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December 2025 by Paul Kennedy
Horrible customer service. Not able to have a question answered. No humans in sight or sound.
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March 2025 by Nancy B
Fastest trip to exchange equipment ever. They finally found a way to make it work.
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March 2025 by Isam Elwadi
People are nice service are awesome
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March 2025 by Alejandro Rivera
Terrible Customer Service Experience!
I had a very disappointing experience with Niko at Xfinity Comcast in Fort Myers. His customer service was unprofessional, and he treated me with a complete lack of respect. Instead of being helpful, he was rude and dismissive, making the entire process frustrating and unpleasant.
I do not recommend dealing with him at all. Xfinity should hire more qualified professionals who know how to treat customers properly. A company of this
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March 2025 by Missie Young
Outages weekly lasting for hours. Modems that need replaced every 2 months because they just decide to stop working for no apparent reason what so ever, meanwhile i can’t work and my kids can’t do virtual school because WiFi is out more than it is on. And they offer a $30 credit for having no service for 4 days. And I lose my job because without WiFi I can’t work. Crappy internet worse customer service. Save yourself the aggravation and go with ANY other internet provider
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March 2025 by Maritza Medina
Customer service the worst!! They apparently put you in line and when you see those who arrived after you are served first. Every day your services go up with no notice provided. They should improve and organize much better. Thank you!!
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March 2025 by LOWLYFE MUTHAFUKA
2 days in a row I took off of work for an appointment nobody showed up for. Also was called prior to both appointments to come home earlier so they had more time. No show, both times.
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March 2025 by Cindy Gray
Overall, this company is terrible. Our address has an "address block" from a previous customer who apparently didn't pay a bill. Now we are trying to get service and have been trying for the better part of 9 months, and can't. We have provided land titles, home deed, utility bills, photo ID, social security number, and still can't get service. Nice job, Xfinity of punishing the innocent! Your policy is BS. The block should be on the name of the person who skipped out on you. Why on the address. The skipper is probably using your service at a new address while we can't get service. I hope he skips out in you again. You are horrible to potential customers, while you don't punish the skipper. If I could give you a ZERO, I would. I wouldn't have their service now if I got it for free after we were treated.
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February 2025 by John Zidanich
Make appointment,your in & out no time! Very knowledgeable sales associate
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February 2025 by Eric Caceres
All services have gotten expensive, but they helped me lower my bill, and I only spent about 10 minutes waiting
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February 2025 by Carol Mitchell
You have to essentially pull teeth to talk to a live agent to get your questions answered. You call the number and it immediately pushes you to an AI assistant who has automated answers via text. When you ask for a live agent, you keep being pushed to talk to the AI assistant. You have to really push to chat with someone to actually get the help you need! It's very frustrating.
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February 2025 by Frank Dittschar
Had a great experience in this store Feb 2025. Ehab helped me switch five mobile phone lines over to Xfinity Mobile from a different carrier. Ehab's professionalism, expert knowledge and responsiveness were the main reasons for me to be able to complete the switch. Could not be happier with the service that I received. Thank you, Ehab!
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February 2025 by Elsa Fernandez
The staff is very friendly and professional. Very good service and there is a representative who spoke Spanish quite well
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February 2025 by Ricoh Mason
Today I went to the Fort Myers location and had an interaction with a young man. My bill has just increased from $65 a month to $117 and I was curious as to why. The young man told me that my promotional discount had ended. I asked if there was something I could do to lower the bill. He said that I could sign a 2 year contract to make the bill $70. He then said i could do a one year contract for $103 a month. I only have internet, not cable, or anything else. This is ridiculous pricing!
I asked him if there was anything he could do, in a calm and respectful tone and he said well, I gave you your options would you like to cancel? The lack of empathy or concern here blew me away. I work with people every day and know how to speak with people and empathize with them when there is an issue even if it wasn't something I directly caused. It's the total lack of concern to try and keep a customer that just offends me and drives me away. He didnt offer to ask me if id like to lower my plan or anything else. He didnt offer to bundle my internet with cable for less than $117 a month to make the price increase worth while or anything to make $117 a month make sense. There are so many options to go with in this town from Quantum, Hotwire, Verizon, At&t, and T-Mobile. I'm sure one of those companies would appreciate a new customer or atleast pretend to appreciate a new customer unlike X-finity. I really wish I got the employees name but unfortunately I didn't. The total lack of good customer service should dissuade any new customers from coming here.
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February 2025 by Maverick Moore
The service itself is okay, but generally bad. This location specifically has led me astray multiple times. When my dad died, I had the account transferred in my name, except the person who did that messed up the process, and I had to go in two more times before it was corrected. All of which resulted in late fees of over a hundred dollars, which they refused to take off. I just ended my service after a few years, and yet again, the same mistake happened. I go in, do the process, told I'm good to go, and a few weeks go by and I see a new bill for billing period I would be getting 0 service. I go in and am told the person who initiated it did it wrong, somehow they did end my service but im still in line to get a bill for the next month, and I'd have to front the bill for a time period I have my service disconnected. I've since contacted the online support, which has been more successful, but as of today, I got a message saying I need to return equipment, but I was using my own personal modem. So whatever processes they have going on is the worst. I can't fathom how all this can happen to one customer.
The service itself for those wondering is good when it works but constant momentary loss in connection, which for anything that requires constant connection is ruined.
