CVS, a well-known pharmacy chain, is praised for its exceptional customer service and friendly staff. Ms. Rob, a standout employee, is described as always smiling, friendly, and helpful, making customers enjoy their shopping experience. The staff is generally cordial, although the pharmacy department can sometimes appear overworked and burned out. Customers appreciate the convenience of the pharmacy, with quick service and minimal wait times, except during the daily lunch break when the pharmacy is closed for 30 minutes. However, some customers have experienced long waits for medication pickups and issues with the store's policies, such as the need to purchase multiple products to receive discounts. The store's prices, particularly for water and other items, are considered high by some customers. Additionally, the malfunctioning passport photo machine has been a source of frustration for those seeking this service. Overall, CVS is praised for its friendly and helpful staff, especially in the pharmacy department, and the convenience it provides to customers. However, some areas, such as pricing and policies, could be improved to enhance the overall customer experience.
