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January 2024 by John Almond
Very good overall experience. My service advisor kept me informed all the way. Great job.
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January 2024 by Cara
I felt like they really took care of me and my vehicle. Awesome customer service. They took me back to the shop to show me exactly what needed to be fixed, they didn’t pressure me but showed me - rare to find these days. Thank you’s to literally everyone who works there.
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January 2024 by Jackeline N.
I visited pepboys for the first time and I had a great experience. Carlos and Vanessa are very friendly and professional, I felt very welcomed. Carlos was very knowledgeable and provided a clear explanation of the love and care my vehicle needed. I left a very happy Customer and I will be returning for my future services. They helped me and did what they could to save me money as well, and that is very much appreciated (Vanessa) I am very happy. Thank you!!!
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January 2024 by Stephanie Wozar
Not trustworthy-Inconsistent-No accountabilityMy husband and I took our van in for a leak, and were told it was the valve cover gasket. So we had to pay over $1,300, have our car in the shop and make arrangements. Unfortunately, it didn't fix the problem. They acknowledged this.We took our van in again just to be told that there was actually 2 separate issues that were causing the problems and we were expected to pay $750 to fix it and have the van in the shop again.When we expressed that based on their diagnostic previously we replaced a probably perfectly fine valve cover for $1,300 and were told Pep Boys could take 50 bucks off the $750.We are disappointed in the lack of integrity, care, and competency of this organization.
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January 2024 by Amy Pace
Great service! I love the team here. The only issue is I only have one car so I can't drop off. Spending time in the waiting room isn't ideal. It is cramped, there were no coffee cups and the bathroom is very hard to get into. The TV also wasn't working and was cutting in and out. But these are small things compared to the great care they take on my car.
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January 2024 by Paiton Kelley
Big thanks to the amazing service manager who was so kind and helpful with my tire! Couldn’t have asked for better customer service
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January 2024 by livio rosado
Carlo was very informative and kept checking in on the progress of the service.
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January 2024 by Victoria Ewing
I like the new manager Carlo! He is knowledgeable and super friendly and customer service oriented. I really appreciate him.
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January 2024 by Jessica Carey
This place always comes to the rescue . Thank you! I'll be back!
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December 2023 by The Gun Explorer & Fitness Advocate
Don't ever come here for use this pep boy in fort pierce.i been a long time customer of pep boy from the first time I bought my first car and I always received great customer service and work to my car was always complete in a timely manner.but for some reason at this location they don't hold the same values as the other pep boy shops. communication is horrible and the have no respect for your time. I work 5 days a week in the middle of no where and they held my car for a hold month and nothing was fixed.im still a fan of pep boys but the fort pierce location need to step their game up.now I have to go these other shop which I hate with a passion because they suck.that the reason I only came to pep boys.thats what I get for keeping my eggs in one basket
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December 2023 by Jay Val
I went to get my car fixed. It was a manual Nissan Altima. When I went to pick up my car and turned it on, letting go of the clutch, it automatically launched forward and hit the fence. After looking at the shift stick, I realized it was pushed forward. You are not supposed to do that. It was supposed to be in neutral. After the accident, one of the mechanics, possibly the owner, pointed at me and scolded at me for what happened. It was the most unprofessional and stressful experience. I am never coming back here and I am going to let everyone know of my situation. I wouldn’t wish on anyone to go through a situation like mine. Here are pictures for proof.
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December 2023 by tommy
I had my tires installed yesterday, November 31st! Vanessa who was very knowledgeable sold me the tires a week before. Chris the tire installer who was on vacation came to work just to install my tires because they were short handed. He did a great job! Vanessa should be in upper management because she took control of the situation!
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November 2023 by Rich Frolik
Arrived at scheduled time and was told that I would have long wait because there was only 1 mechanic. Then when I reviewed my bill after watching service personally I was charged for gas treatment that I never received. Also, the service I had requested was not completed due to lack of time by the mechanic. I recommend watching your service visit and checking the final printed bill when checking out.
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November 2023 by Missy Elliott
Kevin and his team really took good care of me and my car today. Even though the location is far, I'm definitely going back!
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October 2023 by Christine Kreiser Bell
The management here has not trained anybody correctly, I had my car towed there had been there for at least an hour. It only needs to be tested to see if the battery was dead because the car wouldn’t start. I know how to patiently wait when it comes to service but they refuse to even test it, till my name came up on a three hour list. They wanted me to wait three hours just to tell me if my battery was chargeable or not.
