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January 2024 by Cheryl S.
After spending $1,953.50 on a new washer and dryer in December 2022 the washer has broken constantly. I was never fixed correctly or not diagnosed correctly. I am single so not any large loads. Jetson refuses to repair.
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November 2023 by Kenneth J.
We purchased all our appliances with Jetsons 4 years later our dryer quit working we called Jetsons and they came to my home and Fixed it on the spot Daniel the repair tech was very friendly and professional , he knew exactly what to do and left the area cleaner than I gave it to him . Always buy from a company who has their own service dept
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October 2023 by alfred dinety
Purchased an expensive GE washer and dryer. Washer was delivered with the dryer and works ok.Dryer installer could not get it to work because we needed a natural gas dryer and the dryer they delivered us used LP gas and needed to be converted to use natural gas. When installer returned to convert it to natural gas it still did not work! Service came out and saw that the igniter was broken and needed to be replaced. Service rep. had to come back and install a new igniter. Finally, we had a working dryer. This was a really bad experience. Would never buy anything else from Jetson!
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October 2023 by Laurence Levine
The LG French door refrigerator in our house "died," though only four years old. Jetson was called first thing in the morning. Mara, in customer service was an amazing help, finding the service order from a different repair (unrelated) weeks earlier. She then tracked down the tech, Josh, before he left so as to be sure he would arrive the same day. She also conveyed my concern that it was a compressor, so that Josh would have a replacement with him in the event it was needed. It was. Josh, too, was once again superb! Outstanding in his knowledge and technical skills. The unit was repaired, under warranty, and by the end of the day, food was transferred back from the coolers to the freezer. The following morning, today, Jetson call to make sure all was good. It was. Cannot more highly recommend the staff in the repair center!!
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September 2023 by Kelly Lauder
I have given 2 stars because the purchase was wonderful. The team in Ft Pierce was so helpful, answering all questions and just a great experience.Not so much for the service department. The dishwasher had problems almost from the beginning. Chris did come out numerous times and tried to fix it but the issue persisted.The last time he came out, he was extremely upset and stated that he did not get paid until the dishwasher was repaired. He was very angry and refused to work on it while I watched. I left the room and a few minutes later, he called me into the kitchen and stated it was infested with German Roaches. As I had never seen a roach, I questioned this but he stated this voided my warranty and there was nothing else that could be done.I contacted Truly Nolan who came out and did a full inspection of my entire home and provided me with a report that there was no sign of past or current infestations of any kind. I reached out and spoke to a manager (Jessica) at the office who stated that my dishwasher was infested and there was nothing she could do. My warranty was voided.I offered to send the pest control report and she refused.I then called GE who came out, took the entire dishwasher apart looking for any signs of bugs etc. They stated there was absolutely no bugs in my dishwasher and provided me with photos of the inside. They were able to fix the dishwasher quickly, it was simply the drain hose had to be adjusted and a connection piece replaced.This was a simple fix that took the repairman less than 15 minutes to repair. This should not have come to this and I should be giving 5 stars. I am very disappointed in my treatment from both Chris and Jessica. Not to mention the additional money I had to spend on pest control and GE repairs.I chose Jetson as I really liked their Mission Statement:"Founded in 1974... the Jetson brothers, John and Scott, built the business with one thought in mind – "customer service". The business was built on the 4-S principle. Savings, Service, Selection, Satisfaction and since 1974, the company has not deviated from those principles. Jetson TV & Appliance "I can't help but wonder what John and Scott Jetson would think about this.
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August 2023 by Maxine Younes
Very happy with the new washer/dryer and mattress we bought from Jetsons. James helped us with our purchases and Joe was very helpful and had customers best interest at heart. Got everything delivered in under 24 hours! Can't say that about most places. They earned me as a returning customer!
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August 2023 by Kelly L.
I have given 2 stars because the purchase was wonderful. The team in Ft Pierce was so helpful, answering all questions and just a great experience. Not so much for the service department. The dishwasher had problems almost from the beginning. Chris did come out numerous times and tried to fix it but the issue persisted. The last time he came out, he was extremely upset and stated that he did not get paid until the dishwasher was repaired. He was very angry and refused to work on it while I watched. I left the room and a few minutes later, he called me into the kitchen and stated it was infested with German Roaches. As I had never seen a roach, I questioned this but he stated this voided my warranty and there was nothing else that could be done. I contacted Truly Nolan who came out and did a full inspection of my entire home and provided me with a report that there was no sign of past or current infestations of any kind. I reached out and spoke to a manager (Jessica) at the office who stated that my dishwasher was infested and there was nothing she could do. My warranty was voided.I offered to send the pest control report and she refused. I then called GE who came out, took the entire dishwasher apart looking for any signs of bugs etc. They stated there was absolutely no bugs in my dishwasher and provided me with photos of the inside. They were able to fix the dishwasher quickly, it was simply the drain hose had to be adjusted and a connection piece replaced. This was a simple fix that took the repairman less than 15 minutes to repair. This should not have come to this and I should be giving 5 stars. I am very disappointed in my treatment from both Chris and Jessica. Not to mention the additional money I had to spend on pest control and GE repairs. I chose Jetson as I really liked their Mission Statement: "Founded in 1974... the Jetson brothers, John and Scott, built the business with one thought in mind - "customer service". The business was built on the 4-S principle. Savings, Service, Selection, Satisfaction and since 1974, the company has not deviated from those principles. Jetson TV & Appliance " I can't help but wonder what John and Scott Jetson would think about this.
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August 2023 by Rich
Bought a washer, dryer, and king-size bed. I am very happy with the service. Joe and James were very helpful and knowledgeable. The installation team was awesome as well. Everything was delivered the very next day, which happened to be our move in date. Very easy and great service. Loved the experience at Jetsons.
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August 2023 by L. A.
Drove an hour to pick up a freezer, got it home and opened to find the door was smashed in. Called to discuss options and were told they could order us a new door, we agreed. They called back the next day to say that is not approved and our options are to drive back and swap or give us $50 for the damage. No delivery option for their damaged product because we are out of the service area. We decided to purchase from them as it seemed like an honest local business and was worth the drive to give their business and get what we need. Now we either have to drive back or accept a lousy $50 on over a $400 purchase. If you live outside of their “zone”, this may not be the business for you.
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August 2023 by Eric Rubin
Needed replacement microwave. Stopped in to Ft. Pierce location and was promptly taken care of. They were able to get me a matching GE Profile unit to match my gray dw and. stove purchased several years ago from Jetsons. Installer came and did a fast, clean job. Thank you.
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July 2023 by Kim Bezer
Chris came out today to repair my dishwasher. He was so kind and polite AND he did an excellent job. He was so quick and thorough. I highly recommend him. He is an amazing repair guy and a genuinely nice human being as well. ??????????
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July 2023 by Terry S.
I looked on Jetsons web page and found really bad reviews, but they were recommended to me by someone that I trust so I bought a refrigerator from them. It was easy and quick. I got great service in my purchase and with the delivery guys. I used there service department last year and they were amazing.
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June 2023 by TheBjoh1 (Ben)
If you're delivering there's only room for 2 trucks to stage if dock is full. Also, they don't unload early. They won't start you before 09:00.
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June 2023 by Sharon Brown
Jetson in fort pierce Florida onUs1 service is below expectation.I spent thousands of dollars on replacing my entire kitchen to Samsung . Unfortunately the top of my stove went out and I paid over $300 dollars for the replacement parts . The Technician is great . The scheduler is what I take issues with . They give you a date however they will not give you a time until that morning. Last week I called for an to have my stove checked . They charged you $100 dollars immediately that must be paid upfront prior to giving you a date and time which I paid . I was given an appointment date but not a time . I was told that I would receive a call the morning of. I sat at home waiting , finally I got a textThat my window was between 5-7 pmI Will NEVER spend a dime with your company EVER again .The only light at the end of the tunnel is the over work technician is very polite . This has nothing to do with him . This is about the lack of customer service.
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April 2023 by Mike R.
sold me a defective $500 dryer, made me wait 3 weeks for service, then the idiot shows up with no parts, takes a photo, leaves, and I have not heard from them since!!!!!beware of these POS scoundrelsI wish I could give them a negative number for my review
