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January 2025 by Shiletta Thomas
I had an appointment and was a few minutes late, the kiosk required me to check in as a walk in…no problem I understand! What I DID NOT understand was I was #1 on the standby list but the skipped over me, took #2, 3 and 4! Clear out the lobby only to have me sitting in the queue for over 45 minutes. So I followed up with the tech to make sure that I wasn’t being overlooked. I waited some more and finally left w/o getting blood work. Went to SLW Walmart QD to only receive even WORSE service, there I checked in at 8:20 am and left at 11:05 STILL WITH NO BLOODWORK being done! The tech explained that they don’t have control of the queue BUT Quest this is horrible service for anyone to endure! Your Service Que is very flawed! Once I get this order complete I will not be using Quest Diagnostics in the future! I do want to say that the Fort Pierce office was very clean and their staff really worked quickly. However I was not seen at either locations! Sadly!
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January 2025 by Peter Bullock
My wife and I made online appointments. We never received a text message with a link to online checkin, like we had in the past. When we got to the lab before our appointment, we were forced to use the kiosk checkin, while many other patients were "flying" through with their phone checkins. We had printed out our online appointments just in case, but your kiosk was unable to read the QR code on our paper printouts. At the kiosks we both had to start over an re-register for an appointment. Our appointments we originally scheduled for 7:10 AM. My re-registering failed half way through and I was forced to start over. I finally obtained a 7:20 AM appointment but my wife was given a 9AM appointment - 2 hours later. When the tech called my name we told her we were both scheduled for a 7:10 appt, and she took us both. The tech was great. But your appointment scheduling/kiosk systems SUCK COPIOUS AMOUNTS OF PONDWATER! We both have now given up on Quest and will use an alternate testing service from this point forward. No human being should be subjected to your inhumane (no "humans" involved) scheduling and kiosk system!
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December 2024 by Margaret Beier
November 25, 2024 We went to drop off urine specimen. They refused to take container because we didn't have an appointment to "drop off". WE WERE NOT TOLD TO MAKE APPOINTMENT WHEN WE RECEIVED THE EMPTY CONTAINER 2 days ago. Today, we were going to be a 'walk-in' and wait for "next available" appointment just to drop off a red container of urine. This would not have been a problem if we had been told to make appt. when we were given the empty container 2 days ago.
Customer service woman at the 800 number was cold and frankly didn't care. She said we should have known to schedule a drop-off appointment. Huh??? Really?
5 stars for Lexi visit. June 21, 2024. Lexi was amazing. I was so happy to see her. She's been drawing our blood for 25+ years. She's knowledgeable, very skilled and very efficient! I know it's going to be done correctly if she's in charge! We also have confidence in Quest!
January 2024 Wonderful Employees at Coral Squarelocation in Fort Pierce! Most are super knowledgeable. They are kind and professional. Always an upbeat experience to go there for bloodwork.
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November 2024 by Beverly Brown
The wait time today is over an hour and that's with an appointment. This has become the norm. They need to reopen the 25th/MLK Ave location. There were a lot of unhappy people here this morning. Quest can and should do better. This company has no respect for the customer's time.
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October 2024 by Lizete Carapinha
How is it that you have 2 people working but 6 people scheduled for 7:10. How does that make sense?
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October 2024 by Gene Gant
Made an appointment and got a reminder text and when I got there they were closed. No indication that they would not be open since they sent me a reminder and check in link. Whoever is running this location has no idea how to run a business.
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October 2024 by Bridget Shoff
It was busy but they were going really fast. The technician was really great and friendly
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September 2024 by I love New York
HORRIBLE 2HRS WAIT ON YOUR SCHEDULED APPT.ALSO TAKE OTHER PERSON TAKING UR PLACE OF APPT WHILE YOU THERE IM SORRY IS THERE ANSWER, I"AM CALKING CORPORATE N E-MAIL THEM AS WELL ENOUGH IS ENOUGH TAKE PATIENTS HEALTH SERIOUSLY OR CLOSE GET OUT OF BUSINESS BE ON TASK!! ALSO THE SCAN QR MACHINE IS A DISASTER NO PERSONNEL TO HELP!
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August 2024 by Nicole Mary
Long wait staff is slow behind 30 minutes made me late for work avoid this dump
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August 2024 by Jill Dunlop
BEWARE: took credit card and charged $680 for tests not deemed medically necessary by Medicare!!! PA at doctors office refused to change codes on tests. Appeal to Medicare did NOTHING!
DO NOT GO TO QUEST!!! ELDER ABUSE!
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July 2024 by Tulio Mencias
There is a lady there named Paula with a terrible attitude. She treated me very badly. They should take action. It is not correct towards the clients.
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June 2024 by Maw-Maw Diane
Alexia (I think that was her name) went above and beyond what she had to just to help me out. She is wonderful.
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June 2024 by LaDonna Oney
This is the best lab office i've seen. It should be modeled for what to do with a Lab :)
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May 2024 by Dianne Brown
This visit was a much better experience than previous visits. The Phlebotomist was very pleasant and personable.
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May 2024 by Sister Joy BLESSED
The place was very clean. It was not a long wait. There was many girls working there that make it much easier move fast very helpful. There was someone helping everybody at the Checking station It was a pleasant place to be very helpful very quick, very professional. This will definitely be my location.
