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March 2024 by Kathleen Taylor
We have bought all our jewelry from here & have been very pleased with Zales.Everyone is very helpful & professional.
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January 2024 by Kaitlin Allen
Came in to get my ring repaired, service was fantastic and quick.
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January 2024 by Emily Hobby
Mrs. Debbie was very kind and attentive with helping my fiancé and I find the perfect wedding band to go with my engagement ring! She was also very patient and not at all pushy with helping me decide on the perfect ring. Thank you Mrs. Debbie!!
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December 2023 by Rita Worrall
Keirn and vee was absolutely great it was a wonderful experience
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December 2023 by Gypsy Archer
Vee was amazing! She really did her research in regards to a repair I needed done. Thank you Vee!
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December 2023 by Sandra ROSARIO
Excellent experience with Debbie !She is nice and understanding. She got the point and the whole experience went smooth with her recommendations!Thanks so very much Debbie!God bless You !
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December 2023 by Alex Perez
Customer service at this store was hands down best services ever and I love my watch I bought from them. I was helped by Nicole and Keirn ,they've answer any and all questions I had, thank you
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December 2023 by Heather Proctor
Keirn was very welcoming, patient and enthusiastic helping us to choose the perfect set ? We went into the store on 3 different occasions before finalizing a sale. We're currently waiting for it to come in from sizing and such, can't wait to this beauty on my hand ❤️ P.S. the warranty offers many, many perks well worth the additional cost.
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December 2023 by Lauren Lopez
Vee was very professional, friendly, and understood what we were looking for in terms of budget and style and she did not disappoint. She went above and beyond to make sure we left with the most beautiful wedding band at a great price. Thank you!
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October 2023 by Priscila Ferreira
I walked today to Zales looking for a good watch, but not knowing anything about brands or quality. Steve was extremelly welcoming, helpfull and patient, explaining to me a little bit about this amazing watch universe, and for this reason I ended up buying this beautyful Citizen. I'll for sure buy others watches with Steve and recommend a lot of friends to walk to the store in order to have the same experience.
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October 2023 by Taylor Atkins
In November of 2021, my fiancé proposed to me with the most beautiful ring that he had purchased from Zales. Only several months after beginning to wear the ring, we were forced to return to Zales because a diamond had fallen out of the band. I tried not to worry too much about it and figured I must have accidentally hit my ring on something as I was still trying to get used to wearing it. We had the ring repaired and then only a few months later the exact same diamond fell out again! Once again I took the ring back for repair, hopeful that the last repair just wasn’t good enough. I wore the ring several more months and guess what? The exact same diamond fell out for a 3rd time! We brought the ring back to be repaired yet again and this time we were met with the rudest, most uncaring associates. I tried to tell them my worries as this would be the third repair and they treated my fiancé and I like we were children who didn’t know what we were talking about. I asked them to please check all of my diamond to ensure they were safe at the end of the repair. They assured me that everything looked great and that I shouldn’t lose another diamond. As time goes on, I notice that the previous repair had left a gap in diamond on my hand. It my the ring very unsymmetrical. I let it be, but fast forward only several months and I lose another diamond. I bring the ring back and I’m met with the same rude employees. I tried explaining the issues yet again and they seemed not to care. Fast forward a few months and BOOM diamond falls out AGAIN! This time I was reluctant to come in because of how unwelcoming the associates were last time, but I was adamant to have this situation fixed because I’m expected to wear this ring for life and I had already had the ring repaired 4 times. Today I came in and met Allie. I definitely came in hot and heavy expecting her to treat us like the other associates but she was very kind and understanding. Allie took her time to look at my ring and give us all of the available options. She looked at my ring extensively and explained that there were some things that looked problematic. She offered me the option of upgrading, exchanging with an up charge due to the price difference of the ring now, or having the whole ring repaired and then potentially upgrading if that didn’t work out. She maintained her calm even through my intense questioning and offered me her opinion, which I truly valued. Allie took this terrible situation and fixed it to the best of her ability and acknowledged and apologized for the stores shortcomings. I can’t say enough how much I appreciate the time she took to explain to me what she could actually offer me as a store member and my options moving forward. I appreciate that she acknowledged and apologized for my concerns, even though she had no previous involvement in the lack of response by her coworkers. Allie went above and beyond for me and helped me pick the option which was best for me. Now I am able to keep the ring with sentimental value and have it completely repaired with a backup plan should that fail. I honestly can’t thank or recommend Allie enough. I probably won’t even return to the store unless I know Allie is present from now on. I hope this store recognizes what a great person and employee she is!
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October 2023 by Fidel Soler
This shopping experience at this Zales was one of the best ever! Quick, professional and super knowledgeable are just some of the words I can use to describe Nicole’s work. She went above and beyond our expectations. Come see her for your jewelry needs! She won’t disappoint you
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October 2023 by Heather Calef
Keirn spent so much time with us making sure all of our warranties were found and inspections were up to date…she’s amazing. So helpful. She made sure we had everything we needed going forward. Thank you, Keirn!!
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September 2023 by Laura Ann
I had an issue with a necklace I bought online. I called customer service and they offered little help however advised me to go to the store and have the manager look at the necklace and try to resolve the issue. Once I got to the store I was helped by Keirn, she was wonderful and kind. She was able to resolve the issue. I have bought several pieces of jewelry throughout the years from Zales and have never had any issues. I am happy to know that if there is an issue there are people like Keirn who provide excellent customer service. I highly recommend. Thank you so much!!
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August 2023 by Nicohle Wildman
Vee helped me right away find the perfect diamond earrings. She listened to what I was looking for and what my price was. I appreciated her genuine attention to me. Very happy with my purchase.
