me. I'm not sure what they're called but they both have a fake leather kind of look to them, but so nice and I can't wait to wear them everywhere.
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June 2019 by Deb Van Leaven
BEST STORE EVER!!
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June 2019 by Mara Mccabe
Fit for the White House! ;) Stylish and sleek.
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April 2019 by Jaybronee
Beautiful clothes and the employees are always very helpful without being pushy. Bought my wife a new wardrobe and she got many compliments.
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February 2019 by George Roper
Always fine nice gift for the ladies there . Staff is very helpful to men looking for that special something for that special someone.
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January 2019 by Pamela OMeara
Love this store's style and sales.
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December 2018 by Peggy Thomas
I had so much fun at my visit at the store today. I went in to buy a $75 gift card for my daughter and left with $100 gift card and a gorgeous jacket for myself. The sales associates were fabulous!
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November 2018 by Delores Linscott
Want to let you know I have been having a hard time getting tops to fit as am a petite, there are not too many tops that are attractive in petites. But I was lucky enough to get Paola as my salesperson in White House Black Market in Bell Tower. She has good taste and knew what would look good on me. As a result I have the most beautiful outfit now. Thank her for me please..
