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December 2023 by Dominique Leveau
Grimes has always been great. We have them over 12 yearsThe workers to our house are always efficient ,polite, and helpful in every wayWe have used others before luckily finding them. We look forward to their visit.
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December 2023 by Laura Moscoso
Very satisfied with the A:C unit the installed for me. Also have a maintenance plan with them. I am happy with their services.
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November 2023 by Patrick Macrae
I live beachside and when it came time to replace my A/C - my first concern was durability and ability to withstand the salt air. I called around and got the most patient and in depth answers as to my choices from Grimes. I did end up spending way more than I had budgeted but my reasoning was that a first class A/C would have to be the choice. That was almost 6 years ago. I bought the maintenance plan also. I have kept up with regular maintenance and have run this A/C pretty much constantly. The Grimes guys and the support staff have been consistently, through all this time, helpful, responsive and they keep me cool. I haven’t experienced better service and the equipment is excellent. I would not change a thing and strongly recommend Grimes.Services: A/C system maintenance
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November 2023 by Laurette Desroches
I give them a star because there's no lower option. I am a single woman and I had a leakage in my AC. From other expert I wasn't supposed to change the Unit. When they came the second time they said that I needed to replace the Unit. Since I didn't know better and I didn't want any complications I said yes. I paid $8,615 to replace the Unit and not even a month after the same problem came up leaking. I called them when they came the wanted to charge me. Two months later I called for the same problem. 2 days ago it happened and the technician came wanted too charge me. Those people are thieves. I would never recommend them and I think single women should be covered from those people.
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October 2023 by A Lum
It has been an excellent experience working with Grimes. I appreciate the quick response for requests and setting appointments with the office staff. Estimate was reasonable and provided quickly for a new install. Maintenance technicians were courteous, showed up on time and prepared. Two person team worked efficiently and cleaned up after service is complete.Services: A/C system maintenance
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October 2023 by Maria C Siecienski
Not only were they super responsive, they were friendly and helpful! We had just came back from vacation and came home to find that we had no A/C. We called and they came in 20 minutes to see what was going on. Grimes and their team had us back and running in less than 3 days! Thank you for your prompt help with my mother-in-law. She is so happy and is already sharing her story with all of her friends in her community at Spanish Lakes! ~ The Siecienski’sServices: Installation
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September 2023 by Jodie Bowden
The technician was excellent! He explained the issue and did a great job. The response time could not have been better. We were very pleased with the quick and professional service and would be happy to recommend Grimes.Service: HVAC system repair
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August 2023 by Jesse JGD
We have used Grimes’ services for about three years. Last year, we purchased a new air conditioner unit and it’s working like a champ. In fact, our energy bill cost went down with a more efficient unit. The service we receive from the technicians are first rate and they are a great representation of the company itself. I highly recommend Grimes Heating and Cooling.Services: HVAC system maintenance
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August 2023 by Linda Nuclo
Justin is a great young man, he did the maintenance to our A/C unit this month. I have been using Grimes for more then 20 years. Timmy and his employees are always professional and do a great job. Their prices on new residential A/C units always beat the competitions prices. Between myself and other family members we have had 5 units installed by Grimes. I highly recommend them.Service: A/C system maintenance
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August 2023 by michael DiFrancesco
I have been using Grimes A/C since 1984 as a Building Contractor it makes no sense to use anyone else. They always get the job done right the first time, and stand behind their products! Tom Grimes knows what is important in business, keep your customer’s happy. Thank you to all of his employees!Services: HVAC system repair
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August 2023 by Lorenzo Davis
I’ve never had a problem with Grimes, heating and air.Waiting eagerly for return of warranty part for air-conditioning unit once I'm up and running then I will submit final review. Right now living in hotel due to brutal heat waves.Hopefully part will arrive Monday, July 13• Part 1 Service Tech represented Company very professional 5 STAR• Part 2 Review pending upon arrival of part and installation of parts.Lorenzo DavisService: HVAC system repair
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August 2023 by Domenic Miele
I have used Grimes for many years. They have installed and maintained my last two units and I highly recommend them. Their service guys are friendly and professional and do great work. Thank you Grimes for the many years of service.Service: A/C system maintenance
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August 2023 by Cheryl Huddleston
From our first meeting getting a quote thru the installation of two new systems every person we dealt with was professional, courteous, on time and able to answer all our questions. They were doing the maintenance the last five years on our older units and we have always had nothing but good experiences with this company.Service: Install AC
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August 2023 by Skip Gundlach
I woke up in a puddle of sweat at 1AM.I rummaged around in the condo files and found that Grimes had done the installation of our HVAC, so went to their website.It proclaimed, at the top of the page, "24 hour service" and trumpeted nights, weekends, and holidays.I didn't believe it, but called the number, anyway. I recognized that it wasn't a staff person, but an answering service. So I filled out the "schedule an appointment" web inquiry form after the answering service assured me that a technician would contact me immediately. Hopeful, I waited.And waited. Eventually, I got a form email in response to my web submission. The good news was that I'd have someone there that day. The bad news was that there was no clue when.Which meant that I continued to wait, blowing off the entire day's activities, most of which I could have accomplished, because, in a Zoom meeting, the only one of the several things I'd wanted to do that day which could be accomplished at home, at 4PM, I got a call. I declined it and texted the number "If you're Grimes, please call my wife's number (omitted here); I'm in a meeting."It was, in fact, the service tech, and now the good news. The recent transplant from GA arrived in due time, and did exactly what I'd hoped, which was competently analyzed our situation, identified the issue, and resolved it.This is early August in SE Florida, the high season for air conditioning folks, and I feel fortunate to have had our issue (blown capacitor, and minimally undercharged gas) identified and resolved on the same day.The rating would have been 5 stars if I'd been told, "We'll get to you at the end of the day," or some such, which would have allowed me to go about my business. Otherwise, I'm thrilled.
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August 2023 by Karla Alexandra
Very impressed with Grimes. They came out to address my A/C issue the very same day in the peak of summer. The technician was very professional. He was prompt, polite, established good communication, was forthright about the cost before the work, and fixed the problem in less than an hour. I think I'll be switching to Grimes to handle all my A/C needs.Services: HVAC system repair
