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February 2024 by Paige Peele
Save yourself the trouble and just bank somewhere else.
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December 2023 by Ryan Tolson
Can't get any service even though they say they are open
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September 2023 by Techie Pet
Unfortunately, I read the reviews about this bank after I opened 6 accounts with them. The bank tellers/representatives in the bank at this particular location attitudes are subpar and their customer service is beyond terrible. One of my accounts that I opened in the bank was closed without prior notice. The bank customer service representatives on the phone couldn't even find the account I opened within the bank a week prior. If I could give them a no star rating I would. I'm closing my accounts as soon as possible.This bank is terrible. Trust the reviews on this one and go to a bank that value their customers.
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May 2023 by Fetti Fi Official
Its kind of hit or miss banking here. There are days when the staff are nice and helpful, than there are days when most of the staff are rude and could care less about us as customers. Yes for the most part the drive through is way too slow and long especially on Friday. For the most part, Nancy and Jennifer are nice and helpful even though they have bad days. The tellers are so so, one day they are nice, professional and very helpful and the next visit not so much. With that said, I will continue to bank here.
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January 2023 by 25TH STREET AUTO SALES INC.
DO NOT BANK HERE! Save yourself and if you do have an account you should close. They cash large deposits for people that don't belong to the account without any verification from the account holder and when you go there to correct it, they tell you there's nothing they can do. Close before money is taken from your account without your knowledge.
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December 2022 by Paul Keith
Every time I go there people are friendly and kind and do their job extremely well
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September 2022 by Miros Aguilar
HATE THIS BANK !!! I opened a student account not even 24hrs after opening it had a charge from go daddy I didn’t even have a card yet !!!! And now EVERYTIME I use my card to purchase something someone tried to scam me how does that make and sense I’m so sick of deal with this I’m switching banks ASAPPPP
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August 2022 by Christopher Oconnor
The atm wasn’t accepting deposits and you had one teller available. There were a pile of cars. Can you try to have the atm accept deposits or hire a second teller. It sucks not being able to deposit money in a bank. Did not plan on being here 1 hour to deposit a check.
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June 2022 by Wesley Tomlinson
Slowest bank I have ever been in. I stood in line 45 minutes. Plus they wanted to charge an $8 fee to cash one of their own checks. This bank went downhill after the Sun Trust merger. Hopefully I will never have to enter this bank again.
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April 2022 by william gable
I have only minor problems with the Truist or the previous Sun Trust brand (long wait in bank and drive in teller), but more importantly at this bank location I find the 2 female loan officers unprofessional in dress, manner and customer service. For example, casual Fridays have turned into casual every days. They are no longer tellers where casual dress is more expectable. Their response to questions is often vague accompanied by an attitude of ignorance and boredom. Professionalism in dress, manner and customer service is lacking. As a cancer victim my speech is limited. While applying for a Line of credit the loan office, Nancy, was reading the requirements and mispronounced a word at which time she said "I'm having a bad day, i can't even talk." No class. The bank can do better than this.
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April 2022 by Reggie B
Slower than the slowest dmv or doctorsOffice. Most people are asking for simple service ,but they move as if you are asking for mortgage refinancing.
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April 2022 by Masud Kaisar
They are customer service is terrible. They don’t value to the customers need . If there are less star I can put it on
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March 2022 by Ashley Rathel
Absolutely terrible customer service, I wanted to close out my accounts while it was known as Suntrust but figured maybe the new name and new doings they would get better. Absolutely Not. 1hr of waiting on the phone trying to get someone to answer. A week and a half to try and close accounts, this branch is terrible along with the entire bank has just gone downhill.
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November 2021 by Richard Street
Ba.d. bank Don't what they are doing !!!!!
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September 2021 by Danielle Marino-Brown
Nancy Fajans offers exceptional customer service, and has since the day we offered our account. She is the jewel at this location! We have only had positive experiences at this location, mostly in part to Nancy!